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51 RT::Record - Base class for RT record objects
75 our $_TABLE_ATTR = { };
78 my $base = 'DBIx::SearchBuilder::Record::Cachable';
79 if ( $RT::Config && $RT::Config->Get('DontCacheSearchBuilderRecords') ) {
80 $base = 'DBIx::SearchBuilder::Record';
82 eval "require $base" or die $@;
83 our @ISA = 'RT::Base';
90 $self->_BuildTableAttributes unless ($_TABLE_ATTR->{ref($self)});
91 $self->CurrentUser(@_);
100 The primary keys for RT classes is 'id'
104 sub _PrimaryKeys { return ['id'] }
110 Delete this record object from the database.
116 my ($rv) = $self->SUPER::Delete;
118 return ($rv, $self->loc("Object deleted"));
121 return(0, $self->loc("Object could not be deleted"))
127 Returns a string which is this object's type. The type is the class,
128 without the "RT::" prefix.
135 if (ref($self) =~ /^.*::(\w+)$/) {
136 return $self->loc($1);
138 return $self->loc(ref($self));
144 Return this object's attributes as an RT::Attributes object
151 unless ($self->{'attributes'}) {
152 $self->{'attributes'} = RT::Attributes->new($self->CurrentUser);
153 $self->{'attributes'}->LimitToObject($self);
155 return ($self->{'attributes'});
160 =head2 AddAttribute { Name, Description, Content }
162 Adds a new attribute for this object.
168 my %args = ( Name => undef,
169 Description => undef,
173 my $attr = RT::Attribute->new( $self->CurrentUser );
174 my ( $id, $msg ) = $attr->Create(
176 Name => $args{'Name'},
177 Description => $args{'Description'},
178 Content => $args{'Content'} );
181 # XXX TODO: Why won't RedoSearch work here?
182 $self->Attributes->_DoSearch;
188 =head2 SetAttribute { Name, Description, Content }
190 Like AddAttribute, but replaces all existing attributes with the same Name.
196 my %args = ( Name => undef,
197 Description => undef,
201 my @AttributeObjs = $self->Attributes->Named( $args{'Name'} )
202 or return $self->AddAttribute( %args );
204 my $AttributeObj = pop( @AttributeObjs );
205 $_->Delete foreach @AttributeObjs;
207 $AttributeObj->SetDescription( $args{'Description'} );
208 $AttributeObj->SetContent( $args{'Content'} );
210 $self->Attributes->RedoSearch;
214 =head2 DeleteAttribute NAME
216 Deletes all attributes with the matching name for this object.
220 sub DeleteAttribute {
223 return $self->Attributes->DeleteEntry( Name => $name );
226 =head2 FirstAttribute NAME
228 Returns the first attribute with the matching name for this object (as an
229 L<RT::Attribute> object), or C<undef> if no such attributes exist.
231 Note that if there is more than one attribute with the matching name on the
232 object, the choice of which one to return is basically arbitrary. This may be
233 made well-defined in the future.
240 return ($self->Attributes->Named( $name ))[0];
245 sub _Handle { return $RT::Handle }
251 =head2 Create PARAMHASH
253 Takes a PARAMHASH of Column -> Value pairs.
254 If any Column has a Validate$PARAMNAME subroutine defined and the
255 value provided doesn't pass validation, this routine returns
258 If this object's table has any of the following atetributes defined as
259 'Auto', this routine will automatically fill in their values.
266 foreach my $key ( keys %attribs ) {
267 my $method = "Validate$key";
268 unless ( $self->$method( $attribs{$key} ) ) {
270 return ( 0, $self->loc('Invalid value for [_1]', $key) );
277 my $now = RT::Date->new( $self->CurrentUser );
278 $now->Set( Format => 'unix', Value => time );
279 $attribs{'Created'} = $now->ISO() if ( $self->_Accessible( 'Created', 'auto' ) && !$attribs{'Created'});
281 if ($self->_Accessible( 'Creator', 'auto' ) && !$attribs{'Creator'}) {
282 $attribs{'Creator'} = $self->CurrentUser->id || '0';
284 $attribs{'LastUpdated'} = $now->ISO()
285 if ( $self->_Accessible( 'LastUpdated', 'auto' ) && !$attribs{'LastUpdated'});
287 $attribs{'LastUpdatedBy'} = $self->CurrentUser->id || '0'
288 if ( $self->_Accessible( 'LastUpdatedBy', 'auto' ) && !$attribs{'LastUpdatedBy'});
290 my $id = $self->SUPER::Create(%attribs);
291 if ( UNIVERSAL::isa( $id, 'Class::ReturnValue' ) ) {
295 $self->loc( "Internal Error: [_1]", $id->{error_message} ) );
302 # If the object was created in the database,
303 # load it up now, so we're sure we get what the database
304 # has. Arguably, this should not be necessary, but there
305 # isn't much we can do about it.
309 return ( $id, $self->loc('Object could not be created') );
317 if (UNIVERSAL::isa('errno',$id)) {
321 $self->Load($id) if ($id);
326 return ( $id, $self->loc('Object created') );
340 Override DBIx::SearchBuilder::LoadByCols to do case-insensitive loads if the
348 # We don't want to hang onto this
349 delete $self->{'attributes'};
351 return $self->SUPER::LoadByCols( @_ ) unless $self->_Handle->CaseSensitive;
353 # If this database is case sensitive we need to uncase objects for
356 foreach my $key ( keys %hash ) {
358 # If we've been passed an empty value, we can't do the lookup.
