1 %# BEGIN BPS TAGGED BLOCK {{{
5 %# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
6 %# <sales@bestpractical.com>
8 %# (Except where explicitly superseded by other copyright notices)
13 %# This work is made available to you under the terms of Version 2 of
14 %# the GNU General Public License. A copy of that license should have
15 %# been provided with this software, but in any event can be snarfed
18 %# This work is distributed in the hope that it will be useful, but
19 %# WITHOUT ANY WARRANTY; without even the implied warranty of
20 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
21 %# General Public License for more details.
23 %# You should have received a copy of the GNU General Public License
24 %# along with this program; if not, write to the Free Software
25 %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
26 %# 02110-1301 or visit their web page on the internet at
27 %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
30 %# CONTRIBUTION SUBMISSION POLICY:
32 %# (The following paragraph is not intended to limit the rights granted
33 %# to you to modify and distribute this software under the terms of
34 %# the GNU General Public License and is only of importance to you if
35 %# you choose to contribute your changes and enhancements to the
36 %# community by submitting them to Best Practical Solutions, LLC.)
38 %# By intentionally submitting any modifications, corrections or
39 %# derivatives to this work, or any other work intended for use with
40 %# Request Tracker, to Best Practical Solutions, LLC, you confirm that
41 %# you are the copyright holder for those contributions and you grant
42 %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
43 %# royalty-free, perpetual, license to use, copy, create derivative
44 %# works based on those contributions, and sublicense and distribute
45 %# those contributions and any derivatives thereof.
47 %# END BPS TAGGED BLOCK }}}
48 <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
50 % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
52 <& /Elements/ListActions, actions => \@results &>
53 <& /Ticket/Elements/ShowUpdateStatus, Ticket => $Ticket &>
55 <table width="100%" class="ticket-summary" >
57 <td valign="top" width="50%" class="boxcontainer">
58 <&| /Widgets/TitleBox, title => loc('The Basics'),
59 class => 'ticket-info-basics',
60 ($LinkBasicsTitle ? (title_href => $title_box_link) : ()),
61 title_class=> 'inverse',
63 <& /Ticket/Elements/ShowBasics, Ticket => $Ticket, UngroupedCFs => 1 &>
66 <& /Elements/ShowCustomFieldCustomGroupings,
68 title_href => ($LinkBasicsTitle ? RT->Config->Get('WebPath')."/SelfService/Update.html" : "" ),
69 Groupings => [ grep {$_ !~ /^(Basics|Dates)$/} RT::CustomField->Groupings( "RT::Ticket" ) ],
72 <td valign="top" width="50%" class="boxcontainer">
73 <&| /Widgets/TitleBox, title => loc("Dates"),
74 class => 'ticket-info-dates',
75 title_class=> 'inverse',
77 <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
83 % $m->callback(CallbackName => 'BeforeShowHistory', ARGSRef=> \%ARGS, Ticket => $Ticket );
85 <& /Elements/ShowHistory,
87 ShowHeaders => $ARGS{'ShowHeaders'},
88 DownloadableHeaders => 0,
95 my ( $field, @results );
97 $m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
100 #If we get handed two ids, mason will make them an array. bleck.
101 # We want teh first one. Just because there's no other sensible way
103 my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
105 my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
107 if ( ($id[0]||'') eq 'new' ) {
109 my $Queue = RT::Queue->new( $session{'CurrentUser'} );
110 Abort( loc('Queue not found') ) unless $Queue->Load( $ARGS{'Queue'} );
112 Abort( loc('You have no permission to create tickets in that queue.') )
113 unless $Queue->CurrentUserHasRight('CreateTicket');
115 ( $Ticket, @results ) = CreateTicket( %ARGS );
117 Abort( join("\n", @results ) ) unless $Ticket->id;
121 $Ticket = LoadTicket($ARGS{'id'});
123 push @results, ProcessUpdateMessage(
128 my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
129 push (@results, @cfupdates);
132 if ( ( defined $ARGS{'Status'} )
134 and ( $ARGS{'Status'} ne $Ticket->Status ) )
136 my ($code, $msg) = $Ticket->SetStatus( $ARGS{'Status'} );
137 push @results, "$msg";
142 # This code does automatic redirection if any updates happen.
144 unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
145 Abort( loc("No permission to display that ticket") );
148 if ( $ARGS{'MarkAsSeen'} ) {
149 $Ticket->SetAttribute(
150 Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo',
151 Content => $Ticket->LastUpdated,
153 push @results, loc('Marked all messages as seen');
156 MaybeRedirectForResults(
157 Actions => \@results,
158 Path => '/SelfService/Display.html',
159 Anchor => $ARGS{'Anchor'},
160 Arguments => { 'id' => $Ticket->id },
163 my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket')
164 || $Ticket->CurrentUserHasRight('ReplyToTicket');
165 my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id;
166 $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link);