1 %# BEGIN BPS TAGGED BLOCK {{{
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48 <& /Elements/Header, Title => $title &>
51 % $m->callback(CallbackName => 'BeforeActionList', ARGSRef => \%ARGS, Ticket => $TicketObj);
52 <& /Elements/ListActions, actions => \@results &>
54 <form action="Update.html" name="TicketUpdate"
55 method="post" enctype="multipart/form-data">
56 % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS, Ticket => $TicketObj, CanRespond => $CanRespond, CanComment => $CanComment, ResponseDefault => $ResponseDefault, CommentDefault => $CommentDefault );
57 <input type="hidden" class="hidden" name="QuoteTransaction" value="<% $ARGS{QuoteTransaction}||'' %>" />
58 <input type="hidden" class="hidden" name="DefaultStatus" value="<% $DefaultStatus ||''%>" />
59 <input type="hidden" class="hidden" name="Action" value="<% $ARGS{Action}||'' %>" />
61 <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
63 <div id="ticket-update-metadata">
64 <&|/Widgets/TitleBox, title => loc('Ticket and Transaction') &>
65 <table width="100%" border="0">
66 % $m->callback(CallbackName => 'AfterTableOpens', ARGSRef => \%ARGS, Ticket => $TicketObj);
68 <& /Ticket/Elements/EditTransactionCustomFields,
70 TicketObj => $TicketObj,
71 UILocation => 'TimeWorked',
75 % $m->callback( %ARGS, CallbackName => 'BeforeUpdateType', skip => \$skip );
77 <input type="hidden" class="hidden" name="id" value="<%$TicketObj->Id%>" /><br />
79 <tr><td class="label"><&|/l&>Update Type</&>:</td>
80 <td><select name="UpdateType" id="UpdateType">
82 <option value="private" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "private") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$CommentDefault |n %>><&|/l&>Comments (Not sent to requestors)</&></option>
85 <option value="response" <% ($ARGS{'UpdateType'} && $ARGS{'UpdateType'} eq "response") ? qq[ selected="selected"] : !$ARGS{'UpdateType'}&&$ResponseDefault |n %>><&|/l&>Reply to requestors</&></option>
89 <script type="text/javascript">
91 jQuery("#UpdateType").change(function(ev) {
92 jQuery(".messagebox-container")
93 .removeClass("action-response action-private")
94 .addClass("action-"+ev.target.value);
98 jQuery("input[name=TxnSendMailTo]").change(function(ev) {
99 jQuery("input[name=TxnSendMailTo][value="+ev.target.value+"]")
100 .attr("checked",jQuery(ev.target).attr('checked'));
105 % $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
108 <script type="text/javascript">
109 function changeStatus() {
110 var Status_select = document.getElementById('Status');
111 var x = Status_select.options[Status_select.selectedIndex].value;
112 var text = document.getElementById('WillResolve_Date');
113 var button = document.getElementById('WillResolve_Date_date_button');
114 if (x == 'resolved' || x == 'rejected' || x == 'deleted') {
115 text.disabled = true;
116 button.style.display = 'none';
119 text.disabled = false;
120 button.style.display = 'inline';
125 <& /Ticket/Elements/EditBasics,
126 TicketObj => $TicketObj,
130 comp => '/Elements/SelectStatus',
133 DefaultLabel => loc("[_1] (Unchanged)", loc($TicketObj->Status)),
134 Default => $ARGS{'Status'} || ($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus),
135 TicketObj => $TicketObj,
136 QueueObj => $TicketObj->QueueObj,
137 onchange => 'changeStatus()'
140 { name => 'Resolve this Ticket on',
141 comp => '/Elements/SelectDate',
143 menu_prefix => 'WillResolve',
149 comp => '/Elements/SelectOwner',
152 TicketObj => $TicketObj,
153 QueueObj => $TicketObj->QueueObj,
154 DefaultLabel => loc("[_1] (Unchanged)", $m->scomp('/Elements/ShowUser', User => $TicketObj->OwnerObj)),
155 Default => $ARGS{'Owner'}
159 comp => '/Elements/EditTimeValue',
161 Name => 'UpdateTimeWorked',
162 Default => $ARGS{UpdateTimeWorked}||'',
163 InUnits => $ARGS{'UpdateTimeWorked-TimeUnits'}||'minutes',
169 <script type="text/javascript">
173 % $m->callback( %ARGS, CallbackName => 'AfterWorked', Ticket => $TicketObj );
175 <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $TicketObj, AsTable => 1 &>
181 <div id="ticket-update-message">
182 <& /Ticket/Elements/ShowSimplifiedRecipients, TicketObj => $TicketObj, %ARGS &>
184 <&|/Widgets/TitleBox, title => loc('Message'), class => 'messagedetails' &>
185 <table width="100%" border="0">
186 <& /Ticket/Elements/UpdateCc, %ARGS, TicketObj => $TicketObj &>
188 % if ( $gnupg_widget ) {
189 <tr><td> </td><td>
190 <& /Elements/GnuPG/SignEncryptWidget,
191 self => $gnupg_widget,
192 TicketObj => $TicketObj,
196 % $m->callback( %ARGS, CallbackName => 'AfterGnuPG' );
198 <tr><td class="label"><&|/l&>Subject</&>:</td><td> <input type="text" name="UpdateSubject" value="<% $ARGS{UpdateSubject} || $TicketObj->Subject || '' %>" />
199 % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
202 <tr><td class="label" valign="top"><&|/l&>Message</&>:</td>
203 <td class="messagebox-container action-<% $type %>">
204 <& /Articles/Elements/BeforeMessageBox, %ARGS &>
205 % $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
206 % if (exists $ARGS{UpdateContent}) {