359 # We don't need to explicitly downcase integers or an id.
360 if ( $key ne 'id' && defined $hash{ $key } && $hash{ $key } !~ /^\d+$/ ) {
361 my ($op, $val, $func);
362 ($key, $op, $val, $func) =
363 $self->_Handle->_MakeClauseCaseInsensitive( $key, '=', delete $hash{ $key } );
364 $hash{$key}->{operator} = $op;
365 $hash{$key}->{value} = $val;
366 $hash{$key}->{function} = $func;
369 return $self->SUPER::LoadByCols( %hash );
376 # There is room for optimizations in most of those subs:
382 my $obj = new RT::Date( $self->CurrentUser );
384 $obj->Set( Format => 'sql', Value => $self->LastUpdated );
394 my $obj = new RT::Date( $self->CurrentUser );
396 $obj->Set( Format => 'sql', Value => $self->Created );
405 # TODO: This should be deprecated
409 return ( $self->CreatedObj->AgeAsString() );
414 # {{{ LastUpdatedAsString
416 # TODO this should be deprecated
418 sub LastUpdatedAsString {
420 if ( $self->LastUpdated ) {
421 return ( $self->LastUpdatedObj->AsString() );
431 # {{{ CreatedAsString
433 # TODO This should be deprecated
435 sub CreatedAsString {
437 return ( $self->CreatedObj->AsString() );
442 # {{{ LongSinceUpdateAsString
444 # TODO This should be deprecated
446 sub LongSinceUpdateAsString {
448 if ( $self->LastUpdated ) {
450 return ( $self->LastUpdatedObj->AgeAsString() );
474 #if the user is trying to modify the record
475 # TODO: document _why_ this code is here
477 if ( ( !defined( $args{'Field'} ) ) || ( !defined( $args{'Value'} ) ) ) {
481 my $old_val = $self->__Value($args{'Field'});
482 $self->_SetLastUpdated();
483 my $ret = $self->SUPER::_Set(
484 Field => $args{'Field'},
485 Value => $args{'Value'},
486 IsSQL => $args{'IsSQL'}
488 my ($status, $msg) = $ret->as_array();
490 # @values has two values, a status code and a message.
492 # $ret is a Class::ReturnValue object. as such, in a boolean context, it's a bool
493 # we want to change the standard "success" message
497 "[_1] changed from [_2] to [_3]",
498 $self->loc( $args{'Field'} ),
499 ( $old_val ? "'$old_val'" : $self->loc("(no value)") ),
500 '"' . $self->__Value( $args{'Field'}) . '"'
504 $msg = $self->CurrentUser->loc_fuzzy($msg);
506 return wantarray ? ($status, $msg) : $ret;
512 # {{{ sub _SetLastUpdated
514 =head2 _SetLastUpdated
516 This routine updates the LastUpdated and LastUpdatedBy columns of the row in question
517 It takes no options. Arguably, this is a bug
521 sub _SetLastUpdated {
524 my $now = new RT::Date( $self->CurrentUser );
527 if ( $self->_Accessible( 'LastUpdated', 'auto' ) ) {
528 my ( $msg, $val ) = $self->__Set(
529 Field => 'LastUpdated',
533 if ( $self->_Accessible( 'LastUpdatedBy', 'auto' ) ) {
534 my ( $msg, $val ) = $self->__Set(
535 Field => 'LastUpdatedBy',
536 Value => $self->CurrentUser->id
547 Returns an RT::User object with the RT account of the creator of this row
553 unless ( exists $self->{'CreatorObj'} ) {
555 $self->{'CreatorObj'} = RT::User->new( $self->CurrentUser );
556 $self->{'CreatorObj'}->Load( $self->Creator );
558 return ( $self->{'CreatorObj'} );
563 # {{{ sub LastUpdatedByObj
565 =head2 LastUpdatedByObj
567 Returns an RT::User object of the last user to touch this object
571 sub LastUpdatedByObj {
573 unless ( exists $self->{LastUpdatedByObj} ) {
574 $self->{'LastUpdatedByObj'} = RT::User->new( $self->CurrentUser );
575 $self->{'LastUpdatedByObj'}->Load( $self->LastUpdatedBy );
577 return $self->{'LastUpdatedByObj'};
586 Returns this record's URI
592 my $uri = RT::URI::fsck_com_rt->new($self->CurrentUser);
593 return($uri->URIForObject($self));
598 =head2 ValidateName NAME
600 Validate the name of the record we're creating. Mostly, just make sure it's not a numeric ID, which is invalid for Name
607 if ($value && $value=~ /^\d+$/) {
616 =head2 SQLType attribute
618 return the SQL type for the attribute 'attribute' as stored in _ClassAccessible
626 return ($self->_Accessible($field, 'type'));
634 my %args = ( decode_utf8 => 1, @_ );
637 $RT::Logger->error("__Value called with undef field");
640 my $value = $self->SUPER::__Value( $field );
641 if( $args{'decode_utf8'} ) {
642 return Encode::decode_utf8( $value ) unless Encode::is_utf8( $value );
644 return Encode::encode_utf8( $value ) if Encode::is_utf8( $value );
649 # Set up defaults for DBIx::SearchBuilder::Record::Cachable
654 'cache_for_sec' => 30,
660 sub _BuildTableAttributes {
662 my $class = ref($self) || $self;
