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48 package RT::Reminders;
50 use base qw/RT::Base/;
52 our $REMINDER_QUEUE = 'General';
59 $self->CurrentUser(@_);
66 $self->{'_ticket'} = shift if (@_);
67 return ($self->{'_ticket'});
72 unless ($self->{'_ticketobj'}) {
73 $self->{'_ticketobj'} = RT::Ticket->new($self->CurrentUser);
74 $self->{'_ticketobj'}->Load($self->Ticket);
76 return $self->{'_ticketobj'};
82 Returns an RT::Tickets object containing reminders for this object's "Ticket"
88 my $col = RT::Tickets->new($self->CurrentUser);
90 my $query = 'Queue = "'. $self->TicketObj->QueueObj->Name .'" AND Type = "reminder"';
91 $query .= ' AND RefersTo = "'.$self->Ticket.'"';
93 $col->FromSQL($query);
100 Add a reminder for this ticket.
114 my %args = ( Subject => undef,
119 my $reminder = RT::Ticket->new($self->CurrentUser);
120 $reminder->Create( Subject => $args{'Subject'},
121 Owner => $args{'Owner'},
123 RefersTo => $self->Ticket,
125 Queue => $self->TicketObj->Queue,
128 $self->TicketObj->_NewTransaction(Type => 'AddReminder',
129 Field => 'RT::Ticket',
130 NewValue => $reminder->id);
138 my $reminder = shift;
140 $reminder->SetStatus('open');
141 $self->TicketObj->_NewTransaction(Type => 'OpenReminder',
142 Field => 'RT::Ticket',
143 NewValue => $reminder->id);
149 my $reminder = shift;
150 $reminder->SetStatus('resolved');
151 $self->TicketObj->_NewTransaction(Type => 'ResolveReminder',
152 Field => 'RT::Ticket',
153 NewValue => $reminder->id);
156 eval "require RT::Reminders_Vendor";
157 if ($@ && $@ !~ qr{^Can't locate RT/Reminders_Vendor.pm}) {
161 eval "require RT::Reminders_Local";
162 if ($@ && $@ !~ qr{^Can't locate RT/Reminders_Local.pm}) {