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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  19                      <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/east-12/" target="_blank"><img src="itexpo.jpg" border=0 align="left" alt="ITExpo"></a>
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  22                      <h4>We're exhibiting!</h4>
  23                      <h5>&nbsp;&nbsp;Asterisk World
  24                      <h6>&nbsp;&nbsp;Internet Telephony Expo</h6>
  25                      <h5>&nbsp;&nbsp;Booth #1005</h5>
  26                      <h4>Feb 1-3, 2012</h4>
  27                      <h4>Miami, Florida</h4>
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  38                      <a href="http://www.wispa.org/ispamerica-2012" target="_blank"><img src="ispamerica.png" border=0 align="left" alt="ISPAmerica"></a>
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  41                      <!--<h4>We're exhibiting!</h4>      -->
  42                      <h5>&nbsp;&nbsp;ISPAmerica
  43                      <h5>&nbsp;&nbsp;Booth #302</h5>
  44                      <h4>Mar 28-30, 2012</h4>
  45                      <h4>Orlando, Florida</h4>
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  59           <td height="10">&nbsp;</td>
  60           <td height="10">&nbsp;</td>
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  65           <td width="9" height="20">&nbsp;</td>
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  67             <h2>Freeside News...</h2></td>
  68           <td width="9" height="20">&nbsp;</td>
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  71           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  72           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  74                 <td width="115" align="right" valign="top"><b>Oct&nbsp;24&nbsp;2011:</b></td>
  75                 <td width="*"><a href="/blog/?p=36">2.1.3 released</a></td>
  76               </tr>
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  78                 <td width="115" align="right" valign="top"><b>Oct&nbsp;10-12&nbsp;2011:</b></td>
  79                 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPalooza</a></td>
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  82                 <td width="115" align="right" valign="top"><b>Jul&nbsp;25&nbsp;2011:</b></td>
  83                 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
  84               </tr>
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  86                 <td width="115" align="right" valign="top"><b>Apr&nbsp;17&nbsp;2011:</b></td>
  87                 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
  88               </tr>
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  90                 <td width="115" align="right" valign="top"><b>Mar&nbsp;23-25&nbsp;2011:</b></td>
  91                 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
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  94                 <td width="115" align="right" valign="top"><b>Mar&nbsp;22&nbsp;2011:</b></td>
  95                 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
  96               </tr>
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  98                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2011:</b></td>
  99                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
 100               </tr>
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 102                 <td width="115" align="right" valign="top"><b>Oct&nbsp;26-28&nbsp;2010:</b></td>
 103                 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
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 106                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
 107                 <td width="*">Exhibited at Internet Telephony Expo</td>
 108               </tr>
 109               <tr align="left" valign="top">
 110                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
 111                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
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 114           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 118           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 123       <br>
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 126           <td width="384" bgcolor="#BEBDBD"><br>
 127             <h4>Freeside offers business solutions:</h4>
 128             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 129               <br>
 130               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 131               <br>
 132               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 133               <br>
 134               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 135               <br>
 136               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 137               <br>
 138               <br>
 139           </td>
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 144
 145 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 151             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 152           </td>
 153           <td>
 154             <h4>Awarded</h4>
 155             <h6>Best of Show</h6>
 156             <h6>Open Source</h6>
 157             <h4>ITExpo East 2010</h4>
 158           </td>
 159         </tr>
 160
 161         <tr><td>&nbsp;</td></tr>
 162
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 164           <td>
 165             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 166           </td>
 167           <td>
 168             <h4>Awarded</h4>
 169             <h6>Best of Show</h6>
 170             <h6>Open Source</h6>
 171             <h4>ITExpo East 2009</h4>
 172           </td>
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 178
 179     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 180       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 181       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 182         software for their automation needs.<br>
 183         <br>
 184         For complete, easy deployment and maintenance, Freeside is available on
 185         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 186 <!--
 187         <br>
 188 <b>Freeside's 100% web-based</b> user interface requires no
 189         client installation of any kind. Comprehensive customer <b></b>self-care
 190         and reseller interfaces empower your customers and resellers, and reduce
 191         your staffing costs.<b></b><b></b></p>
 192 -->
 193
 194       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 195
 196       <h6>KEY&nbsp;FEATURES</h6>
 197
 198       <h4><b></b>BILLING</h4>
 199
 200       <ul class="indented">
 201         <li> Flexible pricing and rating plans including anniversary billing,
 202           pro-rating, usage based billing and more.  Plug-in system allows easy
 203           addition of new pricing plans. </li>
 204         <li> VoIP rating and billing, including DID inventory, rate plans, free
 205           minutes, caps, and 800# billing.</li>
 206         <li> Real-time credit card and electronic check processing with all major
 207           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 208       </ul>
 209       <h4>TICKETING</h4>
 210       <ul class="indented">
 211         <li> Complete, integrated trouble ticketing system included, based on
 212           Request Tracker from Best Practical Solutions </li>
 213         <li> Auto-responds to customer email, assigns a ticket number and allows
 214           your staff to track requests collaboratively </li>
 215         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 216           customizable workflow, and more. </li>
 217       </ul>
 218       <h4>CUSTOMER SERVICE</h4>
 219       <ul class="indented">
 220         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 221         <li>Customer self-care including invoice viewing, one-time and recurring
 222           payments, adding and removing services, and password changes. </li>
 223         <li>Simple API available to write your own self-service pages or applications.</li>
 224       </ul>
 225       <h4>RESELLERS</h4>
 226       <ul class="indented">
 227         <li>Unlimited resellers with branded invoices, individual pricing and
 228           payment gateways.</li>
 229         <li>Virtualized reseller access allows resellers access to only their
 230           own customers.</li>
 231         <li>Flexible, fine-grained access control<br>
 232         </li>
 233       </ul>
 234
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 240           <td BGCOLOR="#ffffff">
 241             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 242           </td>
 243           <td BGCOLOR="#ffffff">
 244             <h5>Please support network neutrality</h5>
 245             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 246           </td>
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