665 if ( UNIVERSAL::can( $self, '_CoreAccessible' ) ) {
666 $attributes = $self->_CoreAccessible();
667 } elsif ( UNIVERSAL::can( $self, '_ClassAccessible' ) ) {
668 $attributes = $self->_ClassAccessible();
672 foreach my $column (%$attributes) {
673 foreach my $attr ( %{ $attributes->{$column} } ) {
674 $_TABLE_ATTR->{$class}->{$column}->{$attr} = $attributes->{$column}->{$attr};
677 foreach my $method ( qw(_OverlayAccessible _VendorAccessible _LocalAccessible) ) {
678 next unless UNIVERSAL::can( $self, $method );
679 $attributes = $self->$method();
681 foreach my $column (%$attributes) {
682 foreach my $attr ( %{ $attributes->{$column} } ) {
683 $_TABLE_ATTR->{$class}->{$column}->{$attr} = $attributes->{$column}->{$attr};
690 =head2 _ClassAccessible
692 Overrides the "core" _ClassAccessible using $_TABLE_ATTR. Behaves identical to the version in
693 DBIx::SearchBuilder::Record
697 sub _ClassAccessible {
699 return $_TABLE_ATTR->{ref($self) || $self};
702 =head2 _Accessible COLUMN ATTRIBUTE
704 returns the value of ATTRIBUTE for COLUMN
712 my $attribute = lc(shift);
713 return 0 unless defined ($_TABLE_ATTR->{ref($self)}->{$column});
714 return $_TABLE_ATTR->{ref($self)}->{$column}->{$attribute} || 0;
718 =head2 _EncodeLOB BODY MIME_TYPE
720 Takes a potentially large attachment. Returns (ContentEncoding, EncodedBody) based on system configuration and selected database
727 my $MIMEType = shift || '';
729 my $ContentEncoding = 'none';
731 #get the max attachment length from RT
732 my $MaxSize = RT->Config->Get('MaxAttachmentSize');
734 #if the current attachment contains nulls and the
735 #database doesn't support embedded nulls
737 if ( RT->Config->Get('AlwaysUseBase64') or
738 ( !$RT::Handle->BinarySafeBLOBs ) && ( $Body =~ /\x00/ ) ) {
740 # set a flag telling us to mimencode the attachment
741 $ContentEncoding = 'base64';
743 #cut the max attchment size by 25% (for mime-encoding overhead.
744 $RT::Logger->debug("Max size is $MaxSize");
745 $MaxSize = $MaxSize * 3 / 4;
746 # Some databases (postgres) can't handle non-utf8 data
747 } elsif ( !$RT::Handle->BinarySafeBLOBs
748 && $MIMEType !~ /text\/plain/gi
749 && !Encode::is_utf8( $Body, 1 ) ) {
750 $ContentEncoding = 'quoted-printable';
753 #if the attachment is larger than the maximum size
754 if ( ($MaxSize) and ( $MaxSize < length($Body) ) ) {
756 # if we're supposed to truncate large attachments
757 if (RT->Config->Get('TruncateLongAttachments')) {
759 # truncate the attachment to that length.
760 $Body = substr( $Body, 0, $MaxSize );
764 # elsif we're supposed to drop large attachments on the floor,
765 elsif (RT->Config->Get('DropLongAttachments')) {
767 # drop the attachment on the floor
768 $RT::Logger->info( "$self: Dropped an attachment of size "
770 $RT::Logger->info( "It started: " . substr( $Body, 0, 60 ) );
771 return ("none", "Large attachment dropped" );
775 # if we need to mimencode the attachment
776 if ( $ContentEncoding eq 'base64' ) {
778 # base64 encode the attachment
779 Encode::_utf8_off($Body);
780 $Body = MIME::Base64::encode_base64($Body);
782 } elsif ($ContentEncoding eq 'quoted-printable') {
783 Encode::_utf8_off($Body);
784 $Body = MIME::QuotedPrint::encode($Body);
788 return ($ContentEncoding, $Body);
794 my $ContentType = shift || '';
795 my $ContentEncoding = shift || 'none';
798 if ( $ContentEncoding eq 'base64' ) {
799 $Content = MIME::Base64::decode_base64($Content);
801 elsif ( $ContentEncoding eq 'quoted-printable' ) {
802 $Content = MIME::QuotedPrint::decode($Content);
804 elsif ( $ContentEncoding && $ContentEncoding ne 'none' ) {
805 return ( $self->loc( "Unknown ContentEncoding [_1]", $ContentEncoding ) );
808 if ( RT::I18N::IsTextualContentType($ContentType) ) {
809 $Content = Encode::decode_utf8($Content) unless Encode::is_utf8($Content);
814 # A helper table for links mapping to make it easier
815 # to build and parse links between tickets
817 use vars '%LINKDIRMAP';
820 MemberOf => { Base => 'MemberOf',
821 Target => 'HasMember', },
822 RefersTo => { Base => 'RefersTo',
823 Target => 'ReferredToBy', },
824 DependsOn => { Base => 'DependsOn',
825 Target => 'DependedOnBy', },
826 MergedInto => { Base => 'MergedInto',
827 Target => 'MergedInto', },
831 =head2 Update ARGSHASH
833 Updates fields on an object for you using the proper Set methods,
834 skipping unchanged values.
