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48 <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
50 % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
52 <& /Elements/ListActions, actions => \@results &>
54 <table width="100%" class="ticketsummary" >
56 <td valign="top" width="50%" class="boxcontainer">
57 <&| /Widgets/TitleBox, title => loc('The Basics'),
58 title_class=> 'inverse',
60 <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
61 <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
64 <td valign="top" width="50%" class="boxcontainer">
65 <&| /Widgets/TitleBox, title => loc("Dates"),
66 title_class=> 'inverse',
68 <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
76 %#!!pape: selfservice_find_attachments.patch {{
77 <& /Ticket/Elements/ShowHistory,
79 URIFile => "Display.html",
80 ShowHeaders => $ARGS{'ShowHeaders'},
81 DownloadableHeaders => 0,
82 AttachPath => "Attachment",
83 Attachments => $attachments,
84 UpdatePath => "Update.html"
86 %#!!pape: selfservice_find_attachments.patch }}
92 my ( $field, @results );
94 $m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
97 #If we get handed two ids, mason will make them an array. bleck.
98 # We want teh first one. Just because there's no other sensible way
100 my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
102 my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
104 # store the uploaded attachment in session
105 if ( $ARGS{'Attach'} ) { # attachment?
106 $session{'Attachments'} = {} unless defined $session{'Attachments'};
108 my $attachment = MakeMIMEEntity(
109 AttachmentFieldName => 'Attach'
112 my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
113 $session{'Attachments'} = {
114 %{ $session{'Attachments'} || {} },
115 $file_path => $attachment,
119 if ( defined ($id[0]) && $id[0] eq 'new' ) {
121 # {{{ Create a new ticket
123 my $Queue = new RT::Queue( $session{'CurrentUser'} );
124 unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
125 $m->comp( 'Error.html', Why => loc('Queue not found') );
129 unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
130 $m->comp( 'Error.html',
132 loc('You have no permission to create tickets in that queue.') );
137 ( $Ticket, @results ) =
138 CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );
140 unless ( $Ticket->id ) {
141 $m->comp( 'Error.html', Why => join( "\n", @results ));
147 # delete temporary storage entry to make WebUI clean
148 unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
149 delete $session{'Attachments'};
155 unless ( $Ticket->Load( $id[0] ) ) {
156 $m->comp( 'Error.html',
157 Why => loc( "Couldn't load ticket '[_1]'", $id ) );
165 $session{'Attachments'}
166 || ( defined $ARGS{'UpdateContent'}
167 && $ARGS{'UpdateContent'} ne ''
168 && $ARGS{'UpdateContent'} ne "-- \n"
169 . $session{'CurrentUser'}->UserObj->Signature )
172 $ARGS{UpdateAttachments} = $session{'Attachments'};
174 push @results, ProcessUpdateMessage(
178 delete $session{'Attachments'};
180 # delete temporary storage entry to make WebUI clean
181 unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
182 delete $session{'Attachments'};
185 my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
186 push (@results, @cfupdates);
191 if ( ( defined $ARGS{'Status'} )
193 and ( $ARGS{'Status'} ne $Ticket->Status ) )
195 ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
196 push @results, "$msg";
203 # This code does automatic redirection if any updates happen.
205 unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
206 $m->comp( 'Error.html',
207 Why => loc("No permission to display that ticket") );
208 # XXX: Why abort? then we loose footer //ruz
213 # We've done something, so we need to clear the decks to avoid
214 # resubmission on refresh.
215 # But we need to store Actions somewhere too, so we don't lose them.
216 my $key = Digest::MD5::md5_hex(rand(1024));
217 push @{ $session{"Actions"}->{$key} ||= [] }, @results;
219 RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key);
222 my $Transactions = $Ticket->Transactions;
225 $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
227 $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS);