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49 $QuoteTransaction => undef
53 $m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
54 my $Queue = $ARGS{Queue};
56 my $escape = sub { $m->interp->apply_escapes(shift, 'h') };
62 my $key = shift @pairs;
63 my $val = shift @pairs;
65 $m->out("<div class=\"entry\"><span class=\"label\">$key</span><div class=\"value\">$val</div></div>");
74 $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
75 $CloneTicketObj->Load($CloneTicket)
76 or Abort( loc("Ticket could not be loaded") );
79 Requestors => join( ',', $CloneTicketObj->RequestorAddresses ),
80 Cc => join( ',', $CloneTicketObj->CcAddresses ),
81 AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ),
82 InitialPriority => $CloneTicketObj->Priority,
85 $clone->{$_} = $CloneTicketObj->$_()
86 for qw/Owner Subject FinalPriority TimeEstimated TimeWorked
89 $clone->{$_} = $CloneTicketObj->$_->AsString
90 for grep { $CloneTicketObj->$_->IsSet }
91 map { $_ . "Obj" } qw/Starts Started Due Resolved/;
93 my $get_link_value = sub {
94 my ($link, $type) = @_;
95 my $uri_method = $type . 'URI';
96 my $local_method = 'Local' . $type;
97 my $uri = $link->$uri_method;
98 return if $uri->IsLocal and
100 $uri->Object->isa('RT::Ticket') and
101 $uri->Object->__Value('Type') eq 'reminder';
103 return $link->$local_method || $uri->URI;
105 my (@refers, @refers_by);
106 my $refers = $CloneTicketObj->RefersTo;
107 while ( my $refer = $refers->Next ) {
108 my $refer_value = $get_link_value->($refer, 'Target');
109 push @refers, $refer_value if defined $refer_value;
111 $clone->{'new-RefersTo'} = join ' ', @refers;
113 my $refers_by = $CloneTicketObj->ReferredToBy;
114 while ( my $refer_by = $refers_by->Next ) {
115 my $refer_by_value = $get_link_value->($refer_by, 'Base');
116 push @refers_by, $refer_by_value if defined $refer_by_value;
118 $clone->{'RefersTo-new'} = join ' ', @refers_by;
120 my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
121 while ( my $cf = $cfs->Next ) {
123 my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
125 while ( my $cf_value = $cf_values->Next ) {
126 push @cf_values, $cf_value->Content;
128 $clone->{GetCustomFieldInputName( CustomField => $cf )} = join "\n",
132 for ( keys %$clone ) {
133 $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
140 my $title = loc("Create a ticket");
142 my $QueueObj = RT::Queue->new($session{'CurrentUser'});
143 $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
145 $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
147 $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."));
149 ProcessAttachments(ARGSRef => \%ARGS);
151 my $checks_failure = 0;
154 my ($status, @msg) = $m->comp(
155 '/Elements/ValidateCustomFields',
156 CustomFields => $QueueObj->TicketCustomFields,
165 my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
166 $m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
167 self => $gnupg_widget,
168 QueueObj => $QueueObj,
172 if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) {
173 my $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
174 self => $gnupg_widget,
175 Operation => 'Create',
176 QueueObj => $QueueObj,
178 $checks_failure = 1 unless $status;
181 # check email addresses for RT's
183 foreach my $field ( qw(Requestors Cc AdminCc) ) {
184 my $value = $ARGS{ $field };
185 next unless defined $value && length $value;
187 my @emails = Email::Address->parse( $value );
188 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
189 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) );
193 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
198 $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
199 checks_failure => $checks_failure, results => \@results );
201 if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
202 if ( !$checks_failure && !$skip_create ) {
203 $m->comp('show', %ARGS);
204 $RT::Logger->crit("After display call; error is $@");
213 <&| /m/_elements/wrapper, title => $title &>
214 <& /Elements/ListActions, actions => \@results &>
215 <form action="<% RT->Config->Get('WebPath') %>/m/ticket/create" method="post" enctype="multipart/form-data" name="TicketCreate" id="ticket-create">
216 <input type="hidden" class="hidden" name="id" value="new" />
217 <input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
218 % $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
219 % if ($gnupg_widget) {
220 <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
224 <div id="ticket-create-simple">
225 <&| /Widgets/TitleBox, title => $QueueObj->Name &>