836 ARGSRef => a hashref of attributes => value for the update
837 AttributesRef => an arrayref of keys in ARGSRef that should be updated
838 AttributePrefix => a prefix that should be added to the attributes in AttributesRef
839 when looking up values in ARGSRef
840 Bare attributes are tried before prefixed attributes
842 Returns a list of localized results of the update
851 AttributesRef => undef,
852 AttributePrefix => undef,
856 my $attributes = $args{'AttributesRef'};
857 my $ARGSRef = $args{'ARGSRef'};
860 foreach my $attribute (@$attributes) {
862 if ( defined $ARGSRef->{$attribute} ) {
863 $value = $ARGSRef->{$attribute};
866 defined( $args{'AttributePrefix'} )
868 $ARGSRef->{ $args{'AttributePrefix'} . "-" . $attribute }
871 $value = $ARGSRef->{ $args{'AttributePrefix'} . "-" . $attribute };
878 $value =~ s/\r\n/\n/gs;
881 # If Queue is 'General', we want to resolve the queue name for
884 # This is in an eval block because $object might not exist.
885 # and might not have a Name method. But "can" won't find autoloaded
886 # items. If it fails, we don't care
888 no warnings "uninitialized";
891 my $object = $attribute . "Obj";
892 my $name = $self->$object->Name;
893 next if $name eq $value || $name eq ($value || 0);
895 next if $value eq $self->$attribute();
896 next if ($value || 0) eq $self->$attribute();
899 my $method = "Set$attribute";
900 my ( $code, $msg ) = $self->$method($value);
901 my ($prefix) = ref($self) =~ /RT(?:.*)::(\w+)/;
903 # Default to $id, but use name if we can get it.
904 my $label = $self->id;
905 $label = $self->Name if (UNIVERSAL::can($self,'Name'));
906 # this requires model names to be loc'ed.
916 push @results, $self->loc( $prefix ) . " $label: ". $msg;
920 "[_1] could not be set to [_2].", # loc
921 "That is already the current value", # loc
922 "No value sent to _Set!\n", # loc
923 "Illegal value for [_1]", # loc
924 "The new value has been set.", # loc
925 "No column specified", # loc
926 "Immutable field", # loc
927 "Nonexistant field?", # loc
928 "Invalid data", # loc
929 "Couldn't find row", # loc
930 "Missing a primary key?: [_1]", # loc
931 "Found Object", # loc
940 # {{{ Routines dealing with Links
942 # {{{ Link Collections
948 This returns an RT::Links object which references all the tickets
949 which are 'MembersOf' this ticket
955 return ( $self->_Links( 'Target', 'MemberOf' ) );
964 This returns an RT::Links object which references all the tickets that this
965 ticket is a 'MemberOf'
971 return ( $self->_Links( 'Base', 'MemberOf' ) );
980 This returns an RT::Links object which shows all references for which this ticket is a base
986 return ( $self->_Links( 'Base', 'RefersTo' ) );
995 This returns an L<RT::Links> object which shows all references for which this ticket is a target
1001 return ( $self->_Links( 'Target', 'RefersTo' ) );
1010 This returns an RT::Links object which references all the tickets that depend on this one
1016 return ( $self->_Links( 'Target', 'DependsOn' ) );
1023 =head2 HasUnresolvedDependencies
1025 Takes a paramhash of Type (default to '__any'). Returns the number of
1026 unresolved dependencies, if $self->UnresolvedDependencies returns an
1027 object with one or more members of that type. Returns false
1032 sub HasUnresolvedDependencies {
1039 my $deps = $self->UnresolvedDependencies;
1042 $deps->Limit( FIELD => 'Type',
1044 VALUE => $args{Type});
1050 if ($deps->Count > 0) {
1051 return $deps->Count;
1059 # {{{ UnresolvedDependencies
1061 =head2 UnresolvedDependencies
1063 Returns an RT::Tickets object of tickets which this ticket depends on
1064 and which have a status of new, open or stalled. (That list comes from
1065 RT::Queue->ActiveStatusArray
1070 sub UnresolvedDependencies {
1072 my $deps = RT::Tickets->new($self->CurrentUser);
1074 my @live_statuses = RT::Queue->ActiveStatusArray();
1075 foreach my $status (@live_statuses) {
1076 $deps->LimitStatus(VALUE => $status);
1078 $deps->LimitDependedOnBy($self->Id);
1086 # {{{ AllDependedOnBy
1088 =head2 AllDependedOnBy
1090 Returns an array of RT::Ticket objects which (directly or indirectly)
1091 depends on this ticket; takes an optional 'Type' argument in the param
1092 hash, which will limit returned tickets to that type, as well as cause
1093 tickets with that type to serve as 'leaf' nodes that stops the recursive
1098 sub AllDependedOnBy {
1100 return $self->_AllLinkedTickets( LinkType => 'DependsOn',
1101 Direction => 'Target', @_ );
1106 Returns an array of RT::Ticket objects which this ticket (directly or
1107 indirectly) depends on; takes an optional 'Type' argument in the param
1108 hash, which will limit returned tickets to that type, as well as cause
1109 tickets with that type to serve as 'leaf' nodes that stops the
1110 recursive dependency search.