207 % # preserve QuoteTransaction so we can use it to set up sane references/in/reply to
208 % my $temp = $ARGS{'QuoteTransaction'};
209 % delete $ARGS{'QuoteTransaction'};
210 <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0, %ARGS&>
211 % $ARGS{'QuoteTransaction'} = $temp;
213 % my $IncludeSignature = 1;
214 % $IncludeSignature = 0 if $Action ne 'Respond' && !RT->Config->Get('MessageBoxIncludeSignatureOnComment');
215 <& /Elements/MessageBox, Name=>"UpdateContent", IncludeSignature => $IncludeSignature, %ARGS &>
217 % $m->callback( %ARGS, CallbackName => 'AfterMessageBox' );
220 <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $TicketObj &>
224 <& /Elements/Submit, Label => loc('Update Ticket'), Name => 'SubmitTicket', id => 'SubmitTicket' &>
226 % if ($TicketObj->CurrentUserHasRight('ShowOutgoingEmail')) {
227 <&|/Widgets/TitleBox, title => loc('Scrips and Recipients'), id => 'previewscrips', rolledup => RT->Config->Get('SimplifiedRecipients', $session{'CurrentUser'}) &>
228 <& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
233 % if (my $recips = $m->notes("DryRun-Recipients-".$TicketObj->Id)) {
234 <input type="hidden" name="TxnRecipients" value="<% join ",",sort keys %{$recips} %>" />
242 my $checks_failure = 0;
244 my $TicketObj = LoadTicket($id);
248 $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure => \$checks_failure, results => \@results, CallbackName => 'Initial' );
250 unless($DefaultStatus){
251 $DefaultStatus=($ARGS{'Status'} ||$TicketObj->Status());
254 my $title = loc("Update ticket #[_1] ([_2])", $TicketObj->id, $TicketObj->Subject||'');
256 # Things needed in the template - we'll do the processing here, just
257 # for the convenience:
259 my ($CommentDefault, $ResponseDefault);
260 if ($Action ne 'Respond') {
261 $CommentDefault = qq[ selected="selected"];
262 $ResponseDefault = "";
264 $CommentDefault = "";
265 $ResponseDefault = qq[ selected="selected"];
268 my $type = $ARGS{'UpdateType'} ? $ARGS{'UpdateType'} :
269 lc $ARGS{'Action'} eq 'respond' ? 'response' :
270 lc $ARGS{'Action'} eq 'comment' ? 'private' :
274 $CanRespond = 1 if ( $TicketObj->CurrentUserHasRight('ReplyToTicket') or
275 $TicketObj->CurrentUserHasRight('ModifyTicket') );
277 $CanComment = 1 if ( $TicketObj->CurrentUserHasRight('CommentOnTicket') or
278 $TicketObj->CurrentUserHasRight('ModifyTicket') );
281 # deal with deleting uploaded attachments
282 foreach my $key (keys %ARGS) {
283 if ($key =~ m/^DeleteAttach-(.+)$/) {
284 delete $session{'Attachments'}{$1};
286 $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
289 # store the uploaded attachment in session
290 if ( defined $ARGS{'Attach'} && length $ARGS{'Attach'} ) { # attachment?
291 my $attachment = MakeMIMEEntity(
292 AttachmentFieldName => 'Attach'
295 my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
296 $session{'Attachments'} = {
297 %{$session{'Attachments'} || {}},
298 $file_path => $attachment,
302 # delete temporary storage entry to make WebUI clean
303 unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
304 delete $session{'Attachments'};
307 my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
308 $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
309 self => $gnupg_widget,
310 TicketObj => $TicketObj,
313 if ( $ARGS{'SubmitTicket'} ) {
315 my %checked = map {$_ => 1} grep {defined}
316 (ref $ARGS{'TxnSendMailTo'} eq "ARRAY" ? @{$ARGS{'TxnSendMailTo'}}
317 : defined $ARGS{'TxnSendMailTo'} ? ($ARGS{'TxnSendMailTo'}) : ());
319 my @squelchlist = grep {not $checked{$_}} split /,/, ($ARGS{'TxnRecipients'}||'');
320 $ARGS{'SquelchMailTo'} = \@squelchlist if @squelchlist;
322 my $CFs = $TicketObj->TransactionCustomFields;
323 my $ValidCFs = $m->comp(
324 '/Elements/ValidateCustomFields',
325 CustomFields => $CFs,
326 NamePrefix => "Object-RT::Transaction--CustomField-",
329 unless ( $ValidCFs ) {
331 while (my $CF = $CFs->Next) {
332 my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
333 push @results, loc($CF->Name) . ': ' . $msg;
336 my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
337 self => $gnupg_widget,
338 TicketObj => $TicketObj,
340 $checks_failure = 1 unless $status;
343 # check email addresses for RT's
345 foreach my $field ( qw(UpdateCc UpdateBcc) ) {
346 my $value = $ARGS{ $field };
347 next unless defined $value && length $value;
349 my @emails = Email::Address->parse( $value );
350 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
351 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc(substr($field, 6)) );
355 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
359 $m->callback( CallbackName => 'BeforeUpdate', ARGSRef => \%ARGS, skip_update => \$skip_update,
360 checks_failure => $checks_failure, results => \@results, TicketObj => $TicketObj );
362 if ( !$checks_failure && !$skip_update && exists $ARGS{SubmitTicket} ) {
363 $m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'BeforeDisplay' );
364 return $m->comp('Display.html', TicketObj => $TicketObj, %ARGS);
371 $DefaultStatus => undef