1 # BEGIN BPS TAGGED BLOCK {{{
5 # This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
6 # <sales@bestpractical.com>
8 # (Except where explicitly superseded by other copyright notices)
13 # This work is made available to you under the terms of Version 2 of
14 # the GNU General Public License. A copy of that license should have
15 # been provided with this software, but in any event can be snarfed
18 # This work is distributed in the hope that it will be useful, but
19 # WITHOUT ANY WARRANTY; without even the implied warranty of
20 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
21 # General Public License for more details.
23 # You should have received a copy of the GNU General Public License
24 # along with this program; if not, write to the Free Software
25 # Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
26 # 02110-1301 or visit their web page on the internet at
27 # http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
30 # CONTRIBUTION SUBMISSION POLICY:
32 # (The following paragraph is not intended to limit the rights granted
33 # to you to modify and distribute this software under the terms of
34 # the GNU General Public License and is only of importance to you if
35 # you choose to contribute your changes and enhancements to the
36 # community by submitting them to Best Practical Solutions, LLC.)
38 # By intentionally submitting any modifications, corrections or
39 # derivatives to this work, or any other work intended for use with
40 # Request Tracker, to Best Practical Solutions, LLC, you confirm that
41 # you are the copyright holder for those contributions and you grant
42 # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
43 # royalty-free, perpetual, license to use, copy, create derivative
44 # works based on those contributions, and sublicense and distribute
45 # those contributions and any derivatives thereof.
47 # END BPS TAGGED BLOCK }}}
52 package RT::Lifecycle::Ticket;
54 use base qw(RT::Lifecycle);
58 Returns L<RT::Queues> collection with queues that use this lifecycle.
65 my $queues = RT::Queues->new( RT->SystemUser );
66 $queues->Limit( FIELD => 'Lifecycle', VALUE => $self->Name );
72 Returns the status that should be used when tickets
79 return $self->DefaultStatus('on_merge');
82 =head3 ReminderStatusOnOpen
84 Returns the status that should be used when reminders are opened.
88 sub ReminderStatusOnOpen {
90 return $self->DefaultStatus('reminder_on_open') || 'open';
93 =head3 ReminderStatusOnResolve
95 Returns the status that should be used when reminders are resolved.
99 sub ReminderStatusOnResolve {
101 return $self->DefaultStatus('reminder_on_resolve') || 'resolved';
104 =head2 RegisterRights
106 Ticket lifecycle rights are registered (and thus grantable) at the queue
114 my %rights = $self->RightsDescription( 'ticket' );
118 while ( my ($right, $description) = each %rights ) {
119 next if RT::ACE->CanonicalizeRightName( $right );
121 RT::Queue->AddRight( Status => $right => $description );