1116 return $self->_AllLinkedTickets( LinkType => 'DependsOn',
1117 Direction => 'Base', @_ );
1120 sub _AllLinkedTickets {
1132 my $dep = $self->_Links( $args{Direction}, $args{LinkType});
1133 while (my $link = $dep->Next()) {
1134 my $uri = $args{Direction} eq 'Target' ? $link->BaseURI : $link->TargetURI;
1135 next unless ($uri->IsLocal());
1136 my $obj = $args{Direction} eq 'Target' ? $link->BaseObj : $link->TargetObj;
1137 next if $args{_found}{$obj->Id};
1140 $args{_found}{$obj->Id} = $obj;
1141 $obj->_AllLinkedTickets( %args, _top => 0 );
1143 elsif ($obj->Type eq $args{Type}) {
1144 $args{_found}{$obj->Id} = $obj;
1147 $obj->_AllLinkedTickets( %args, _top => 0 );
1152 return map { $args{_found}{$_} } sort keys %{$args{_found}};
1165 This returns an RT::Links object which references all the tickets that this ticket depends on
1171 return ( $self->_Links( 'Base', 'DependsOn' ) );
1180 This returns an RT::Links object which references all the customers that this object is a member of.
1185 my( $self, %opt ) = @_;
1186 my $Debug = $opt{'Debug'};
1188 unless ( $self->{'Customers'} ) {
1190 $self->{'Customers'} = $self->MemberOf->Clone;
1192 $self->{'Customers'}->Limit(
1194 OPERATOR => 'STARTSWITH',
1195 VALUE => 'freeside://freeside/cust_main/',
1199 warn "->Customers method called on $self; returning ".
1200 ref($self->{'Customers'}). ' object'
1203 return $self->{'Customers'};
1210 =head2 Links DIRECTION [TYPE]
1212 Return links (L<RT::Links>) to/from this object.
1214 DIRECTION is either 'Base' or 'Target'.
1216 TYPE is a type of links to return, it can be omitted to get
1226 #TODO: Field isn't the right thing here. but I ahave no idea what mnemonic ---
1229 my $type = shift || "";
1231 unless ( $self->{"$field$type"} ) {
1232 $self->{"$field$type"} = new RT::Links( $self->CurrentUser );
1233 # at least to myself
1234 $self->{"$field$type"}->Limit( FIELD => $field,
1235 VALUE => $self->URI,
1236 ENTRYAGGREGATOR => 'OR' );
1237 $self->{"$field$type"}->Limit( FIELD => 'Type',
1241 return ( $self->{"$field$type"} );
1248 # {{{ sub FormatType
1252 Takes a Type and returns a string that is more human readable.
1258 my %args = ( Type => '',
1261 $args{Type} =~ s/([A-Z])/" " . lc $1/ge;
1262 $args{Type} =~ s/^\s+//;
1269 # {{{ sub FormatLink
1273 Takes either a Target or a Base and returns a string of human friendly text.
1279 my %args = ( Object => undef,
1283 my $text = "URI " . $args{FallBack};
1284 if ($args{Object} && $args{Object}->isa("RT::Ticket")) {
1285 $text = "Ticket " . $args{Object}->id;
1296 Takes a paramhash of Type and one of Base or Target. Adds that link to this object.
1298 Returns C<link id>, C<message> and C<exist> flag.
1305 my %args = ( Target => '',
1312 # Remote_link is the URI of the object that is not this ticket
1316 if ( $args{'Base'} and $args{'Target'} ) {
1317 $RT::Logger->debug( "$self tried to create a link. both base and target were specified" );
1318 return ( 0, $self->loc("Can't specifiy both base and target") );
1320 elsif ( $args{'Base'} ) {
1321 $args{'Target'} = $self->URI();
1322 $remote_link = $args{'Base'};
1323 $direction = 'Target';
1325 elsif ( $args{'Target'} ) {
1326 $args{'Base'} = $self->URI();
1327 $remote_link = $args{'Target'};
1328 $direction = 'Base';
1331 return ( 0, $self->loc('Either base or target must be specified') );
1334 # {{{ Check if the link already exists - we don't want duplicates
1336 my $old_link = RT::Link->new( $self->CurrentUser );
1337 $old_link->LoadByParams( Base => $args{'Base'},
1338 Type => $args{'Type'},
1339 Target => $args{'Target'} );
1340 if ( $old_link->Id ) {
1341 $RT::Logger->debug("$self Somebody tried to duplicate a link");
1342 return ( $old_link->id, $self->loc("Link already exists"), 1 );
1348 # Storing the link in the DB.
1349 my $link = RT::Link->new( $self->CurrentUser );
1350 my ($linkid, $linkmsg) = $link->Create( Target => $args{Target},
1351 Base => $args{Base},
1352 Type => $args{Type} );
1355 $RT::Logger->error("Link could not be created: ".$linkmsg);
1356 return ( 0, $self->loc("Link could not be created") );
1359 my $basetext = $self->FormatLink(Object => $link->BaseObj,
1360 FallBack => $args{Base});
1361 my $targettext = $self->FormatLink(Object => $link->TargetObj,
1362 FallBack => $args{Target});
1363 my $typetext = $self->FormatType(Type => $args{Type});
1365 "$basetext $typetext $targettext.";
1366 return ( $linkid, $TransString ) ;
