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51 RT::Action::ExtractSubjectTag
55 ExtractSubjectTag is a ScripAction which allows ticket bonding between
56 two RT instances or between RT and other Ticket systems like Siebel
59 By default this ScripAction is set up to run on every transaction on
62 One can configure this ScripActions behaviour by changing the
63 global C<$ExtractSubjectTagMatch> in C<RT_Config.pm>.
65 If a transaction's subject matches this regexp, we append the match
66 tag to the ticket's current subject. This helps ensure that
67 further communication on the ticket will include the remote
70 If you modify this code, be careful not to remove the code where it
71 ensures that it only examines remote systems' tags.
75 As an example, Siebel will set their subject tag to something
80 To record this tag in the local ticket's subject, we need to change
81 ExtractSubjectTagMatch to something like:
83 Set($ExtractSubjectTagMatch, qr/\[[^\]]+[#:][0-9-]+\]/);
87 package RT::Action::ExtractSubjectTag;
88 use base 'RT::Action';
103 my $Transaction = $self->TransactionObj;
104 my $FirstAttachment = $Transaction->Attachments->First;
105 return 1 unless $FirstAttachment;
107 my $TransactionSubject = $FirstAttachment->Subject;
108 return 1 unless $TransactionSubject;
110 my $Ticket = $self->TicketObj;
112 my $TicketSubject = $self->TicketObj->Subject;
113 my $origTicketSubject = $TicketSubject;
115 my $match = RT->Config->Get('ExtractSubjectTagMatch');
116 my $nomatch = RT->Config->Get('ExtractSubjectTagNoMatch');
117 TAGLIST: while ( $TransactionSubject =~ /($match)/g ) {
119 next if $tag =~ /$nomatch/;
120 foreach my $subject_tag ( RT->System->SubjectTag ) {
121 if ($tag =~ /\[\Q$subject_tag\E\s+\#(\d+)\s*\]/) {
125 $TicketSubject .= " $tag" unless ( $TicketSubject =~ /\Q$tag\E/ );
128 $self->TicketObj->SetSubject($TicketSubject)
129 if ( $TicketSubject ne $origTicketSubject );
134 RT::Base->_ImportOverlays();