3 # Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
5 # (Except where explictly superceded by other copyright notices)
7 # This work is made available to you under the terms of Version 2 of
8 # the GNU General Public License. A copy of that license should have
9 # been provided with this software, but in any event can be snarfed
12 # This work is distributed in the hope that it will be useful, but
13 # WITHOUT ANY WARRANTY; without even the implied warranty of
14 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
15 # General Public License for more details.
17 # Unless otherwise specified, all modifications, corrections or
18 # extensions to this work which alter its source code become the
19 # property of Best Practical Solutions, LLC when submitted for
20 # inclusion in the work.
24 # This Action will open the BASE if a dependent is resolved.
26 package RT::Action::AutoOpen;
27 require RT::Action::Generic;
31 @ISA=qw(RT::Action::Generic);
33 #Do what we need to do and send it out.
35 #What does this type of Action does
49 # if the ticket is already open or the ticket is new and the message is more mail from the
50 # requestor, don't reopen it.
52 if ( ( $self->TicketObj->Status eq 'open' )
53 || ( ( $self->TicketObj->Status eq 'new' )
54 && $self->TransactionObj->IsInbound )
67 my $oldstatus = $self->TicketObj->Status();
68 $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
69 $self->TicketObj->_NewTransaction(
72 OldValue => $oldstatus,
74 Data => 'Ticket auto-opened on incoming correspondence'
81 eval "require RT::Action::AutoOpen_Vendor";
82 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
83 eval "require RT::Action::AutoOpen_Local";
84 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});