1371 # {{{ sub _DeleteLink
1375 Delete a link. takes a paramhash of Base, Target and Type.
1376 Either Base or Target must be null. The null value will
1377 be replaced with this ticket\'s id
1390 #we want one of base and target. we don't care which
1391 #but we only want _one_
1396 if ( $args{'Base'} and $args{'Target'} ) {
1397 $RT::Logger->debug("$self ->_DeleteLink. got both Base and Target");
1398 return ( 0, $self->loc("Can't specifiy both base and target") );
1400 elsif ( $args{'Base'} ) {
1401 $args{'Target'} = $self->URI();
1402 $remote_link = $args{'Base'};
1403 $direction = 'Target';
1405 elsif ( $args{'Target'} ) {
1406 $args{'Base'} = $self->URI();
1407 $remote_link = $args{'Target'};
1411 $RT::Logger->error("Base or Target must be specified");
1412 return ( 0, $self->loc('Either base or target must be specified') );
1415 my $link = new RT::Link( $self->CurrentUser );
1416 $RT::Logger->debug( "Trying to load link: " . $args{'Base'} . " " . $args{'Type'} . " " . $args{'Target'} );
1419 $link->LoadByParams( Base=> $args{'Base'}, Type=> $args{'Type'}, Target=> $args{'Target'} );
1423 my $basetext = $self->FormatLink(Object => $link->BaseObj,
1424 FallBack => $args{Base});
1425 my $targettext = $self->FormatLink(Object => $link->TargetObj,
1426 FallBack => $args{Target});
1427 my $typetext = $self->FormatType(Type => $args{Type});
1428 my $linkid = $link->id;
1430 my $TransString = "$basetext no longer $typetext $targettext.";
1431 return ( 1, $TransString);
1434 #if it's not a link we can find
1436 $RT::Logger->debug("Couldn't find that link");
1437 return ( 0, $self->loc("Link not found") );
1445 # {{{ Routines dealing with transactions
1447 # {{{ sub _NewTransaction
1449 =head2 _NewTransaction PARAMHASH
1451 Private function to create a new RT::Transaction object for this ticket update
1455 sub _NewTransaction {
1462 OldReference => undef,
1463 NewReference => undef,
1464 ReferenceType => undef,
1468 ActivateScrips => 1,
1474 my $old_ref = $args{'OldReference'};
1475 my $new_ref = $args{'NewReference'};
1476 my $ref_type = $args{'ReferenceType'};
1477 if ($old_ref or $new_ref) {
1478 $ref_type ||= ref($old_ref) || ref($new_ref);
1480 $RT::Logger->error("Reference type not specified for transaction");
1483 $old_ref = $old_ref->Id if ref($old_ref);
1484 $new_ref = $new_ref->Id if ref($new_ref);
1487 require RT::Transaction;
1488 my $trans = new RT::Transaction( $self->CurrentUser );
1489 my ( $transaction, $msg ) = $trans->Create(
1490 ObjectId => $self->Id,
1491 ObjectType => ref($self),
1492 TimeTaken => $args{'TimeTaken'},
1493 Type => $args{'Type'},
1494 Data => $args{'Data'},
1495 Field => $args{'Field'},
1496 NewValue => $args{'NewValue'},
1497 OldValue => $args{'OldValue'},
1498 NewReference => $new_ref,
1499 OldReference => $old_ref,
1500 ReferenceType => $ref_type,
1501 MIMEObj => $args{'MIMEObj'},
1502 ActivateScrips => $args{'ActivateScrips'},
1503 CommitScrips => $args{'CommitScrips'},
1504 CustomFields => $args{'CustomFields'},
1507 # Rationalize the object since we may have done things to it during the caching.
1508 $self->Load($self->Id);
1510 $RT::Logger->warning($msg) unless $transaction;
1512 $self->_SetLastUpdated;
1514 if ( defined $args{'TimeTaken'} and $self->can('_UpdateTimeTaken')) {
1515 $self->_UpdateTimeTaken( $args{'TimeTaken'} );
1517 if ( RT->Config->Get('UseTransactionBatch') and $transaction ) {
1518 push @{$self->{_TransactionBatch}}, $trans if $args{'CommitScrips'};
1520 return ( $transaction, $msg, $trans );
1525 # {{{ sub Transactions
1529 Returns an RT::Transactions object of all transactions on this record object
1536 use RT::Transactions;
1537 my $transactions = RT::Transactions->new( $self->CurrentUser );
1539 #If the user has no rights, return an empty object
1540 $transactions->Limit(
1541 FIELD => 'ObjectId',
1544 $transactions->Limit(
1545 FIELD => 'ObjectType',
1546 VALUE => ref($self),
1549 return ($transactions);
1555 # {{{ Routines dealing with custom fields
1559 my $cfs = RT::CustomFields->new( $self->CurrentUser );
1561 $cfs->SetContextObject( $self );
1562 # XXX handle multiple types properly
1563 $cfs->LimitToLookupType( $self->CustomFieldLookupType );
1564 $cfs->LimitToGlobalOrObjectId(
1565 $self->_LookupId( $self->CustomFieldLookupType )
1567 $cfs->ApplySortOrder;
1572 # TODO: This _only_ works for RT::Class classes. it doesn't work, for example, for RT::FM classes.
1577 my @classes = ($lookup =~ /RT::(\w+)-/g);
1580 foreach my $class (reverse @classes) {
1581 my $method = "${class}Obj";
1582 $object = $object->$method;
1589 =head2 CustomFieldLookupType
1591 Returns the path RT uses to figure out which custom fields apply to this object.
1595 sub CustomFieldLookupType {
1600 # {{{ AddCustomFieldValue
1602 =head2 AddCustomFieldValue { Field => FIELD, Value => VALUE }
1604 VALUE should be a string. FIELD can be any identifier of a CustomField
1605 supported by L</LoadCustomFieldByIdentifier> method.
1607 Adds VALUE as a value of CustomField FIELD. If this is a single-value custom field,
1608 deletes the old value.
