8 Name => 'Autoreply in HTML', # loc
9 Description => 'HTML Autoresponse template', # loc
10 Content => q[Subject: AutoReply: {$Ticket->Subject}
11 Content-Type: text/html
15 <p>This message has been automatically generated in response to the
16 creation of a trouble ticket regarding <b>{$Ticket->Subject()}</b>,
17 a summary of which appears below.</p>
19 <p>There is no need to reply to this message right now. Your ticket has been
20 assigned an ID of <b>{$Ticket->SubjectTag}</b>.</p>
22 <p>Please include the string <b>{$Ticket->SubjectTag}</b>
23 in the subject line of all future correspondence about this issue. To do so,
24 you may reply to this message.</p>
27 {$Ticket->QueueObj->CorrespondAddress()}</p>
30 {$Transaction->Content(Type => 'text/html')}
34 Name => 'Transaction in HTML', # loc
35 Description => 'HTML transaction template', # loc
36 Content => 'RT-Attach-Message: yes
37 Content-Type: text/html
39 <b>{$Transaction->CreatedAsString}: Request <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{$Ticket->id}</a> was acted upon by {$Transaction->CreatorObj->Name}.</b>
42 <tr><td align="right"><b>Transaction:</b></td><td>{$Transaction->Description}</td></tr>
43 <tr><td align="right"><b>Queue:</b></td><td>{$Ticket->QueueObj->Name}</td></tr>
44 <tr><td align="right"><b>Subject:</b></td><td>{$Transaction->Subject || $Ticket->Subject || "(No subject given)"} </td></tr>
45 <tr><td align="right"><b>Owner:</b></td><td>{$Ticket->OwnerObj->Name}</td></tr>
46 <tr><td align="right"><b>Requestors:</b></td><td>{$Ticket->RequestorAddresses}</td></tr>
47 <tr><td align="right"><b>Status:</b></td><td>{$Ticket->Status}</td></tr>
48 <tr><td align="right"><b>Ticket URL:</b></td><td><a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a></td></tr>
52 {$Transaction->Content( Type => "text/html")}
56 Name => 'Admin Correspondence in HTML', # loc
57 Description => 'HTML admin correspondence template', # loc
58 Content => 'RT-Attach-Message: yes
59 Content-Type: text/html
61 Ticket URL: <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
64 {$Transaction->Content(Type => "text/html");}
68 Name => 'Correspondence in HTML', # loc
69 Description => 'HTML correspondence template', # loc
70 Content => 'RT-Attach-Message: yes
71 Content-Type: text/html
73 {$Transaction->Content( Type => "text/html")}
77 Name => 'Admin Comment in HTML', # loc
78 Description => 'HTML admin comment template', # loc
80 'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
81 RT-Attach-Message: yes
82 Content-Type: text/html
84 <p>This is a comment about <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">ticket {$Ticket->id}</a>. It is not sent to the Requestor(s):</p>
86 {$Transaction->Content(Type => "text/html")}
90 Name => 'Status Change in HTML', # loc
91 Description => 'HTML Ticket status changed', # loc
92 Content => 'Subject: Status Changed to: {$Transaction->NewValue}
93 Content-Type: text/html
95 <a href="{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}">{RT->Config->Get("WebURL")}Ticket/Display.html?id={$Ticket->id}</a>
98 {$Transaction->Content(Type => "text/html")}
102 Name => 'Resolved in HTML', # loc
103 Description => 'HTML Ticket Resolved', # loc
104 Content => 'Subject: Resolved: {$Ticket->Subject}
105 Content-Type: text/html
107 <p>According to our records, your request has been resolved. If you have any further questions or concerns, please respond to this message.</p>
110 { Queue => '___Approvals',
111 Name => "New Pending Approval in HTML", # loc
112 Description => "Notify Owners and AdminCcs of new items pending their approval", # loc
113 Content => 'Subject: New Pending Approval: {$Ticket->Subject}
114 Content-Type: text/html
118 <p>There is a new item pending your approval: <b>{$Ticket->Subject()}</b>,
119 a summary of which appears below.</p>
121 <p>Please <a href="{RT->Config->Get(\'WebURL\')}Approvals/Display.html?id={$Ticket->id}">approve
122 or reject this ticket</a>, or visit the <a href="{RT->Config->Get(\'WebURL\')}Approvals/">approvals
123 overview</a> to batch-process all your pending approvals.</p>
126 {$Transaction->Content()}
129 { Queue => '___Approvals',
130 Name => "Approval Passed in HTML", # loc
132 "Notify Requestor of their ticket has been approved by some approver", # loc
133 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
134 Content-Type: text/html
138 <p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
139 Other approvals may be pending.</p>
141 <p>Approver\'s notes:</p>
142 <blockquote>{ $Notes }</blockquote>
145 { Queue => '___Approvals',
146 Name => "All Approvals Passed in HTML", # loc
148 "Notify Requestor of their ticket has been approved by all approvers", # loc
149 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
150 Content-Type: text/html
154 <p>Your ticket has been approved by <b>{ eval { $Approver->Name } }</b>.
155 Its Owner may now start to act on it.</p>
157 <p>Approver\'s notes:</p>
158 <blockquote>{ $Notes }</blockquote>
161 { Queue => '___Approvals',
162 Name => "Approval Rejected in HTML", # loc
164 "Notify Owner of their rejected ticket", # loc
165 Content => 'Subject: Ticket Rejected: {$Ticket->Subject}
166 Content-Type: text/html
170 <p>Your ticket has been rejected by <b>{ eval { $Approver->Name } }</b>.</p>
172 <p>Approver\'s notes:</p>
173 <blockquote>{ $Notes }</blockquote>
176 { Queue => '___Approvals',
177 Name => "Approval Ready for Owner in HTML", # loc
179 "Notify Owner of their ticket has been approved and is ready to be acted on", # loc
180 Content => 'Subject: Ticket Approved: {$Ticket->Subject}
181 Content-Type: text/html
185 <p>The ticket has been approved, you may now start to act on it.</p>