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49 # This Action will open the BASE if a dependent is resolved.
50 package RT::Action::AutoOpen;
55 use base qw(RT::Action);
59 Opens a ticket unless it's allready open, but only unless transaction
60 L<RT::Transaction/IsInbound is inbound>.
62 Doesn't open a ticket if message's head has field C<RT-Control> with
63 C<no-autoopen> substring.
70 # if the ticket is already open or the ticket is new and the message is more mail from the
71 # requestor, don't reopen it.
73 my $status = $self->TicketObj->Status;
74 return undef if $status eq 'open';
75 return undef if $status eq 'new' && $self->TransactionObj->IsInbound;
77 if ( my $msg = $self->TransactionObj->Message->First ) {
78 return undef if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
87 my $oldstatus = $self->TicketObj->Status;
88 $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
89 $self->TicketObj->_NewTransaction(
92 OldValue => $oldstatus,
94 Data => 'Ticket auto-opened on incoming correspondence'
100 RT::Base->_ImportOverlays();