1609 If VALUE is not a valid value for the custom field, returns
1610 (0, 'Error message' ) otherwise, returns ($id, 'Success Message') where
1611 $id is ID of created L<ObjectCustomFieldValue> object.
1615 sub AddCustomFieldValue {
1617 $self->_AddCustomFieldValue(@_);
1620 sub _AddCustomFieldValue {
1625 LargeContent => undef,
1626 ContentType => undef,
1627 RecordTransaction => 1,
1631 my $cf = $self->LoadCustomFieldByIdentifier($args{'Field'});
1632 unless ( $cf->Id ) {
1633 return ( 0, $self->loc( "Custom field [_1] not found", $args{'Field'} ) );
1636 my $OCFs = $self->CustomFields;
1637 $OCFs->Limit( FIELD => 'id', VALUE => $cf->Id );
1638 unless ( $OCFs->Count ) {
1642 "Custom field [_1] does not apply to this object",
1648 # empty string is not correct value of any CF, so undef it
1649 foreach ( qw(Value LargeContent) ) {
1650 $args{ $_ } = undef if defined $args{ $_ } && !length $args{ $_ };
1653 unless ( $cf->ValidateValue( $args{'Value'} ) ) {
1654 return ( 0, $self->loc("Invalid value for custom field") );
1657 # If the custom field only accepts a certain # of values, delete the existing
1658 # value and record a "changed from foo to bar" transaction
1659 unless ( $cf->UnlimitedValues ) {
1661 # Load up a ObjectCustomFieldValues object for this custom field and this ticket
1662 my $values = $cf->ValuesForObject($self);
1664 # We need to whack any old values here. In most cases, the custom field should
1665 # only have one value to delete. In the pathalogical case, this custom field
1666 # used to be a multiple and we have many values to whack....
1667 my $cf_values = $values->Count;
1669 if ( $cf_values > $cf->MaxValues ) {
1670 my $i = 0; #We want to delete all but the max we can currently have , so we can then
1671 # execute the same code to "change" the value from old to new
1672 while ( my $value = $values->Next ) {
1674 if ( $i < $cf_values ) {
1675 my ( $val, $msg ) = $cf->DeleteValueForObject(
1677 Content => $value->Content
1682 my ( $TransactionId, $Msg, $TransactionObj ) =
1683 $self->_NewTransaction(
1684 Type => 'CustomField',
1686 OldReference => $value,
1690 $values->RedoSearch if $i; # redo search if have deleted at least one value
1693 my ( $old_value, $old_content );
1694 if ( $old_value = $values->First ) {
1695 $old_content = $old_value->Content;
1696 $old_content = undef if defined $old_content && !length $old_content;
1698 my $is_the_same = 1;
1699 if ( defined $args{'Value'} ) {
1700 $is_the_same = 0 unless defined $old_content
1701 && lc $old_content eq lc $args{'Value'};
1703 $is_the_same = 0 if defined $old_content;
1705 if ( $is_the_same ) {
1706 my $old_content = $old_value->LargeContent;
1707 if ( defined $args{'LargeContent'} ) {
1708 $is_the_same = 0 unless defined $old_content
1709 && $old_content eq $args{'LargeContent'};
1711 $is_the_same = 0 if defined $old_content;
1715 return $old_value->id if $is_the_same;
1718 my ( $new_value_id, $value_msg ) = $cf->AddValueForObject(
1720 Content => $args{'Value'},
1721 LargeContent => $args{'LargeContent'},
1722 ContentType => $args{'ContentType'},
1725 unless ( $new_value_id ) {
1726 return ( 0, $self->loc( "Could not add new custom field value: [_1]", $value_msg ) );
1729 my $new_value = RT::ObjectCustomFieldValue->new( $self->CurrentUser );
1730 $new_value->Load( $new_value_id );
1732 # now that adding the new value was successful, delete the old one
1734 my ( $val, $msg ) = $old_value->Delete();
1735 return ( 0, $msg ) unless $val;
1738 if ( $args{'RecordTransaction'} ) {
1739 my ( $TransactionId, $Msg, $TransactionObj ) =
1740 $self->_NewTransaction(
1741 Type => 'CustomField',
1743 OldReference => $old_value,
1744 NewReference => $new_value,
1748 my $new_content = $new_value->Content;
1750 # For date, we need to display them in "human" format in result message
1751 if ($cf->Type eq 'Date') {
1752 my $DateObj = new RT::Date( $self->CurrentUser );
1755 Value => $new_content,
1757 $new_content = $DateObj->AsString;
1759 if ( defined $old_content && length $old_content ) {
1762 Value => $old_content,
1764 $old_content = $DateObj->AsString;
1768 unless ( defined $old_content && length $old_content ) {
1769 return ( $new_value_id, $self->loc( "[_1] [_2] added", $cf->Name, $new_content ));
1771 elsif ( !defined $new_content || !length $new_content ) {
1772 return ( $new_value_id,
1773 $self->loc( "[_1] [_2] deleted", $cf->Name, $old_content ) );
1776 return ( $new_value_id, $self->loc( "[_1] [_2] changed to [_3]", $cf->Name, $old_content, $new_content));
1781 # otherwise, just add a new value and record "new value added"
1783 my ($new_value_id, $msg) = $cf->AddValueForObject(
1785 Content => $args{'Value'},
1786 LargeContent => $args{'LargeContent'},
1787 ContentType => $args{'ContentType'},
1790 unless ( $new_value_id ) {
1791 return ( 0, $self->loc( "Could not add new custom field value: [_1]", $msg ) );
1793 if ( $args{'RecordTransaction'} ) {
1794 my ( $tid, $msg ) = $self->_NewTransaction(
1795 Type => 'CustomField',
1797 NewReference => $new_value_id,
1798 ReferenceType => 'RT::ObjectCustomFieldValue',
1801 return ( 0, $self->loc( "Couldn't create a transaction: [_1]", $msg ) );
1804 return ( $new_value_id, $self->loc( "[_1] added as a value for [_2]", $args{'Value'}, $cf->Name ) );
