1 # BEGIN BPS TAGGED BLOCK {{{
5 # This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
6 # <jesse@bestpractical.com>
8 # (Except where explicitly superseded by other copyright notices)
13 # This work is made available to you under the terms of Version 2 of
14 # the GNU General Public License. A copy of that license should have
15 # been provided with this software, but in any event can be snarfed
18 # This work is distributed in the hope that it will be useful, but
19 # WITHOUT ANY WARRANTY; without even the implied warranty of
20 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
21 # General Public License for more details.
23 # You should have received a copy of the GNU General Public License
24 # along with this program; if not, write to the Free Software
25 # Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
28 # CONTRIBUTION SUBMISSION POLICY:
30 # (The following paragraph is not intended to limit the rights granted
31 # to you to modify and distribute this software under the terms of
32 # the GNU General Public License and is only of importance to you if
33 # you choose to contribute your changes and enhancements to the
34 # community by submitting them to Best Practical Solutions, LLC.)
36 # By intentionally submitting any modifications, corrections or
37 # derivatives to this work, or any other work intended for use with
38 # Request Tracker, to Best Practical Solutions, LLC, you confirm that
39 # you are the copyright holder for those contributions and you grant
40 # Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
41 # royalty-free, perpetual, license to use, copy, create derivative
42 # works based on those contributions, and sublicense and distribute
43 # those contributions and any derivatives thereof.
45 # END BPS TAGGED BLOCK }}}
46 # This Action will open the BASE if a dependent is resolved.
48 package RT::Action::AutoOpen;
49 require RT::Action::Generic;
53 @ISA=qw(RT::Action::Generic);
55 #Do what we need to do and send it out.
57 #What does this type of Action does
71 # if the ticket is already open or the ticket is new and the message is more mail from the
72 # requestor, don't reopen it.
74 if ( ( $self->TicketObj->Status eq 'open' )
75 || ( ( $self->TicketObj->Status eq 'new' )
76 && $self->TransactionObj->IsInbound )
77 || ( defined $self->TransactionObj->Message->First
78 && $self->TransactionObj->Message->First->GetHeader('RT-Control') =~ /\bno-autoopen\b/i )
91 my $oldstatus = $self->TicketObj->Status();
92 $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
93 $self->TicketObj->_NewTransaction(
96 OldValue => $oldstatus,
98 Data => 'Ticket auto-opened on incoming correspondence'
105 eval "require RT::Action::AutoOpen_Vendor";
106 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
107 eval "require RT::Action::AutoOpen_Local";
108 die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});