229 loc("Subject") => '<input type="text" name="Subject" size="30" maxsize="200" value="'.$escape->($ARGS{Subject} || '').'" />');
231 <span class="content-label label"><%loc("Describe the issue below")%></span>
232 <& /Elements/MessageBox, exists $ARGS{Content} ? (Default => $ARGS{Content}, IncludeSignature => 0 ) : ( QuoteTransaction => $QuoteTransaction ), Height => 5 &>
235 <&/Elements/Submit, Label => loc("Create") &>
241 <div id="ticket-create-basics">
242 <&| /Widgets/TitleBox &>
243 <input type="hidden" class="hidden" name="Queue" value="<%$QueueObj->id %>" />
248 # loc('Queue') => $m->scomp( '/Ticket/Elements/ShowQueue', QueueObj => $QueueObj ) ,
253 "/Ticket/Elements/SelectStatus",
255 QueueObj => $QueueObj,
261 "/Elements/SelectOwner",
263 QueueObj => $QueueObj,
264 Default => $ARGS{Owner} || RT->Nobody->Id,
268 loc("Requestors") => $m->scomp(
269 "/Elements/EmailInput",
270 Name => 'Requestors',
272 Default => $ARGS{Requestors} // $session{CurrentUser}->EmailAddress
277 $m->scomp( "/Elements/EmailInput", Name => 'Cc', Size => '40', Default => $ARGS{Cc} )
278 . '<span class="comment"><i><font size="-2">'
280 "(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)"
282 . '</font></i></span>',
286 $m->scomp( "/Elements/EmailInput", Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} )
287 . '<span class="comment"><i><font size="-2">'
289 "(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)"
291 . '</font></i></span>',
298 <& /Elements/EditCustomFields,
300 Object => RT::Ticket->new($session{CurrentUser}),
301 CustomFields => $QueueObj->TicketCustomFields,
304 <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &>
306 % if ( my $attachments = $session{'Attachments'}{ $ARGS{'Token'} }) {
308 <%loc("Attached file") %>
310 <%loc("Check box to delete")%><br />
311 % foreach my $attach_name ( keys %$attachments ) {
312 <input type="checkbox" class="checkbox" name="DeleteAttach" value="<% $attach_name %>" id="DeleteAttach-<% $attach_name %>" />
313 <label for="DeleteAttach-<% $attach_name %>"><% $attach_name %></label><br />
321 loc("Attach file") =>
323 '<input type="file" name="Attach" />
324 <input type="submit" class="button" name="AddMoreAttach" value="' . loc("Add More Files") . '" />
325 <input type="hidden" class="hidden" name="UpdateAttach" value="1" />
331 % if ( $gnupg_widget ) {
332 <& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
336 <div class="ticket-info-basics">
337 <&| /Widgets/TitleBox, title => loc('The Basics'),
338 title_class=> 'inverse',
339 color => "#993333" &>
342 loc("Priority") => $m->scomp(
343 "/Elements/SelectPriority",
344 Name => "InitialPriority",
345 Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority,
347 loc("Final Priority") => $m->scomp(
348 "/Elements/SelectPriority",
349 Name => "FinalPriority",
350 Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority,
353 loc("Time Estimated") => '<span class="timefield">'.$m->scomp(
354 "/Elements/EditTimeValue",
355 Name => 'TimeEstimated',
356 Default => $ARGS{TimeEstimated} || '',
359 loc("Time Worked") => '<span class="timefield">'.$m->scomp(
360 "/Elements/EditTimeValue",
361 Name => 'TimeWorked',
362 Default => $ARGS{TimeWorked} || '',
365 loc("Time Left") => '<span class="timefield">'.$m->scomp(
366 "/Elements/EditTimeValue",
368 Default => $ARGS{TimeLeft} || '',
374 <&|/Widgets/TitleBox, title => loc("Dates"),
375 title_class=> 'inverse',
376 color => "#663366" &>
380 loc("Starts") => $m->scomp( "/Elements/SelectDate", Name => "Starts", Default => ( $ARGS{Starts} || '' )),
381 loc("Due") => $m->scomp( "/Elements/SelectDate", Name => "Due", Default => ($ARGS{Due} || '' ))
387 <&|/Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>
389 <em><%loc("(Enter ticket ids or URLs, separated with spaces)")%></em>
393 loc("Depends on") => '<input type="text" size="10" name="new-DependsOn" value="' . $escape->($ARGS{'new-DependsOn'} || '' ). '" />',
394 loc("Depended on by") => '<input type="text" size="10" name="DependsOn-new" value="' . $escape->($ARGS{'DependsOn-new'} || '' ) . '" />',
395 loc("Parents") => '<input type="text" size="10" name="new-MemberOf" value="' . $escape->($ARGS{'new-MemberOf'} || '') . '" />',
396 loc("Children") => '<input type="text" size="10" name="MemberOf-new" value="' . $escape->($ARGS{'MemberOf-new'} || '') . '" />',
397 loc("Refers to") => '<input type="text" size="10" name="new-RefersTo" value="' . $escape->($ARGS{'new-RefersTo'} || '') . '" />',
398 loc("Referred to by") => '<input type="text" size="10" name="RefersTo-new" value="' . $escape->($ARGS{'RefersTo-new'} || ''). '" />'
405 <& /Elements/Submit, Label => loc("Create") &>