5 use RT::Test tests => undef;
11 ok(my $testqueue = RT::Queue->new(RT->SystemUser));
12 ok($testqueue->Create( Name => 'ticket tests'));
13 isnt($testqueue->Id , 0);
14 use_ok('RT::CustomField');
15 ok(my $testcf = RT::CustomField->new(RT->SystemUser));
16 my ($ret, $cmsg) = $testcf->Create( Name => 'selectmulti',
17 Queue => $testqueue->id,
18 Type => 'SelectMultiple');
19 ok($ret,"Created the custom field - ".$cmsg);
20 ($ret,$cmsg) = $testcf->AddValue ( Name => 'Value1',
22 Description => 'A testing value');
24 ok($ret, "Added a value - ".$cmsg);
26 ok($testcf->AddValue ( Name => 'Value2',
28 Description => 'Another testing value'));
29 ok($testcf->AddValue ( Name => 'Value3',
31 Description => 'Yet Another testing value'));
33 is($testcf->Values->Count , 3);
37 my $u = RT::User->new(RT->SystemUser);
39 ok ($u->Id, "Found the root user");
40 ok(my $t = RT::Ticket->new(RT->SystemUser));
41 ok(my ($id, $msg) = $t->Create( Queue => $testqueue->Id,
46 is ($t->OwnerObj->Id , $u->Id, "Root is the ticket owner");
47 ok(my ($cfv, $cfm) =$t->AddCustomFieldValue(Field => $testcf->Id,
49 isnt($cfv , 0, "Custom field creation didn't return an error: $cfm");
50 is($t->CustomFieldValues($testcf->Id)->Count , 1);
51 ok($t->CustomFieldValues($testcf->Id)->First &&
52 $t->CustomFieldValues($testcf->Id)->First->Content eq 'Value1');
54 ok(my ($cfdv, $cfdm) = $t->DeleteCustomFieldValue(Field => $testcf->Id,
56 isnt ($cfdv , 0, "Deleted a custom field value: $cfdm");
57 is($t->CustomFieldValues($testcf->Id)->Count , 0);
59 ok(my $t2 = RT::Ticket->new(RT->SystemUser));
61 is($t2->Subject, 'Testing');
62 is($t2->QueueObj->Id, $testqueue->id);
63 is($t2->OwnerObj->Id, $u->Id);
65 my $t3 = RT::Ticket->new(RT->SystemUser);
66 my ($id3, $msg3) = $t3->Create( Queue => $testqueue->Id,
69 my ($cfv1, $cfm1) = $t->AddCustomFieldValue(Field => $testcf->Id,
71 isnt($cfv1 , 0, "Adding a custom field to ticket 1 is successful: $cfm");
72 my ($cfv2, $cfm2) = $t3->AddCustomFieldValue(Field => $testcf->Id,
74 isnt($cfv2 , 0, "Adding a custom field to ticket 2 is successful: $cfm");
75 my ($cfv3, $cfm3) = $t->AddCustomFieldValue(Field => $testcf->Id,
77 isnt($cfv3 , 0, "Adding a custom field to ticket 1 is successful: $cfm");
78 is($t->CustomFieldValues($testcf->Id)->Count , 2,
79 "This ticket has 2 custom field values");
80 is($t3->CustomFieldValues($testcf->Id)->Count , 1,
81 "This ticket has 1 custom field value");
89 ok(require RT::Ticket, "Loading the RT::Ticket library");
96 my $t = RT::Ticket->new(RT->SystemUser);
98 ok( $t->Create(Queue => 'General', Due => '2002-05-21 00:00:00', ReferredToBy => 'http://www.cpan.org', RefersTo => 'http://fsck.com', Subject => 'This is a subject'), "Ticket Created");
100 ok ( my $id = $t->Id, "Got ticket id");
101 like ($t->RefersTo->First->Target , qr/fsck.com/, "Got refers to");
102 like ($t->ReferredToBy->First->Base , qr/cpan.org/, "Got referredtoby");
103 ok (!$t->ResolvedObj->IsSet, "It hasn't been resolved");
110 my $ticket = RT::Ticket->new(RT->SystemUser);
111 my ($id, $msg) = $ticket->Create(Subject => "Foo",
112 Owner => RT->SystemUser->Id,
114 Requestor => ['jesse@example.com'],
117 ok ($id, "Ticket $id was created");
118 ok(my $group = $ticket->RoleGroup('Requestor'));
119 ok ($group->Id, "Found the requestors object for this ticket");
121 ok(my $jesse = RT::User->new(RT->SystemUser), "Creating a jesse rt::user");
122 $jesse->LoadByEmail('jesse@example.com');
123 ok($jesse->Id, "Found the jesse rt user");
