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49 package RT::Reminders;
51 use base qw/RT::Base/;
53 our $REMINDER_QUEUE = 'General';
60 $self->CurrentUser(@_);
67 $self->{'_ticket'} = shift if (@_);
68 return ($self->{'_ticket'});
73 unless ($self->{'_ticketobj'}) {
74 $self->{'_ticketobj'} = RT::Ticket->new($self->CurrentUser);
75 $self->{'_ticketobj'}->Load($self->Ticket);
77 return $self->{'_ticketobj'};
83 Returns an RT::Tickets object containing reminders for this object's "Ticket"
89 my $col = RT::Tickets->new($self->CurrentUser);
91 my $query = 'Type = "reminder" AND RefersTo = "'.$self->Ticket.'"';
93 $col->FromSQL($query);
95 $col->OrderBy( FIELD => 'Due' );
102 Add a reminder for this ticket.
116 my %args = ( Subject => undef,
121 my $reminder = RT::Ticket->new($self->CurrentUser);
122 $reminder->Create( Subject => $args{'Subject'},
123 Owner => $args{'Owner'},
125 RefersTo => $self->Ticket,
127 Queue => $self->TicketObj->Queue,
130 $self->TicketObj->_NewTransaction(Type => 'AddReminder',
131 Field => 'RT::Ticket',
132 NewValue => $reminder->id);
140 my $reminder = shift;
142 $reminder->SetStatus('open');
143 $self->TicketObj->_NewTransaction(Type => 'OpenReminder',
144 Field => 'RT::Ticket',
145 NewValue => $reminder->id);
151 my $reminder = shift;
152 $reminder->SetStatus('resolved');
153 $self->TicketObj->_NewTransaction(Type => 'ResolveReminder',
154 Field => 'RT::Ticket',
155 NewValue => $reminder->id);
158 eval "require RT::Reminders_Vendor";
159 if ($@ && $@ !~ qr{^Can't locate RT/Reminders_Vendor.pm}) {
163 eval "require RT::Reminders_Local";
164 if ($@ && $@ !~ qr{^Can't locate RT/Reminders_Local.pm}) {