1 %# BEGIN BPS TAGGED BLOCK {{{
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48 <& /Elements/Header, Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &>
49 <& /Ticket/Elements/Tabs,
51 current_tab => "Ticket/ModifyAll.html?id=".$Ticket->Id,
52 Title => loc("Ticket #[_1] Jumbo update: [_2]", $Ticket->Id, $Ticket->Subject) &>
54 % $m->callback(CallbackName => 'BeforeActionList', Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket);
55 <& /Elements/ListActions, actions => \@results &>
57 <form method="post" action="ModifyAll.html" enctype="multipart/form-data">
58 % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS );
59 <input type="hidden" class="hidden" name="id" value="<%$Ticket->Id%>" />
61 <&| /Widgets/TitleBox, title => loc('Modify ticket # [_1]', $Ticket->Id), class=>'ticket-info-basics' &>
62 <& Elements/EditBasics, TicketObj => $Ticket &>
63 <& Elements/EditCustomFields, TicketObj => $Ticket &>
68 <&| /Widgets/TitleBox, title => loc('Dates'), class=>'ticket-info-dates'&>
69 <& Elements/EditDates, TicketObj => $Ticket &>
75 <&| /Widgets/TitleBox, title => loc('People'), class=>'ticket-info-people' &>
76 <& Elements/EditPeople, Ticket => $Ticket, UserField => $UserField, UserString => $UserString, UserOp => $UserOp, GroupString => $GroupString, GroupOp => $GroupOp, GroupField => $GroupField &>
81 <&| /Widgets/TitleBox, title => loc('Links'), class=>'ticket-info-links' &>
82 <& /Elements/EditLinks, Object => $Ticket, Merge => 1 &>
87 <&| /Widgets/TitleBox, title => loc('Update ticket') &>
90 <td class="label"><&|/l&>Update Type</&>:</td>
92 <select name="UpdateType">
94 <option value="private" ><&|/l&>Comments (Not sent to requestors)</&></option>
97 <option value="response"><&|/l&>Reply to requestors</&></option>
100 % $m->callback( %ARGS, CallbackName => 'AfterUpdateType' );
104 <td class="label"><&|/l&>Subject</&>:</td>
105 <td class="entry"><input name="UpdateSubject" size="60" value="<%$Ticket->Subject%>" />
106 % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
109 % if (my $TxnCFs = $Ticket->TransactionCustomFields) {
110 % while (my $CF = $TxnCFs->Next()) {
112 <td class="label"><% loc($CF->Name) %>:</td>
113 <td class="entry"><& /Elements/EditCustomField,
115 NamePrefix => "Object-RT::Transaction--CustomField-"
116 &><em><% $CF->FriendlyType %></em>
120 % if (exists $session{'Attachments'}) {
121 <tr><td><&|/l&>Attached file</&>:</td>
123 <&|/l&>Check box to delete</&><br />
124 % foreach my $attach_name (keys %{$session{'Attachments'}}) {
125 <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
132 <td class="label"><&|/l&>Attach</&>:</td>
133 <td class="entry"><input name="Attach" type="file" />
134 <input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" />
135 <input type="hidden" class="hidden" name="UpdateAttach" value="1" />
136 % $m->callback( %ARGS, CallbackName => 'AfterAttach' );
140 <td class="labeltop"><&|/l&>Content</&>:</td>
142 % if (defined $ARGS{UpdateContent} && length($ARGS{UpdateContent})) {
143 <& /Elements/MessageBox, Name=>"UpdateContent", Default=>$ARGS{UpdateContent}, IncludeSignature => 0 &>
145 <& /Elements/MessageBox, Name=>"UpdateContent", QuoteTransaction=>$ARGS{QuoteTransaction} &>
153 Name => 'SubmitTicket',
154 Label => loc('Save Changes'),
155 Caption => loc("If you've updated anything above, be sure to"), color => "#333399" &>
162 my $Ticket = LoadTicket($id);
163 my $CustomFields = $Ticket->CustomFields;
165 # call this to show up hints of valid cf values.
167 '/Elements/ValidateCustomFields',
168 CustomFields => $CustomFields,
176 $CanRespond = 1 if ( $Ticket->CurrentUserHasRight('ReplyToTicket') or
177 $Ticket->CurrentUserHasRight('ModifyTicket') );
179 $CanComment = 1 if ( $Ticket->CurrentUserHasRight('CommentOnTicket') or
180 $Ticket->CurrentUserHasRight('ModifyTicket') );
182 # {{{ deal with deleting uploaded attachments
183 foreach my $key (keys %ARGS) {
184 if ($key =~ m/^DeleteAttach-(.+)$/) {
185 delete $session{'Attachments'}{$1};
187 $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
191 # {{{ store the uploaded attachment in session
192 if ($ARGS{'Attach'}) { # attachment?
193 my $attachment = MakeMIMEEntity(
194 AttachmentFieldName => 'Attach'
197 my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
198 $session{'Attachments'} = {
199 %{$session{'Attachments'} || {}},
200 $file_path => $attachment,
205 # delete temporary storage entry to make WebUI clean
206 unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
207 delete $session{'Attachments'};
212 $m->callback( TicketObj => $Ticket, ARGSRef => \%ARGS );
215 unless ($OnlySearchForPeople or $OnlySearchForGroup or $ARGS{'AddMoreAttach'} ) {
216 # There might be two owners.
217 if ( ref ($ARGS{'Owner'} )) {
218 my @owners =@{$ARGS{'Owner'}};
219 delete $ARGS{'Owner'};
220 foreach my $owner(@owners){
221 $ARGS{'Owner'} = $owner unless ($Ticket->OwnerObj->id == $owner);
226 push @results, ProcessTicketWatchers( TicketObj => $Ticket, ARGSRef => \%ARGS);
227 push @results, ProcessObjectCustomFieldUpdates( Object => $Ticket, ARGSRef => \%ARGS);
228 push @results, ProcessTicketDates( TicketObj => $Ticket, ARGSRef => \%ARGS);
230 # Add session attachments if any to be processed by ProcessUpdateMessage
231 $ARGS{'UpdateAttachments'} = $session{'Attachments'} if ( $session{'Attachments'} );
232 push @results, ProcessUpdateMessage( TicketObj => $Ticket, ARGSRef=>\%ARGS );
234 delete $session{'Attachments'};
236 push @results, ProcessTicketBasics( TicketObj => $Ticket, ARGSRef => \%ARGS );
237 push @results, ProcessTicketLinks( TicketObj => $Ticket, ARGSRef => \%ARGS);
239 push @results, ProcessTicketStatus( TicketObj => $Ticket, ARGSRef => \%ARGS );
241 $Ticket->ApplyTransactionBatch;
243 # If they've gone and moved the ticket to somewhere they can't see, etc...
244 # TODO: display the results, even if we can't display the ticket.
246 unless ($Ticket->CurrentUserHasRight('ShowTicket')) {
247 Abort("No permission to view ticket");
256 $OnlySearchForPeople => undef
257 $OnlySearchForGroup => undef
261 $GroupString => undef