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48 # This Action will open the BASE if a dependent is resolved.
50 package RT::Action::AutoOpen;
51 require RT::Action::Generic;
55 @ISA=qw(RT::Action::Generic);
57 #Do what we need to do and send it out.
59 #What does this type of Action does
73 # if the ticket is already open or the ticket is new and the message is more mail from the
74 # requestor, don't reopen it.
76 my $status = $self->TicketObj->Status;
77 return undef if $status eq 'open';
78 return undef if $status eq 'new' && $self->TransactionObj->IsInbound;
80 if ( my $msg = $self->TransactionObj->Message->First ) {
81 return undef if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
90 my $oldstatus = $self->TicketObj->Status();
91 $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
92 $self->TicketObj->_NewTransaction(
95 OldValue => $oldstatus,
97 Data => 'Ticket auto-opened on incoming correspondence'
104 eval "require RT::Action::AutoOpen_Vendor";
105 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
106 eval "require RT::Action::AutoOpen_Local";
107 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});