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50 onload => "function () { hide(document.getElementById('Ticket-Create-details')) }" &>
52 current_toptab => "Ticket/Create.html",
54 actions => $actions &>
55 <& /Elements/ListActions, actions => \@results &>
56 <form action="<% RT->Config->Get('WebPath') %>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate">
57 <input type="hidden" class="hidden" name="id" value="new" />
58 % $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
59 % if ($gnupg_widget) {
60 <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
62 <div id="Ticket-Create-basics">
64 <&| /Widgets/TitleBox, title => $title &>
65 <table border="0" cellpadding="0" cellspacing="0">
66 <tr><td class="label"><&|/l&>Queue</&>:</td>
67 <td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &>
68 <input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" />
70 <td class="label"><&|/l&>Status</&>:
73 <& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0, SkipDeleted => 1 &>
79 <& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &>
81 % $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS );
85 <&|/l&>Requestors</&>:
87 <td class="value" colspan="5">
88 <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
95 <td class="value" colspan="3"><& /Elements/EmailInput, Name => 'Cc', Size => '40', Default => $ARGS{Cc} &></td>
96 <td class="comment" colspan="2"><i><font size="-2">
97 <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
104 <td class="value" colspan="3"><& /Elements/EmailInput, Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} &></td>
105 <td class="comment" colspan="2"><i><font size="-2">
106 <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
113 <td class="value" colspan="5">
114 <input name="Subject" size="60" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
115 % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
120 <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj &>
123 <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &>
125 % if (exists $session{'Attachments'}) {
127 <&|/l&>Attached file</&>:
130 <&|/l&>Check box to delete</&><br />
131 % foreach my $attach_name (keys %{$session{'Attachments'}}) {
132 <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
139 <&|/l&>Attach file</&>:
141 <td class="value" colspan="5">
142 <input type="file" name="Attach" />
143 <input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" />
147 % if ( $gnupg_widget ) {
148 <tr><td> </td><td colspan="5">
149 <& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
155 <&|/l&>Describe the issue below</&>:<br />
156 % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' );
157 % if (exists $ARGS{Content}) {
158 <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &>
160 <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &>
162 % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' );
169 <& /Elements/Submit, Label => loc("Create")&>
172 <div id="Ticket-Create-details">
173 <a name="details"></a>
174 <table width="100%" border="0">
176 <td width="50%" valign="top" class="boxcontainer">
177 <div class="ticket-info-basics">
178 <&| /Widgets/TitleBox, title => loc('The Basics'),
179 title_class=> 'inverse',
180 color => "#993333" &>
182 <tr><td class="label"><&|/l&>Priority</&>:</td>
183 <td><& /Elements/SelectPriority,
184 Name => "InitialPriority",
185 Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority,
187 <tr><td class="label"><&|/l&>Final Priority</&>:</td>
188 <td><& /Elements/SelectPriority,
189 Name => "FinalPriority",
190 Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority,
192 <tr><td class="label"><&|/l&>Time Estimated</&>:</td>
194 <& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', InUnits => $ARGS{'TimeEstimated-TimeUnits'} &>
197 <tr><td class="label"><&|/l&>Time Worked</&>:</td>
199 <& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', InUnits => $ARGS{'TimeWorked-TimeUnits'} &>
202 <td class="label"><&|/l&>Time Left</&>:</td>
204 <& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', InUnits => $ARGS{'TimeLeft-TimeUnits'} &>
209 <div class="ticket-info-dates">
210 <&|/Widgets/TitleBox, title => loc("Dates"),
211 title_class=> 'inverse',
212 color => "#663366" &>
215 <tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr>
216 <tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr>
224 <td valign="top" class="boxcontainer">
225 <div class="ticket-info-links">
226 <&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>
228 <em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em>
230 <tr><td class="label"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} || '' %>" /></td></tr>
231 <tr><td class="label"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} || '' %>" /></td></tr>
232 <tr><td class="label"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} || '' %>" /></td></tr>
233 <tr><td class="label"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} || '' %>" /></td></tr>
234 <tr><td class="label"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} || '' %>" /></td></tr>
235 <tr><td class="label"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} || '' %>" /></td></tr>
