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49 Title => loc("Ticket #[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject),
50 LinkRel => \%link_rel &>
51 <& /Ticket/Elements/Tabs,
53 current_tab => 'Ticket/Display.html?id='.$TicketObj->id,
54 Title => loc("Ticket #[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject) &>
56 % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@Actions, ARGSRef => \%ARGS, Ticket => $TicketObj);
58 <& /Elements/ListActions, actions => \@Actions &>
59 <& Elements/ShowUpdateStatus, Ticket => $TicketObj &>
61 % $m->callback( %ARGS, Ticket => $TicketObj, CallbackName => 'BeforeShowSummary' );
63 <&| /Widgets/TitleBox, title => loc('Ticket metadata') &>
64 <& /Ticket/Elements/ShowSummary, Ticket => $TicketObj, Attachments => $attachments &>
69 % $m->callback( Ticket => $TicketObj, %ARGS, CallbackName => 'BeforeShowHistory' );
71 <& /Ticket/Elements/ShowHistory ,
74 Collapsed => $ARGS{'Collapsed'},
75 ShowHeaders => $ARGS{'ShowHeaders'},
76 Attachments => $attachments,
77 AttachmentContent => $attachment_content
80 % $m->callback( %ARGS,
81 % Ticket => $TicketObj,
82 % current_tab => 'Ticket/Display.html?id=' . $TicketObj->id,
83 % CallbackName => 'AfterShowHistory',
95 $m->callback( TicketObj => $TicketObj, ARGSRef => \%ARGS, CallbackName => 'Initial' );
97 my (@Actions, $Tickets);
100 unless ($id || $TicketObj) {
101 Abort('No ticket specified');
104 if ($ARGS{'id'} eq 'new') {
105 # {{{ Create a new ticket
107 my $Queue = new RT::Queue( $session{'CurrentUser'} );
108 $Queue->Load($ARGS{'Queue'});
109 unless ( $Queue->id ) {
110 Abort('Queue not found');
113 unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
114 Abort('You have no permission to create tickets in that queue.');
117 ($TicketObj, @Actions) = CreateTicket(
118 Attachments => delete $session{'Attachments'},
121 unless ( $TicketObj->CurrentUserHasRight('ShowTicket') ) {
122 Abort("No permission to view newly created ticket #".$TicketObj->id.".");
126 $TicketObj ||= LoadTicket($ARGS{'id'});
128 $m->callback( CallbackName => 'BeforeProcessArguments',
129 TicketObj => $TicketObj, Tickets => $Tickets,
130 ActionsRef => \@Actions, ARGSRef => \%ARGS );
131 if ( defined $ARGS{'Action'} ) {
132 if ($ARGS{'Action'} =~ /^(Steal|Kill|Take|SetTold)$/) {
134 my ($res, $msg) = $TicketObj->$action();
135 push(@Actions, $msg);
139 $m->callback(CallbackName => 'ProcessArguments',
140 Ticket => $TicketObj,
142 Actions => \@Actions);
144 $ARGS{UpdateAttachments} = $session{'Attachments'};
146 ProcessUpdateMessage(
148 Actions => \@Actions,
149 TicketObj => $TicketObj,
151 delete $session{'Attachments'};
153 #Process status updates
154 push @Actions, ProcessTicketWatchers(ARGSRef => \%ARGS, TicketObj => $TicketObj );
155 push @Actions, ProcessTicketBasics( ARGSRef => \%ARGS, TicketObj => $TicketObj );
156 push @Actions, ProcessTicketLinks( ARGSRef => \%ARGS, TicketObj => $TicketObj );
157 push @Actions, ProcessTicketDates( ARGSRef => \%ARGS, TicketObj => $TicketObj );
158 push @Actions, ProcessObjectCustomFieldUpdates(ARGSRef => \%ARGS, TicketObj => $TicketObj );
160 # XXX: we shouldn't block actions here if user has no right to see the ticket,
161 # but we should allow him to see actions he has done
162 unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {
163 Abort("No permission to view ticket");
165 if ( $ARGS{'MarkAsSeen'} ) {
166 $TicketObj->SetAttribute(
167 Name => 'User-'. $TicketObj->CurrentUser->id .'-SeenUpTo',
168 Content => $TicketObj->LastUpdated,
170 push @Actions, loc('Marked all messages as seen');
175 CallbackName => 'BeforeDisplay',
176 TicketObj => \$TicketObj,
177 Tickets => \$Tickets,
178 Actions => \@Actions,
182 # This code does automatic redirection if any updates happen.
186 # We've done something, so we need to clear the decks to avoid
187 # resubmission on refresh.
188 # But we need to store Actions somewhere too, so we don't lose them.
189 my $key = Digest::MD5::md5_hex( rand(1024) );
190 push @{ $session{"Actions"}->{$key} ||= [] }, @Actions;
192 RT::Interface::Web::Redirect( RT->Config->Get('WebURL') . "Ticket/Display.html?id=" . $TicketObj->id . "&results=" . $key );
196 my $attachments = $m->comp('Elements/FindAttachments', Ticket => $TicketObj, Tickets => $Tickets);
197 my $attachment_content = $m->comp('Elements/LoadTextAttachments', Ticket => $TicketObj);
200 if (defined $session{'tickets'} and ($ARGS{'Query'} or $session{'CurrentSearchHash'}->{'Query'})) {
201 my $item_map = $session{'tickets'}->ItemMap;
202 $link_rel{first} = "Ticket/Display.html?id=" . $item_map->{first} if $item_map->{$TicketObj->Id}{prev};
203 $link_rel{prev} = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{prev} if $item_map->{$TicketObj->Id}{prev};
204 $link_rel{next} = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{next} if $item_map->{$TicketObj->Id}{next};
205 $link_rel{last} = "Ticket/Display.html?id=" . $item_map->{last} if $item_map->{$TicketObj->Id}{next};