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50 onload => "function () { hide(document.getElementById('Ticket-Create-details')) }" &>
52 current_toptab => "Ticket/Create.html",
54 actions => $actions &>
55 <& /Elements/ListActions, actions => \@results &>
56 <form action="<% RT->Config->Get('WebPath') %>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate">
57 <input type="hidden" class="hidden" name="id" value="new" />
58 % $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
59 % if ($gnupg_widget) {
60 <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
62 <div id="Ticket-Create-basics">
64 <&| /Widgets/TitleBox, title => $title &>
65 <table border="0" cellpadding="0" cellspacing="0">
66 <tr><td class="label"><&|/l&>Queue</&>:</td>
67 %#<td class="value"><& Elements/ShowQueue, QueueObj => $QueueObj &>
68 %#<input type="hidden" class="hidden" name="Queue" value="<% $QueueObj->Name %>" />
69 <td class="value"><& /Elements/SelectQueue,
71 Default => $QueueObj->Name,
73 OnChange => "document.getElementsByName('id')[0].value = ''; form.submit()" &>
75 <td class="label"><&|/l&>Status</&>:
78 <& /Elements/SelectStatus, Name => "Status", Default => $ARGS{Status}||'new', DefaultValue => 0, SkipDeleted => 1 &>
84 <& /Elements/SelectOwner, Name => "Owner", QueueObj => $QueueObj, Default => $ARGS{Owner}||$RT::Nobody->Id, DefaultValue => 0 &>
86 % $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS );
90 <&|/l&>Requestors</&>:
92 <td class="value" colspan="5">
93 <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
100 <td class="value" colspan="3"><& /Elements/EmailInput, Name => 'Cc', Size => '40', Default => $ARGS{Cc} &></td>
101 <td class="comment" colspan="2"><i><font size="-2">
102 <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
109 <td class="value" colspan="3"><& /Elements/EmailInput, Name => 'AdminCc', Size => '40', Default => $ARGS{AdminCc} &></td>
110 <td class="comment" colspan="2"><i><font size="-2">
111 <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&></font></i>
118 <td class="value" colspan="5">
119 <input name="Subject" size="60" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
120 % $m->callback( %ARGS, CallbackName => 'AfterSubject' );
125 <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj &>
128 <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj &>
130 % if (exists $session{'Attachments'}) {
132 <&|/l&>Attached file</&>:
135 <&|/l&>Check box to delete</&><br />
136 % foreach my $attach_name (keys %{$session{'Attachments'}}) {
137 <input type="checkbox" class="checkbox" name="DeleteAttach-<%$attach_name%>" value="1" /><%$attach_name%><br />
144 <&|/l&>Attach file</&>:
146 <td class="value" colspan="5">
147 <input type="file" name="Attach" />
148 <input type="submit" class="button" name="AddMoreAttach" value="<&|/l&>Add More Files</&>" />
152 % if ( $gnupg_widget ) {
153 <tr><td> </td><td colspan="5">
154 <& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
160 <&|/l&>Describe the issue below</&>:<br />
161 % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' );
162 % if (exists $ARGS{Content}) {
163 <& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &>
165 <& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &>
167 % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' );
174 <& /Elements/Submit, Label => loc("Create")&>
177 <div id="Ticket-Create-details">
178 <a name="details"></a>
179 <table width="100%" border="0">
181 <td width="50%" valign="top" class="boxcontainer">
182 <div class="ticket-info-basics">
183 <&| /Widgets/TitleBox, title => loc('The Basics'),
184 title_class=> 'inverse',
185 color => "#993333" &>
187 <tr><td class="label"><&|/l&>Priority</&>:</td>
188 <td><& /Elements/SelectPriority,
189 Name => "InitialPriority",
190 Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority,
192 <tr><td class="label"><&|/l&>Final Priority</&>:</td>
193 <td><& /Elements/SelectPriority,
194 Name => "FinalPriority",
195 Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority,
197 <tr><td class="label"><&|/l&>Time Estimated</&>:</td>
199 <& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', InUnits => $ARGS{'TimeEstimated-TimeUnits'} &>
202 <tr><td class="label"><&|/l&>Time Worked</&>:</td>
204 <& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', InUnits => $ARGS{'TimeWorked-TimeUnits'} &>
207 <td class="label"><&|/l&>Time Left</&>:</td>
209 <& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', InUnits => $ARGS{'TimeLeft-TimeUnits'} &>
214 <div class="ticket-info-dates">
215 <&|/Widgets/TitleBox, title => loc("Dates"),
216 title_class=> 'inverse',
217 color => "#663366" &>
220 <tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr>
221 <tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr>
229 <td valign="top" class="boxcontainer">
230 <div class="ticket-info-links">
231 <&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>
233 <em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em>
235 <tr><td class="label"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} || '' %>" /></td></tr>
236 <tr><td class="label"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} || '' %>" /></td></tr>
237 <tr><td class="label"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} || '' %>" /></td></tr>
238 <tr><td class="label"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} || '' %>" /></td></tr>
