1 # BEGIN BPS TAGGED BLOCK {{{
5 # This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
6 # <sales@bestpractical.com>
8 # (Except where explicitly superseded by other copyright notices)
13 # This work is made available to you under the terms of Version 2 of
14 # the GNU General Public License. A copy of that license should have
15 # been provided with this software, but in any event can be snarfed
18 # This work is distributed in the hope that it will be useful, but
19 # WITHOUT ANY WARRANTY; without even the implied warranty of
20 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
21 # General Public License for more details.
23 # You should have received a copy of the GNU General Public License
24 # along with this program; if not, write to the Free Software
25 # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
26 # 02110-1301 or visit their web page on the internet at
27 # http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
30 # CONTRIBUTION SUBMISSION POLICY:
32 # (The following paragraph is not intended to limit the rights granted
33 # to you to modify and distribute this software under the terms of
34 # the GNU General Public License and is only of importance to you if
35 # you choose to contribute your changes and enhancements to the
36 # community by submitting them to Best Practical Solutions, LLC.)
38 # By intentionally submitting any modifications, corrections or
39 # derivatives to this work, or any other work intended for use with
40 # Request Tracker, to Best Practical Solutions, LLC, you confirm that
41 # you are the copyright holder for those contributions and you grant
42 # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
43 # royalty-free, perpetual, license to use, copy, create derivative
44 # works based on those contributions, and sublicense and distribute
45 # those contributions and any derivatives thereof.
47 # END BPS TAGGED BLOCK }}}
49 package RT::Reminders;
60 $self->CurrentUser(@_);
66 $self->{'_ticket'} = shift if (@_);
67 return ($self->{'_ticket'});
72 unless ($self->{'_ticketobj'}) {
73 $self->{'_ticketobj'} = RT::Ticket->new($self->CurrentUser);
74 $self->{'_ticketobj'}->Load($self->Ticket);
76 return $self->{'_ticketobj'};
81 Returns an RT::Tickets object containing reminders for this object's "Ticket"
87 my $col = RT::Tickets->new($self->CurrentUser);
89 my $query = 'Type = "reminder" AND RefersTo = "'.$self->Ticket.'"';
91 $col->FromSQL($query);
93 $col->OrderBy( FIELD => 'Due' );
100 Add a reminder for this ticket.
119 my $ticket = RT::Ticket->new($self->CurrentUser);
120 $ticket->Load($self->Ticket);
121 if ( !$ticket->id ) {
122 return ( 0, $self->loc( "Failed to load ticket [_1]", $self->Ticket ) );
125 if ( lc $ticket->Status eq 'deleted' ) {
126 return ( 0, $self->loc("Can't link to a deleted ticket") );
129 my $reminder = RT::Ticket->new($self->CurrentUser);
130 my ( $status, $msg ) = $reminder->Create(
131 Subject => $args{'Subject'},
132 Owner => $args{'Owner'},
134 RefersTo => $self->Ticket,
136 Queue => $self->TicketObj->Queue,
137 Status => $self->TicketObj->QueueObj->Lifecycle->ReminderStatusOnOpen,
139 $self->TicketObj->_NewTransaction(
140 Type => 'AddReminder',
141 Field => 'RT::Ticket',
142 NewValue => $reminder->id
144 return ( $status, $msg );
149 my $reminder = shift;
151 my ( $status, $msg ) =
152 $reminder->SetStatus( $reminder->QueueObj->Lifecycle->ReminderStatusOnOpen );
153 $self->TicketObj->_NewTransaction(
154 Type => 'OpenReminder',
155 Field => 'RT::Ticket',
156 NewValue => $reminder->id
158 return ( $status, $msg );
163 my $reminder = shift;
164 my ( $status, $msg ) =
165 $reminder->SetStatus( $reminder->QueueObj->Lifecycle->ReminderStatusOnResolve );
166 $self->TicketObj->_NewTransaction(
167 Type => 'ResolveReminder',
168 Field => 'RT::Ticket',
169 NewValue => $reminder->id
171 return ( $status, $msg );
174 RT::Base->_ImportOverlays();