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49 <tr class="date created">
50 <td class="label"><&|/l&>Created</&>:</td>\
51 <td class="value"><% $Ticket->CreatedObj->AsString %></td>
53 % $m->callback( %ARGS, CallbackName => 'AfterCreated', TicketObj => $Ticket );
54 <tr class="date starts">
55 <td class="label"><&|/l&>Starts</&>:</td>\
56 <td class="value"><% $Ticket->StartsObj->AsString %></td>
58 % $m->callback( %ARGS, CallbackName => 'AfterStarts', TicketObj => $Ticket );
59 <tr class="date started">
60 <td class="label"><&|/l&>Started</&>:</td>\
61 <td class="value"><% $Ticket->StartedObj->AsString %></td>
63 % $m->callback( %ARGS, CallbackName => 'AfterStarted', TicketObj => $Ticket );
64 <tr class="date told">
65 <td class="label"><a href="<% RT->Config->Get('WebPath') %>/Ticket/Display.html?id=<% $Ticket->id %>&Action=SetTold"><&|/l&>Last Contact</&></a>:</td>\
66 <td class="value"><% $Ticket->ToldObj->AsString %></td>
68 % $m->callback( %ARGS, CallbackName => 'AfterTold', TicketObj => $Ticket );
70 <td class="label"><&|/l&>Due</&>:</td>\
71 % my $due = $Ticket->DueObj;
72 % if ( $due && $due->IsSet && $due->Diff < 0 && $Ticket->QueueObj->IsActiveStatus($Ticket->Status) ) {
73 <td class="value"><span class="overdue"><% $due->AsString %></span></td>
75 <td class="value"><% $due->AsString %></td>
78 % $m->callback( %ARGS, CallbackName => 'AfterDue', TicketObj => $Ticket );
79 <tr class="date resolved">
80 <td class="label"><&|/l&>Resolved</&>:</td>\
81 <td class="value"><% $Ticket->ResolvedObj->AsString %></td>
83 % $m->callback( %ARGS, CallbackName => 'AfterResolved', TicketObj => $Ticket );
84 % my $willresolve = $Ticket->WillResolveObj;
85 % if ( $willresolve && $willresolve->Unix > 0 ) {
87 <td class="label date willresolve"><&|/l&>Will Resolve</&>:</td>
88 <td class="value date willresolve"><% $willresolve->AsString %></td>
90 % } # else don't display either of them
91 <tr class="date updated">
92 <td class="label"><&|/l&>Updated</&>:</td>\
93 % my $UpdatedString = $Ticket->LastUpdated ? loc("[_1] by [_2]", $Ticket->LastUpdatedAsString, $m->scomp('/Elements/ShowUser', User => $Ticket->LastUpdatedByObj)) : loc("Never");
95 <td class="value"><a href="<% $UpdatedLink %>"><% $UpdatedString | n %></a></td>
97 <td class="value"><% $UpdatedString | n %></td>
100 % $m->callback( %ARGS, CallbackName => 'AfterUpdated', TicketObj => $Ticket );
101 <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket, Grouping => 'Dates', Table => 0 &>
102 % $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );
109 if ($UpdatedLink and $Ticket) {
110 my $txns = $Ticket->Transactions;
112 { FIELD => "Created", ORDER => "DESC" },
113 { FIELD => "id", ORDER => "DESC" },
115 $txns->RowsPerPage(1);
117 if (my $latest = $txns->First) {
118 $UpdatedLink = "#txn-" . $latest->id;