1 %# BEGIN BPS TAGGED BLOCK {{{
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47 %# END BPS TAGGED BLOCK }}}
48 <& /Elements/Header, Title => $title &>
51 % $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj);
52 <& /Elements/ListActions, actions => \@results &>
54 <form action="Update.html" name="TicketUpdate"
55 method="post" enctype="multipart/form-data">
56 % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
57 <input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
58 <input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
59 <input type="hidden" class="hidden" name="Action" value="<% $Action %>" />
60 <input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
62 <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
64 <div id="ticket-update-metadata">
65 <&|/Widgets/TitleBox, title => loc('Ticket and Transaction') &>
66 <table width="100%" border="0">
67 % $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);
69 <& /Ticket/Elements/EditTransactionCustomFields,
71 TicketObj => $TicketObj,
72 UILocation => 'TimeWorked',
76 % $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
78 <input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
80 <tr><td class="label"><&|/l&>Update Type</&>:</td>
81 <td><select name="UpdateType" id="UpdateType">
83 <option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
86 <option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
90 <script type="text/javascript">
92 jQuery("input[name=TxnSendMailTo]").change(function(ev) {
93 jQuery("input[name=TxnSendMailTo]").filter( function() { return this.value == ev.target.value; } ).prop("checked",jQuery(ev.target).prop('checked'));
98 % $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
101 <script type="text/javascript">
102 function changeStatus() {
103 var Status_select = document.getElementById('Status');
104 var x = Status_select.options[Status_select.selectedIndex].value;
105 var text = document.getElementById('WillResolve_Date');
106 var button = document.getElementById('WillResolve_Date_date_button');
107 if (x == 'resolved' || x == 'rejected' || x == 'deleted') {
108 text.disabled = true;
109 button.style.display = 'none';
112 text.disabled = false;
113 button.style.display = 'inline';
118 <& /Ticket/Elements/EditBasics,
119 TicketObj => $TicketObj,
123 comp => '/Ticket/Elements/SelectStatus',
126 Default => $DefaultStatus,
127 TicketObj => $TicketObj,
128 onchange => 'changeStatus()'
131 { name => 'Resolve this Ticket on',
132 comp => '/Elements/SelectDate',
134 menu_prefix => 'WillResolve',
140 comp => '/Elements/SelectOwner',
143 TicketObj => $TicketObj,
144 QueueObj => $TicketObj->QueueObj,
145 DefaultLabel => loc("[_1] (Unchanged)", $TicketObj->OwnerObj->Format),
146 Default => $ARGS{'Owner'}
150 comp => '/Elements/EditTimeValue',
152 Name => 'UpdateTimeWorked',
153 Default => $ARGS{UpdateTimeWorked}||'',
159 <script type="text/javascript">
163 % $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj );
165 <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, InTable => 1, KeepValue => 1, &>
171 <div id="ticket-update-message">
172 <& /Ticket/Elements/ShowSimplifiedRecipients, TicketObj => $TicketObj, %ARGS &>
174 <&|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &>
175 <table width="100%" border="0">
176 <& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
178 % if ( $gnupg_widget ) {
179 <tr><td> </td><td>
180 <& /Elements/Crypt/SignEncryptWidget,
181 self => $gnupg_widget,
182 TicketObj => $TicketObj,
186 % $m->callback( %ARGS, CallbackName => 'AfterGnuPG' );
188 <tr><td class="label"><&|/l&>Subject</&>:</td><td> <input type="text" name="UpdateSubject" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject || '' %>" />
189 % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
192 <tr><td class="label" valign="top"><&|/l&>Message</&>:</td>
193 <td class="messagebox-container action-<% $type %>">
194 <& /Articles/Elements/BeforeMessageBox, %ARGS &>
195 % $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
196 % if (exists $ARGS{UpdateContent}) {
197 % # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
198 % my $temp = $ARGS{'QuoteTransaction'};
199 % delete $ARGS{'QuoteTransaction'};
200 <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
201 % $ARGS{'QuoteTransaction'} = $temp;
203 % my $IncludeSignature = 1;
204 % $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
205 <& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
207 % $m->callback( %ARGS, CallbackName => 'AfterMessageBox' );
210 <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &>
214 % $m->callback( %ARGS, CallbackName => 'BeforeSubmit', Ticket => $TicketObj );
216 <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &>
218 % $m->callback( %ARGS, CallbackName => 'BeforeScrips', Ticket => $TicketObj );
220 % if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
221 <&|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &>
222 <& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
227 % $m->callback( %ARGS, CallbackName => 'AfterScrips', Ticket => $TicketObj );
229 % if (my $recips = $m->notes("DryRun-Recipients-".$TicketObj->Id)) {
230 <input type="hidden" name="TxnRecipients" value="<% join ",",sort keys %{$recips} %>" />
236 % $m->callback( %ARGS, CallbackName => 'AfterForm', Ticket => $TicketObj );
241 my $checks_failure = 0;
243 my $TicketObj = LoadTicket($id);
247 $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );
248 $m->scomp( '/Articles/Elements/SubjectOverride', Ticket => $TicketObj, ARGSRef => \%ARGS, results => \@results );
250 unless($DefaultStatus){
251 $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
254 my $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject||'');
256 # Things needed in the template - we'll do the processing here, just
257 # for the convenience:
259 my ($CommentDefault, $ResponseDefault);
260 if ($Action ne 'Respond') {
261 $CommentDefault = qq[ selected="selected"];
262 $ResponseDefault = "";
264 $CommentDefault = "";
265 $ResponseDefault = qq[ selected="selected"];
268 my $type = $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} :
269 lc $Action eq 'respond' ? 'response' :
270 lc $Action eq 'comment' ? 'private' :
274 $CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
275 $TicketObj->CurrentUserHasRight('ModifyTicket') );
277 $CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
278 $TicketObj->CurrentUserHasRight('ModifyTicket') );
280 ProcessAttachments(ARGSRef => \%ARGS);
282 my %squelched = ProcessTransactionSquelching( \%ARGS );
283 $ARGS{'SquelchMailTo'} = [keys %squelched] if keys %squelched;
285 my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS );
286 $m->comp( '/Elements/Crypt/SignEncryptWidget:Process',
287 self => $gnupg_widget,
288 TicketObj => $TicketObj,
291 if ( $ARGS{'SubmitTicket'} ) {
293 my ($status, @msg) = $m->comp(
294 '/Elements/ValidateCustomFields',
295 CustomFields => $TicketObj->TransactionCustomFields,
296 Object => RT::Transaction->new( $session{'CurrentUser'} ),
303 $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check',
304 self => $gnupg_widget,
305 TicketObj => $TicketObj,
307 $checks_failure = 1 unless $status;
310 # check email addresses for RT's
312 foreach my $field ( qw(UpdateCc UpdateBcc) ) {
313 my $value = $ARGS{ $field };
314 next unless defined $value && length $value;
316 my @emails = Email::Address->parse( $value );
317 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
318 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
322 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
326 $m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
327 checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );
329 if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
330 $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
331 return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
338 $DefaultStatus => undef