126 ok ($ticket->IsWatcher(Type => 'Requestor', PrincipalId => $jesse->PrincipalId), "The ticket actually has jesse at fsck.com as a requestor");
127 ok (my ($add_id, $add_msg) = $ticket->AddWatcher(Type => 'Requestor', Email => 'bob@fsck.com'), "Added bob at fsck.com as a requestor");
128 ok ($add_id, "Add succeeded: ($add_msg)");
129 ok(my $bob = RT::User->new(RT->SystemUser), "Creating a bob rt::user");
130 $bob->LoadByEmail('bob@fsck.com');
131 ok($bob->Id, "Found the bob rt user");
132 ok ($ticket->IsWatcher(Type => 'Requestor', PrincipalId => $bob->PrincipalId), "The ticket actually has bob at fsck.com as a requestor");
133 ok ( ($add_id, $add_msg) = $ticket->DeleteWatcher(Type =>'Requestor', Email => 'bob@fsck.com'), "Added bob at fsck.com as a requestor");
134 ok (!$ticket->IsWatcher(Type => 'Requestor', PrincipalId => $bob->PrincipalId), "The ticket no longer has bob at fsck.com as a requestor");
137 $group = $ticket->RoleGroup('Cc');
138 ok ($group->Id, "Found the cc object for this ticket");
139 $group = $ticket->RoleGroup('AdminCc');
140 ok ($group->Id, "Found the AdminCc object for this ticket");
141 $group = $ticket->RoleGroup('Owner');
142 ok ($group->Id, "Found the Owner object for this ticket");
143 ok($group->HasMember(RT->SystemUser->UserObj->PrincipalObj), "the owner group has the member 'RT_System'");
150 my $t = RT::Ticket->new(RT->SystemUser);
151 ok($t->Create(Queue => 'general', Subject => 'SquelchTest', SquelchMailTo => 'nobody@example.com'));
153 my @returned = $t->SquelchMailTo();
154 is($#returned, 0, "The ticket has one squelched recipients");
156 my ($ret, $msg) = $t->UnsquelchMailTo('nobody@example.com');
157 ok($ret, "Removed nobody as a squelched recipient - ".$msg);
158 @returned = $t->SquelchMailTo();
159 is($#returned, -1, "The ticket has no squelched recipients". join(',',@returned));
163 @returned = $t->SquelchMailTo('nobody@example.com');
164 is($#returned, 0, "The ticket has one squelched recipients");
166 my @names = $t->Attributes->Names;
167 is(shift @names, 'SquelchMailTo', "The attribute we have is SquelchMailTo");
168 @returned = $t->SquelchMailTo('nobody@example.com');
171 is($#returned, 0, "The ticket has one squelched recipients");
173 @names = $t->Attributes->Names;
174 is(shift @names, 'SquelchMailTo', "The attribute we have is SquelchMailTo");
177 ($ret, $msg) = $t->UnsquelchMailTo('nobody@example.com');
178 ok($ret, "Removed nobody as a squelched recipient - ".$msg);
179 @returned = $t->SquelchMailTo();
180 is($#returned, -1, "The ticket has no squelched recipients". join(',',@returned));
188 my $t1 = RT::Ticket->new(RT->SystemUser);
189 $t1->Create ( Subject => 'Merge test 1', Queue => 'general', Requestor => 'merge1@example.com');
191 my $t2 = RT::Ticket->new(RT->SystemUser);
192 $t2->Create ( Subject => 'Merge test 2', Queue => 'general', Requestor => 'merge2@example.com');
194 my ($msg, $val) = $t1->MergeInto($t2->id);
196 $t1 = RT::Ticket->new(RT->SystemUser);
197 is ($t1->id, undef, "ok. we've got a blank ticket1");
200 is ($t1->id, $t2->id);
202 is ($t1->Requestors->MembersObj->Count, 2);
208 diag "Test owner changes";
211 my $root = RT::User->new(RT->SystemUser);
213 ok ($root->Id, "Loaded the root user");
214 my $t = RT::Ticket->new(RT->SystemUser);
215 my ($val, $msg) = $t->Create( Subject => 'Owner test 1', Queue => 'General');
216 ok( $t->Id, "Created a new ticket with id $val: $msg");
218 ($val, $msg) = $t->SetOwner('bogususer');
219 ok( !$val, "Can't set owner to bogus user");
220 is( $msg, "That user does not exist", "Got message: $msg");
