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48 <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
50 % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
52 <& /Elements/ListActions, actions => \@results &>
53 <& /Ticket/Elements/ShowUpdateStatus, Ticket => $Ticket &>
55 <table width="100%" class="ticketsummary" >
57 <td valign="top" width="50%" class="boxcontainer">
58 <&| /Widgets/TitleBox, title => loc('The Basics'),
59 ($LinkBasicsTitle ? (title_href => $title_box_link) : ()),
60 title_class=> 'inverse',
62 <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
63 <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
66 <td valign="top" width="50%" class="boxcontainer">
67 <&| /Widgets/TitleBox, title => loc("Dates"),
68 title_class=> 'inverse',
70 <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
78 <& /Ticket/Elements/ShowHistory,
80 URIFile => "Display.html",
81 ShowHeaders => $ARGS{'ShowHeaders'},
82 DownloadableHeaders => 0,
83 AttachPath => "Attachment",
84 Attachments => $attachments,
85 UpdatePath => "Update.html"
92 my ( $field, @results );
94 $m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
97 #If we get handed two ids, mason will make them an array. bleck.
98 # We want teh first one. Just because there's no other sensible way
100 my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
102 my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
104 if ( defined ($id[0]) && $id[0] eq 'new' ) {
106 # {{{ Create a new ticket
108 my $Queue = RT::Queue->new( $session{'CurrentUser'} );
109 unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
110 $m->comp( 'Error.html', Why => loc('Queue not found') );
114 unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
115 $m->comp( 'Error.html',
117 loc('You have no permission to create tickets in that queue.') );
122 ( $Ticket, @results ) =
123 CreateTicket( Attachments => delete $session{'Attachments'}, %ARGS );
125 unless ( $Ticket->id ) {
126 $m->comp( 'Error.html', Why => join( "\n", @results ));
131 unless ( $Ticket->Load( $id[0] ) ) {
132 $m->comp( 'Error.html',
133 Why => loc( "Couldn't load ticket '[_1]'", $id ) );
141 $session{'Attachments'}
142 || ( defined $ARGS{'UpdateContent'}
143 && $ARGS{'UpdateContent'} ne ''
144 && $ARGS{'UpdateContent'} ne "-- \n"
145 . $session{'CurrentUser'}->UserObj->Signature )
148 $ARGS{UpdateAttachments} = $session{'Attachments'};
150 push @results, ProcessUpdateMessage(
154 delete $session{'Attachments'};
156 my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
157 push (@results, @cfupdates);
161 if ( ( defined $ARGS{'Status'} )
163 and ( $ARGS{'Status'} ne $Ticket->Status ) )
165 ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
166 push @results, "$msg";
172 # This code does automatic redirection if any updates happen.
174 unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
175 $m->comp( 'Error.html',
176 Why => loc("No permission to display that ticket") );
177 # XXX: Why abort? then we loose footer //ruz
181 if ( $ARGS{'MarkAsSeen'} ) {
182 $Ticket->SetAttribute(
183 Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo',
184 Content => $Ticket->LastUpdated,
186 push @results, loc('Marked all messages as seen');
189 # This code does automatic redirection if any updates happen.
190 MaybeRedirectForResults(
191 Actions => \@results,
192 Path => '/SelfService/Display.html',
193 Anchor => $ARGS{'Anchor'},
194 Arguments => { id => $Ticket->id },
197 my $Transactions = $Ticket->Transactions;
200 $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
202 my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket')
203 || $Ticket->CurrentUserHasRight('ReplyToTicket');
204 my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id;
205 $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link);