3 %# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
5 %# (Except where explictly superceded by other copyright notices)
7 %# Copyright this file (c) 2003 Harald Wagener <hwagener@hamburg.fcb.com>
9 %# This work is made available to you under the terms of Version 2 of
10 %# the GNU General Public License. A copy of that license should have
11 %# been provided with this software, but in any event can be snarfed
14 %# This work is distributed in the hope that it will be useful, but
15 %# WITHOUT ANY WARRANTY; without even the implied warranty of
16 %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
17 %# General Public License for more details.
19 %# Unless otherwise specified, all modifications, corrections or
20 %# extensions to this work which alter its source code become the
21 %# property of Best Practical Solutions, LLC when submitted for
22 %# inclusion in the work.
26 <& /Elements/Header, Title => loc('RT Statistics') &>
27 <& /RTx/Statistics/Elements/Tabs, Title => loc('RT Statistics') &>
29 <&|/l&><h2>Description</h2>
30 <p>These 6 options below enable you to display management data from the RT Database in table and graphical forms, enabling trends, bottlenecks, load problems etc to be identified.
31 Each contains a description of how the data is displayed and describes the options available to you.</p></&>
33 <li><strong><a href="CallsQueueDay/index.html">
34 <&|/l&>Tickets per day per Queue</&></a></strong><br />
35 <&|/l&>View the number of tickets created, resolved or deleted in a<br /> specific Queue, over the requested period of days</&>
37 <li><strong><a href="OpenStalled/index.html">
38 <&|/l&>Tickets status by Queue</&></a></strong><br>
39 <&|/l&>View numbers of new, open and stalled tickets in a selected Queue</&>
41 <li><strong><a href="CallsMultiQueue/index.html">
42 <&|/l&>Tickets per Day in Multiple Queues</&>
44 <&|/l&>View tickets created, resolved or deleted on in one or more Queues<br /> over a specified time period</&>
46 <li><strong><a href="DayOfWeek/index.html">
47 <&|/l&>Tickets per Day of Week (absolute)</&></a></strong><br>
48 <&|/l&>View trends showing when tickets are created, resolved or deleted</&>
50 <li><strong><a href="Resolution/index.html">
51 <&|/l&>Time to Resolve</&></a></strong><br>
52 <&|/l&>View how long tickets take to be resolved by Queue</&>
55 <li><strong><a href="TimeToResolve/index.html">
56 <&|/l&>Time to Resolve (scatter graph)</&></a></strong><br>
57 <&|/l&>View a detailed scatter graph of time to resolve tickets by Queue</&>