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4 <title>Freeside Services</title>
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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
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30 <p>All implementation services include:</p>
32 <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
33 <li>Installation and skinning of the customer signup and self-service portal
34 <li>Integration with your credit card and/or E-check processor
35 <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
36 <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
37 <li>Remote training session
38 <li>Support through bringing the software live and into production
41 <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
42 Basic implementation service includes six months of support.
47 <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
48 Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
53 <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
54 Standard implementation service includes a full year of support.
58 <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
59 Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
63 <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
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76 <th align="left" valign="top"><h3>Additional implementation services</h3>
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82 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
83 This service include complete installation, configuration, and integration
84 of the advanced, open-source FreeRADIUS RADIUS server, as well as
85 migration from your previous RADIUS configuration.</p>
87 <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
88 <b>Legacy data import from any other
89 system</b> - (est.) <b class="h6">$4900</b><br>
90 Service includes writing custom import scripts to migrate your legacy data, refind by
91 test billing runs concurrently with your live billing to ensure trouble-free
92 cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
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104 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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108 <p>All support contracts include:</p>
109 <ul class="indented">
110 <li>Quarterly upgrades
111 <!-- <li>Offsite backup (optional).-->
112 <!-- <li>Temporary replacement server available -->
113 <li>24/7 emergency support via telephone or pager
114 <li>"Rollover" for unused customization hours
115 <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
123 <th>Customizations</th>
124 <th>Discount on additional work</th>
128 <td><b>Bronze</b></td>
129 <td><b class="h6">$195/month</b></td>
130 <td>Non-emergency support via email</td>
136 <td><b>Silver</b></td>
137 <td><b class="h6">$395/month</b></td>
138 <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
139 <td>3 hours/month</td>
145 <td><b class="h6">$800/month</b></td>
146 <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
147 <td>10 hours/month</td>
152 <td><b>Platinum</b></td>
153 <td><b class="h6">$1600/month</b></td>
154 <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
155 <td>24 hours/month</td>
160 <td><b>Diamond</b></td>
161 <td><b class="h6">$3200/month</b></td>
162 <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
163 <td>52 hours/month</td>
168 <td><b>Sapphire</b></td>
169 <td><b class="h6">$6400/month</b></td>
170 <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
171 <td>108 hours/month</td>
178 <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
179 <ul class="indented">
180 <li>Non-emergency support via email
181 <li>10% discount on additional consulting or customization work
183 <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
184 <ul class="indented">
185 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
186 <li>3 hours/month of customizations
187 <li>15% discount on additional consulting or customization work
189 <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
190 <ul class="indented">
191 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
192 <li>10 hours/month of customizations
193 <li>25% discount on additional consulting or customization work
195 <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
196 <ul class="indented">
197 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
198 <li>Direct access to all company developers and staff
199 <li>24 hours/month of customizations
200 <li>30% discount on additional consulting or customization work
202 <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
203 <ul class="indented">
204 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
205 <li>Direct access to all company developers and staff
206 <li>52 hours/month of customizations
207 <li>40% discount on additional consulting or customization work
209 <p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
210 <ul class="indented">
211 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
212 <li>Direct access to all company developers and staff
213 <li>108 hours/month of customizations
214 <li>50% discount on additional consulting or customization work
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229 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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233 <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
234 Half-day course for your sales and support representatives; time spent
235 as-needed with system administrators and bookkeeper/collections folks.<br>
237 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
238 Typical training sessions consist of a half-day course for your system
239 administrators, a half-day course for your bookkeeper/collections
240 folks, and a full day course (or two half-day courses) for your sales
241 and support representatives.</p>
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254 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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258 <p>Customizations and extensions to the software can be quoted on an
259 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
267 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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