246 <& /Elements/Submit, Label => loc("Create") &>
251 $m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
252 my $Queue = $ARGS{Queue};
256 $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
257 $CloneTicketObj->Load($CloneTicket)
258 or Abort( loc("Ticket could not be loaded") );
261 Requestors => join( ',', $CloneTicketObj->RequestorAddresses ),
262 Cc => join( ',', $CloneTicketObj->CcAddresses ),
263 AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ),
264 InitialPriority => $CloneTicketObj->Priority,
267 $clone->{$_} = $CloneTicketObj->$_()
268 for qw/Owner Subject FinalPriority TimeEstimated TimeWorked
271 $clone->{$_} = $CloneTicketObj->$_->AsString
272 for grep { $CloneTicketObj->$_->Unix }
273 map { $_ . "Obj" } qw/Starts Started Due Resolved/;
275 my $members = $CloneTicketObj->Members;
276 my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
277 my $refers = $CloneTicketObj->RefersTo;
278 while ( my $refer = $refers->Next ) {
279 push @refers, $refer->LocalTarget;
281 $clone->{'new-RefersTo'} = join ' ', @refers;
283 my $refers_by = $CloneTicketObj->ReferredToBy;
284 while ( my $refer_by = $refers_by->Next ) {
285 push @refers_by, $refer_by->LocalBase;
287 $clone->{'RefersTo-new'} = join ' ', @refers_by;
288 if (0) { # Temporarily disabled
289 my $depends = $CloneTicketObj->DependsOn;
290 while ( my $depend = $depends->Next ) {
291 push @depends, $depend->LocalTarget;
293 $clone->{'new-DependsOn'} = join ' ', @depends;
295 my $depends_by = $CloneTicketObj->DependedOnBy;
296 while ( my $depend_by = $depends_by->Next ) {
297 push @depends_by, $depend_by->LocalBase;
299 $clone->{'DependsOn-new'} = join ' ', @depends_by;
301 while ( my $member = $members->Next ) {
302 push @members, $member->LocalBase;
304 $clone->{'MemberOf-new'} = join ' ', @members;
306 my $members_of = $CloneTicketObj->MemberOf;
307 while ( my $member_of = $members_of->Next ) {
308 push @members_of, $member_of->LocalTarget;
310 $clone->{'new-MemberOf'} = join ' ', @members_of;
314 my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
315 while ( my $cf = $cfs->Next ) {
317 my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
319 while ( my $cf_value = $cf_values->Next ) {
320 push @cf_values, $cf_value->Content;
322 $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
326 for ( keys %$clone ) {
327 $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
334 my $title = loc("Create a new ticket");
336 my $QueueObj = new RT::Queue($session{'CurrentUser'});
337 $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
339 $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
341 $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."));
343 my $CFs = $QueueObj->TicketCustomFields();
345 my $ValidCFs = $m->comp(
346 '/Elements/ValidateCustomFields',
347 CustomFields => $CFs,
351 # {{{ deal with deleting uploaded attachments
352 foreach my $key (keys %ARGS) {
353 if ($key =~ m/^DeleteAttach-(.+)$/) {
354 delete $session{'Attachments'}{$1};
356 $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
360 # {{{ store the uploaded attachment in session
361 if ($ARGS{'Attach'}) { # attachment?
362 my $attachment = MakeMIMEEntity(
363 AttachmentFieldName => 'Attach'
366 my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
367 $session{'Attachments'} = {
368 %{$session{'Attachments'} || {}},
369 $file_path => $attachment,
374 # delete temporary storage entry to make WebUI clean
375 unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
376 delete $session{'Attachments'};
379 my $checks_failure = 0;
381 my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
382 $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
383 self => $gnupg_widget,
384 QueueObj => $QueueObj,
388 if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) {
389 my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
390 self => $gnupg_widget,
391 Operation => 'Create',
392 QueueObj => $QueueObj,
394 $checks_failure = 1 unless $status;
397 # check email addresses for RT's
399 foreach my $field ( qw(Requestors Cc AdminCc) ) {
400 my $value = $ARGS{ $field };
401 next unless defined $value && length $value;
403 my @emails = Email::Address->parse( $value );
404 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
405 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) );
409 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
414 $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
415 checks_failure => $checks_failure, results => \@results );
417 if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
418 if ( $ValidCFs && !$checks_failure && !$skip_create ) {
419 $m->comp('Display.html', %ARGS);
420 $RT::Logger->crit("After display call; error is $@");
423 elsif ( !$ValidCFs ) {
425 while (my $CF = $CFs->Next) {
426 my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
427 push @results, $CF->Name . ': ' . $msg;
434 html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Show basics') . q[</a>],
437 html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Show details') . q[</a>],
444 $DependedOnBy => undef
446 $QuoteTransaction => undef
447 $CloneTicket => undef