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49 package RT::Reminders;
60 $self->CurrentUser(@_);
66 $self->{'_ticket'} = shift if (@_);
67 return ($self->{'_ticket'});
72 unless ($self->{'_ticketobj'}) {
73 $self->{'_ticketobj'} = RT::Ticket->new($self->CurrentUser);
74 $self->{'_ticketobj'}->Load($self->Ticket);
76 return $self->{'_ticketobj'};
81 Returns an RT::Tickets object containing reminders for this object's "Ticket"
87 my $col = RT::Tickets->new($self->CurrentUser);
89 my $query = 'Type = "reminder" AND RefersTo = "'.$self->Ticket.'"';
91 $col->FromSQL($query);
93 $col->OrderByCols( { FIELD => 'Due' }, { FIELD => 'id' } );
100 Add a reminder for this ticket.
119 my $ticket = RT::Ticket->new($self->CurrentUser);
120 $ticket->Load($self->Ticket);
121 if ( !$ticket->id ) {
122 return ( 0, $self->loc( "Failed to load ticket [_1]", $self->Ticket ) );
125 if ( lc $ticket->Status eq 'deleted' ) {
126 return ( 0, $self->loc("Can't link to a deleted ticket") );
129 return ( 0, $self->loc('Permission Denied') )
130 unless $self->CurrentUser->HasRight(
131 Right => 'CreateTicket',
132 Object => $self->TicketObj->QueueObj,
134 && $self->CurrentUser->HasRight(
135 Right => 'ModifyTicket',
136 Object => $self->TicketObj,
139 my $reminder = RT::Ticket->new($self->CurrentUser);
140 # the 2nd return value is txn id, which is useless here
141 my ( $status, undef, $msg ) = $reminder->Create(
142 Subject => $args{'Subject'},
143 Owner => $args{'Owner'},
145 RefersTo => $self->Ticket,
147 Queue => $self->TicketObj->Queue,
148 Status => $self->TicketObj->QueueObj->LifecycleObj->ReminderStatusOnOpen,
150 $self->TicketObj->_NewTransaction(
151 Type => 'AddReminder',
152 Field => 'RT::Ticket',
153 NewValue => $reminder->id
155 return ( $status, $msg );
160 my $reminder = shift;
162 my ( $status, $msg ) =
163 $reminder->SetStatus( $reminder->LifecycleObj->ReminderStatusOnOpen );
164 $self->TicketObj->_NewTransaction(
165 Type => 'OpenReminder',
166 Field => 'RT::Ticket',
167 NewValue => $reminder->id
169 return ( $status, $msg );
174 my $reminder = shift;
175 my ( $status, $msg ) =
176 $reminder->SetStatus( $reminder->LifecycleObj->ReminderStatusOnResolve );
177 $self->TicketObj->_NewTransaction(
178 Type => 'ResolveReminder',
179 Field => 'RT::Ticket',
180 NewValue => $reminder->id
182 return ( $status, $msg );
185 RT::Base->_ImportOverlays();