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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  17                <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/" target="_blank"><img src="D02.gif" border=0 align="left" alt="Asterisk World"></a>
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  20                <h4>We're exhibiting!</h4>
  21                <h5>&nbsp;&nbsp;Asterisk World</h5>
  22                <h6>&nbsp;&nbsp;Internet Telephony Expo</h6>
  23                <h4>Jan 20-22, 2010</h4>
  24                <h4>Miami, FL</h4>
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  40           <td height="10">&nbsp;</td>
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  46           <td width="9" height="20">&nbsp;</td>
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  48             <h2>Freeside News...</h2></td>
  49           <td width="9" height="20">&nbsp;</td>
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  52           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  53           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  55                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
  56                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
  57               </tr>
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  59                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11&nbsp;2009:</b></td>
  60                 <td width="*">1.9.1 released</td>
  61               </tr>
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  63                 <td width="115" align="right" valign="top"><b>Sep&nbsp;1-3&nbsp;2009:</b></td>
  64                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
  65               </tr>
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  67                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2009:</b></td>
  68                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/east-09/digium-asterisk-world.htm">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  71                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1&nbsp;2009:</b></td>
  72                 <td width="*"><a href="demo.html">Web demo</A> updated to 1.9.0</td>
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  75                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29-30&nbsp;2008:</b></td>
  76                 <td width="*">Exhibited at <!-- hmm a href="http://www.winog.com"/-->WiNOG</a></td>
  77               </tr>
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  79                 <td width="115" align="right" valign="top"><b>Sep&nbsp;23-25&nbsp;2008:</b></td>
  80                 <td width="*">Exhibited at <a href="http://www.astricon.net"/>Astricon</a></td>
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  83                 <td width="115" align="right" valign="top"><b>Sep&nbsp;16-18&nbsp;2008:</b></td>
  84                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/"/>Internet Telephony Expo</a></td>
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  87                 <td width="115" align="right" valign="top"><b>Apr&nbsp;30&nbsp;2008:</b></td>
  88                 <td width="*">1.7.3 released</td>
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  91           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  95           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 100       <br>
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 103           <td width="384" bgcolor="#BEBDBD"><br>
 104             <h4>Freeside offers business solutions:</h4>
 105             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $2950 shipped!<br>
 106               <br>
 107               <a href="services.html#install">Installation service</a>: Installation on your hardware and complete support to get you up and running.<br>
 108               <br>
 109               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 110               <br>
 111               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 112               <br>
 113               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 114               <br>
 115               <br>
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 128             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 131             <h4>Awarded</h4>
 132             <h6>Best of Show</h6>
 133             <h6>Open Source</h6>
 134             <h4>ITExpo East 2009</h4>
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 140 <!-- maybe on the other side??      <A HREF="http://www.savetheinternet.com/">
 141 <IMG SRC="http://www.savetheinternet.com/images/blog_image.jpg" WIDTH="150" HEIGHT="200" ALT="Save the Internet: Click here" BORDER="0" align="left" /></A>
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 146     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 147       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 148       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 149         software for their automation needs.<br>
 150         <br>
 151         For complete, easy deployment and maintenance, Freeside is available on
 152         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">installation service</a> is also available.<br>
 153 <!--
 154         <br>
 155 <b>Freeside's 100% web-based</b> user interface requires no
 156         client installation of any kind. Comprehensive customer <b></b>self-care
 157         and reseller interfaces empower your customers and resellers, and reduce
 158         your staffing costs.<b></b><b></b></p>
 159 -->
 160
 161       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 162
 163       <h6>KEY&nbsp;FEATURES</h6>
 164
 165       <h4><b></b>BILLING</h4>
 166
 167       <ul class="indented">
 168         <li> Flexible pricing and rating plans including anniversary billing,
 169           pro-rating, usage based billing and more.  Plug-in system allows easy
 170           addition of new pricing plans. </li>
 171         <li> VoIP rating and billing, including DID inventory, rate plans, free
 172           minutes, caps, and 800# billing.</li>
 173         <li> Real-time credit card and electronic check processing with all major
 174           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 175       </ul>
 176       <h4>TICKETING</h4>
 177       <ul class="indented">
 178         <li> Complete, integrated trouble ticketing system included, based on
 179           Request Tracker from Best Practical Solutions </li>
 180         <li> Auto-responds to customer email, assigns a ticket number and allows
 181           your staff to track requests collaboratively </li>
 182         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 183           customizable workflow, and more. </li>
 184       </ul>
 185       <h4>CUSTOMER SERVICE</h4>
 186       <ul class="indented">
 187         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 188         <li>Customer self-care including invoice viewing, one-time and recurring
 189           payments, adding and removing services, and password changes. </li>
 190         <li>Simple API available to write your own self-service pages or applications.</li>
 191       </ul>
 192       <h4>RESELLERS</h4>
 193       <ul class="indented">
 194         <li>Unlimited resellers with branded invoices, individual pricing and
 195           payment gateways.</li>
 196         <li>Virtualized reseller access allows resellers access to only their
 197           own customers.</li>
 198         <li>Flexible, fine-grained access control<br>
 199         </li>
 200       </ul>
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