1810 # {{{ DeleteCustomFieldValue
1812 =head2 DeleteCustomFieldValue { Field => FIELD, Value => VALUE }
1814 Deletes VALUE as a value of CustomField FIELD.
1816 VALUE can be a string, a CustomFieldValue or a ObjectCustomFieldValue.
1818 If VALUE is not a valid value for the custom field, returns
1819 (0, 'Error message' ) otherwise, returns (1, 'Success Message')
1823 sub DeleteCustomFieldValue {
1832 my $cf = $self->LoadCustomFieldByIdentifier($args{'Field'});
1833 unless ( $cf->Id ) {
1834 return ( 0, $self->loc( "Custom field [_1] not found", $args{'Field'} ) );
1837 my ( $val, $msg ) = $cf->DeleteValueForObject(
1839 Id => $args{'ValueId'},
1840 Content => $args{'Value'},
1846 my ( $TransactionId, $Msg, $TransactionObj ) = $self->_NewTransaction(
1847 Type => 'CustomField',
1849 OldReference => $val,
1850 ReferenceType => 'RT::ObjectCustomFieldValue',
1852 unless ($TransactionId) {
1853 return ( 0, $self->loc( "Couldn't create a transaction: [_1]", $Msg ) );
1856 my $old_value = $TransactionObj->OldValue;
1857 # For date, we need to display them in "human" format in result message
1858 if ( $cf->Type eq 'Date' ) {
1859 my $DateObj = new RT::Date( $self->CurrentUser );
1862 Value => $old_value,
1864 $old_value = $DateObj->AsString;
1869 "[_1] is no longer a value for custom field [_2]",
1870 $old_value, $cf->Name
1877 # {{{ FirstCustomFieldValue
1879 =head2 FirstCustomFieldValue FIELD
1881 Return the content of the first value of CustomField FIELD for this ticket
1882 Takes a field id or name
1886 sub FirstCustomFieldValue {
1890 my $values = $self->CustomFieldValues( $field );
1891 return undef unless my $first = $values->First;
1892 return $first->Content;
1895 =head2 CustomFieldValuesAsString FIELD
1897 Return the content of the CustomField FIELD for this ticket.
1898 If this is a multi-value custom field, values will be joined with newlines.
1900 Takes a field id or name as the first argument
1902 Takes an optional Separator => "," second and third argument
1903 if you want to join the values using something other than a newline
1907 sub CustomFieldValuesAsString {
1911 my $separator = $args{Separator} || "\n";
1913 my $values = $self->CustomFieldValues( $field );
1914 return join ($separator, grep { defined $_ }
1915 map { $_->Content } @{$values->ItemsArrayRef});
1919 # {{{ CustomFieldValues
1921 =head2 CustomFieldValues FIELD
1923 Return a ObjectCustomFieldValues object of all values of the CustomField whose
1924 id or Name is FIELD for this record.
1926 Returns an RT::ObjectCustomFieldValues object
1930 sub CustomFieldValues {
1935 my $cf = $self->LoadCustomFieldByIdentifier( $field );
1937 # we were asked to search on a custom field we couldn't find
1938 unless ( $cf->id ) {
1939 $RT::Logger->warning("Couldn't load custom field by '$field' identifier");
1940 return RT::ObjectCustomFieldValues->new( $self->CurrentUser );
1942 return ( $cf->ValuesForObject($self) );
1945 # we're not limiting to a specific custom field;
1946 my $ocfs = RT::ObjectCustomFieldValues->new( $self->CurrentUser );
1947 $ocfs->LimitToObject( $self );
1951 =head2 LoadCustomFieldByIdentifier IDENTIFER
1953 Find the custom field has id or name IDENTIFIER for this object.
1955 If no valid field is found, returns an empty RT::CustomField object.
1959 sub LoadCustomFieldByIdentifier {
1964 if ( UNIVERSAL::isa( $field, "RT::CustomField" ) ) {
1965 $cf = RT::CustomField->new($self->CurrentUser);
1966 $cf->SetContextObject( $self );
1967 $cf->LoadById( $field->id );
1969 elsif ($field =~ /^\d+$/) {
1970 $cf = RT::CustomField->new($self->CurrentUser);
1971 $cf->SetContextObject( $self );
1972 $cf->LoadById($field);
1975 my $cfs = $self->CustomFields($self->CurrentUser);
1976 $cfs->SetContextObject( $self );
1977 $cfs->Limit(FIELD => 'Name', VALUE => $field, CASESENSITIVE => 0);
1978 $cf = $cfs->First || RT::CustomField->new($self->CurrentUser);
1983 sub ACLEquivalenceObjects { }
1985 sub BasicColumns { }
1988 return RT->Config->Get('WebPath'). "/index.html?q=";
1991 RT::Base->_ImportOverlays();