222 ($val, $msg) = $t->SetOwner('root');
223 is ($t->OwnerObj->Name, 'root' , "Root owns the ticket");
225 ($val, $msg) = $t->SetOwner('root');
226 ok( !$val, "User already owns ticket");
227 is( $msg, "That user already owns that ticket", "Got message: $msg");
230 is ($t->OwnerObj->id, RT->SystemUser->id , "SystemUser owns the ticket");
231 my $txns = RT::Transactions->new(RT->SystemUser);
232 $txns->OrderBy(FIELD => 'id', ORDER => 'DESC');
233 $txns->Limit(FIELD => 'ObjectId', VALUE => $t->Id);
234 $txns->Limit(FIELD => 'ObjectType', VALUE => 'RT::Ticket');
235 $txns->Limit(FIELD => 'Type', OPERATOR => '!=', VALUE => 'EmailRecord');
237 my $steal = $txns->First;
238 is($steal->OldValue , $root->Id , "Stolen from root");
239 is($steal->NewValue , RT->SystemUser->Id , "Stolen by the systemuser");
241 ok(my $user1 = RT::User->new(RT->SystemUser), "Creating a user1 rt::user");
242 ($val, $msg) = $user1->Create(Name => 'User1', EmailAddress => 'user1@example.com');
243 ok( $val, "Created new user with id: $val");
244 ok( $user1->Id, "Found the user1 rt user");
246 my $t1 = RT::Ticket->new($user1);
247 ($val, $msg) = $t1->Load($t->Id);
248 ok( $t1->Id, "Loaded ticket with id $val");
250 ($val, $msg) = $t1->SetOwner('root');
251 ok( !$val, "user1 can't set owner to root: $msg");
252 is ($t->OwnerObj->id, RT->SystemUser->id , "SystemUser still owns ticket " . $t1->Id);
254 my $queue = RT::Queue->new(RT->SystemUser);
255 $queue->Load("General");
257 ($val, $msg) = $user1->PrincipalObj->GrantRight(
258 Object => $queue, Right => 'ModifyTicket'
261 ($val, $msg) = $t1->SetOwner('root');
262 ok( !$val, "With ModifyTicket user1 can't set owner to root: $msg");
263 is ($t->OwnerObj->id, RT->SystemUser->id , "SystemUser still owns ticket " . $t1->Id);
265 ($val, $msg) = $user1->PrincipalObj->GrantRight(
266 Object => $queue, Right => 'ReassignTicket'
269 ($val, $msg) = $t1->SetOwner('root');
270 ok( $val, "With ReassignTicket user1 reassigned ticket " . $t1->Id . " to root: $msg");
271 is ($t1->OwnerObj->Name, 'root' , "Root owns ticket " . $t1->Id);
277 my $tt = RT::Ticket->new(RT->SystemUser);
278 my ($id, $tid, $msg)= $tt->Create(Queue => 'general',
281 is($tt->Status, 'new', "New ticket is created as new");
283 ($id, $msg) = $tt->SetStatus('open');
285 like($msg, qr/open/i, "Status message is correct");
286 ($id, $msg) = $tt->SetStatus('resolved');
288 like($msg, qr/resolved/i, "Status message is correct");
289 ($id, $msg) = $tt->SetStatus('resolved');
292 my $dep = RT::Ticket->new( RT->SystemUser );
293 my ( $dep_id, undef, $dep_msg ) = $dep->Create(
295 Subject => 'dep ticket',
296 'DependedOnBy' => $tt->id,
298 ok( $dep->id, $dep_msg );
300 ($id, $msg) = $tt->SetStatus('rejected');
305 diag("Test ticket types with different cases");
307 my $t = RT::Ticket->new(RT->SystemUser);
308 my ($ok) = $t->Create(
310 Subject => 'type test',
313 ok($ok, "Ticket allows passing upper-case Ticket as type during Create");
314 is($t->Type, "ticket", "Ticket type is lowercased during create");
316 ($ok) = $t->SetType("REMINDER");
317 ok($ok, "Ticket allows passing upper-case REMINDER to SetType");
318 is($t->Type, "reminder", "Ticket type is lowercased during set");
320 ($ok) = $t->SetType("OTHER");
321 ok($ok, "Allows setting Type to non-RT types");
322 is($t->Type, "OTHER", "Non-RT types are case-insensitive");
326 Subject => 'type test',
329 ok($ok, "Tickets can be created with an upper-case Approval type");
330 is($t->Type, "approval", "Approvals, the third and final internal type, are also lc'd during Create");