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48 <& /Elements/Header, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &>
51 % $m->callback(CallbackName => 'BeforeActionList', Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket);
52 <& /Elements/ListActions, actions => \@results &>
54 <form method="post" action="ModifyAll.html" name="TicketModifyAll" enctype="multipart/form-data">
55 % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS );
56 <input type="submit" name="SubmitTicket" value="Save Changes" style="display:none">
57 <input type="hidden" class="hidden" name="id" value="<%$Ticket->Id%>" />
58 <input type="hidden" class="hidden" name="Token" value="<% $ARGS{'Token'} %>" />
60 <&| /Widgets/TitleBox, title => loc('Modify ticket # [_1]', $Ticket->Id), class=>'ticket-info-basics' &>
61 <& Elements/EditBasics, TicketObj => $Ticket, defaults => \%ARGS &>
62 <& /Elements/EditCustomFields, Object => $Ticket, Grouping => 'Basics' &>
65 % $m->callback(CallbackName => 'AfterBasics', Ticket => $Ticket);
67 <& /Elements/EditCustomFieldCustomGroupings, Object => $Ticket &>
69 <&| /Widgets/TitleBox, title => loc('Dates'), class=>'ticket-info-dates'&>
70 <& Elements/EditDates, TicketObj => $Ticket &>
76 <&| /Widgets/TitleBox, title => loc('People'), class=>'ticket-info-people' &>
77 <& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp, GroupString => $GroupString, GroupOp => $GroupOp, GroupField => $GroupField &>
82 <&| /Widgets/TitleBox, title => loc('Links'), class=>'ticket-info-links' &>
83 <& /Elements/EditLinks, Object => $Ticket &>
88 <&| /Widgets/TitleBox, title => loc('Merge'), class=>'ticket-info-merge' &>
89 <& Elements/EditMerge, Ticket => $Ticket, %ARGS &>
94 <&| /Widgets/TitleBox, title => loc('Update ticket') &>
97 <td class="label"><&|/l&>Update Type</&>:</td>
99 <select name="UpdateType" id="UpdateType">
101 <option value="private" ><&|/l&>Comments (Not sent to requestors)</&></option>
104 <option value="response"><&|/l&>Reply to requestors</&></option>
107 % $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
111 <td class="label"><&|/l&>Subject</&>:</td>
112 <td class="entry"><input name="UpdateSubject" size="60" value="<%$Ticket->Subject%>" />
113 % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
117 <tr><td colspan="2"><& /Ticket/Elements/EditTransactionCustomFields, %ARGS, TicketObj => $Ticket, KeepValue => 1, &></td></tr>
119 <& /Ticket/Elements/AddAttachments, %ARGS, TicketObj => $Ticket &>
122 <td class="labeltop"><&|/l&>Content</&>:</td>
123 <td class="entry messagebox-container action-<% $ARGS{UpdateType} || ($CanComment ? 'private' : 'response') %>">
124 % $m->callback( %ARGS, CallbackName => 'BeforeMessageBox' );
125 % if (defined $ARGS{UpdateContent} && length($ARGS{UpdateContent})) {
126 <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0 &>
128 <& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &>
136 Name => 'SubmitTicket',
137 Label => loc('Save Changes'),
138 Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &>
141 % $m->callback(CallbackName => 'AfterForm', ARGSRef => \%ARGS, Ticket => $Ticket);
147 my $Ticket = LoadTicket($id);
148 my $CustomFields = $Ticket->CustomFields;
154 $CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or
155 $Ticket->CurrentUserHasRight('ModifyTicket') );
157 $CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or
158 $Ticket->CurrentUserHasRight('ModifyTicket') );
160 ProcessAttachments(ARGSRef => \%ARGS);
164 $m->callback( TicketObj => $Ticket, ARGSRef => \%ARGS, skip_update => \$skip_update, results => \@results );
167 my ($status, @msg) = $m->comp(
168 '/Elements/ValidateCustomFields',
170 CustomFields => $CustomFields,
179 # There might be two owners.
180 if ( ref ($ARGS{'Owner'} )) {
181 my @owners =@{$ARGS{'Owner'}};
182 delete $ARGS{'Owner'};
183 foreach my $owner(@owners){
184 if (defined($owner) && $owner =~ /\D/) {
185 $ARGS{'Owner'} = $owner unless ($Ticket->OwnerObj->Name eq $owner);
187 elsif (length $owner) {
188 $ARGS{'Owner'} = $owner unless ($Ticket->OwnerObj->id == $owner);
193 unless ($skip_update or $OnlySearchForPeople or $OnlySearchForGroup or $ARGS{'AddMoreAttach'} ) {
194 push @results, ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS);
195 push @results, ProcessObjectCustomFieldUpdates( Object => $Ticket, ARGSRef => \%ARGS);
196 push @results, ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS);
197 push @results, ProcessUpdateMessage( TicketObj => $Ticket, ARGSRef=>\%ARGS );
198 push @results, ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS );
199 push @results, ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS);
201 push @results, ProcessTicketStatus( TicketObj => $Ticket, ARGSRef => \%ARGS );
203 $Ticket->ApplyTransactionBatch;
205 MaybeRedirectForResults(
206 Actions => \@results,
207 Path => "/Ticket/ModifyAll.html",
208 Arguments => { id => $Ticket->id },
213 # If they've gone and moved the ticket to somewhere they can't see, etc...
214 unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
216 Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@results);
218 Abort("No permission to view ticket");
228 $OnlySearchForPeople => undef
229 $OnlySearchForGroup => undef
233 $GroupString => undef