239 <tr><td class="label"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} || '' %>" /></td></tr>
240 <tr><td class="label"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} || '' %>" /></td></tr>
251 <& /Elements/Submit, Label => loc("Create") &>
256 $m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
257 my $Queue = $ARGS{Queue};
261 $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
262 $CloneTicketObj->Load($CloneTicket)
263 or Abort( loc("Ticket could not be loaded") );
266 Requestors => join( ',', $CloneTicketObj->RequestorAddresses ),
267 Cc => join( ',', $CloneTicketObj->CcAddresses ),
268 AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ),
269 InitialPriority => $CloneTicketObj->Priority,
272 $clone->{$_} = $CloneTicketObj->$_()
273 for qw/Owner Subject FinalPriority TimeEstimated TimeWorked
276 $clone->{$_} = $CloneTicketObj->$_->AsString
277 for grep { $CloneTicketObj->$_->Unix }
278 map { $_ . "Obj" } qw/Starts Started Due Resolved/;
280 my $members = $CloneTicketObj->Members;
281 my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
282 my $refers = $CloneTicketObj->RefersTo;
283 while ( my $refer = $refers->Next ) {
284 push @refers, $refer->LocalTarget;
286 $clone->{'new-RefersTo'} = join ' ', @refers;
288 my $refers_by = $CloneTicketObj->ReferredToBy;
289 while ( my $refer_by = $refers_by->Next ) {
290 push @refers_by, $refer_by->LocalBase;
292 $clone->{'RefersTo-new'} = join ' ', @refers_by;
293 if (0) { # Temporarily disabled
294 my $depends = $CloneTicketObj->DependsOn;
295 while ( my $depend = $depends->Next ) {
296 push @depends, $depend->LocalTarget;
298 $clone->{'new-DependsOn'} = join ' ', @depends;
300 my $depends_by = $CloneTicketObj->DependedOnBy;
301 while ( my $depend_by = $depends_by->Next ) {
302 push @depends_by, $depend_by->LocalBase;
304 $clone->{'DependsOn-new'} = join ' ', @depends_by;
306 while ( my $member = $members->Next ) {
307 push @members, $member->LocalBase;
309 $clone->{'MemberOf-new'} = join ' ', @members;
311 my $members_of = $CloneTicketObj->MemberOf;
312 while ( my $member_of = $members_of->Next ) {
313 push @members_of, $member_of->LocalTarget;
315 $clone->{'new-MemberOf'} = join ' ', @members_of;
319 my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
320 while ( my $cf = $cfs->Next ) {
322 my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
324 while ( my $cf_value = $cf_values->Next ) {
325 push @cf_values, $cf_value->Content;
327 $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
331 for ( keys %$clone ) {
332 $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
339 my $title = loc("Create a new ticket");
341 my $QueueObj = new RT::Queue($session{'CurrentUser'});
342 $QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
344 $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
346 $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."));
348 my $CFs = $QueueObj->TicketCustomFields();
350 my $ValidCFs = $m->comp(
351 '/Elements/ValidateCustomFields',
352 CustomFields => $CFs,
356 # {{{ deal with deleting uploaded attachments
357 foreach my $key (keys %ARGS) {
358 if ($key =~ m/^DeleteAttach-(.+)$/) {
359 delete $session{'Attachments'}{$1};
361 $session{'Attachments'} = { %{$session{'Attachments'} || {}} };
365 # {{{ store the uploaded attachment in session
366 if ($ARGS{'Attach'}) { # attachment?
367 my $attachment = MakeMIMEEntity(
368 AttachmentFieldName => 'Attach'
371 my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
372 $session{'Attachments'} = {
373 %{$session{'Attachments'} || {}},
374 $file_path => $attachment,
379 # delete temporary storage entry to make WebUI clean
380 unless (keys %{$session{'Attachments'}} and $ARGS{'id'} eq 'new') {
381 delete $session{'Attachments'};
384 my $checks_failure = 0;
386 my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
387 $m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
388 self => $gnupg_widget,
389 QueueObj => $QueueObj,
393 if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) {
394 my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
395 self => $gnupg_widget,
396 Operation => 'Create',
397 QueueObj => $QueueObj,
399 $checks_failure = 1 unless $status;
402 # check email addresses for RT's
404 foreach my $field ( qw(Requestors Cc AdminCc) ) {
405 my $value = $ARGS{ $field };
406 next unless defined $value && length $value;
408 my @emails = Email::Address->parse( $value );
409 foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
410 push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) );
414 $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
419 $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
420 checks_failure => $checks_failure, results => \@results );
422 if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
423 if ( $ValidCFs && !$checks_failure && !$skip_create ) {
424 $m->comp('Display.html', %ARGS);
425 $RT::Logger->crit("After display call; error is $@");
428 elsif ( !$ValidCFs ) {
430 while (my $CF = $CFs->Next) {
431 my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
432 push @results, $CF->Name . ': ' . $msg;
439 html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Show basics') . q[</a>],
442 html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Show details') . q[</a>],
449 $DependedOnBy => undef
451 $QuoteTransaction => undef
452 $CloneTicket => undef