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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  17                      <a href="http://mum.mikrotik.com/2012/US/info" target="_blank"><img src="mum.jpg" border=0 align="left" alt="MUM"></a>
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  20                      <h4>We're exhibiting!</h4>
  21                      <h5>&nbsp;&nbsp;MUM
  22                      <h4>MikroTik User Meeting
  23                      <h4>Sep 27-28, 2012</h4>
  24                      <h4>New Orleans, Louisiana</h4>
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  43           <td width="9" height="20">&nbsp;</td>
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  45             <h2>Freeside News...</h2></td>
  46           <td width="9" height="20">&nbsp;</td>
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  49           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  52                 <td width="115" align="right" valign="top"><b>Mar&nbsp;28-30&nbsp;2012:</b></td>
  53                 <td width="*">Exhibited at <a href="http://www.wispa.org/ispamerica-2012">ISPAmerica</a></td>
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  56                 <td width="115" align="right" valign="top"><b>Mar&nbsp;15&nbsp;2012:</b></td>
  57                 <td width="*"><a href="/blog/?p=46">2.3.2 released</a></td>
  58               </tr>
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  60                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1-3&nbsp;2012:</b></td>
  61                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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  64                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1-2&nbsp;2012:</b></td>
  65                 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
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  68                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20&nbsp;2012:</b></td>
  69                 <td width="*"><a href="/blog/?p=40">2.3.1 released</a></td>
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  72                 <td width="115" align="right" valign="top"><b>Oct&nbsp;24&nbsp;2011:</b></td>
  73                 <td width="*"><a href="/blog/?p=36">2.1.3 released</a></td>
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  76                 <td width="115" align="right" valign="top"><b>Oct&nbsp;10-12&nbsp;2011:</b></td>
  77                 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPalooza</a></td>
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  80                 <td width="115" align="right" valign="top"><b>Jul&nbsp;25&nbsp;2011:</b></td>
  81                 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
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  84                 <td width="115" align="right" valign="top"><b>Apr&nbsp;17&nbsp;2011:</b></td>
  85                 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
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  88                 <td width="115" align="right" valign="top"><b>Mar&nbsp;23-25&nbsp;2011:</b></td>
  89                 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
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 105           <td width="384" bgcolor="#BEBDBD"><br>
 106             <h4>Freeside offers business solutions:</h4>
 107             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 108               <br>
 109               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 110               <br>
 111               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 112               <br>
 113               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 114               <br>
 115               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 116               <br>
 117               <br>
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 128     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 129       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 130       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 131         software for their automation needs.<br>
 132         <br>
 133         For complete, easy deployment and maintenance, Freeside is available on
 134         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 135 <!--
 136         <br>
 137 <b>Freeside's 100% web-based</b> user interface requires no
 138         client installation of any kind. Comprehensive customer <b></b>self-care
 139         and reseller interfaces empower your customers and resellers, and reduce
 140         your staffing costs.<b></b><b></b></p>
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 143       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
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 145       <h6>KEY&nbsp;FEATURES</h6>
 146
 147       <h4><b></b>BILLING</h4>
 148
 149       <ul class="indented">
 150         <li> Flexible pricing and rating plans including anniversary billing,
 151           pro-rating, usage based billing and more.  Plug-in system allows easy
 152           addition of new pricing plans. </li>
 153         <li> VoIP rating and billing, including DID inventory, rate plans, free
 154           minutes, caps, and 800# billing.</li>
 155         <li> Real-time credit card and electronic check processing with all major
 156           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 157       </ul>
 158       <h4>TICKETING</h4>
 159       <ul class="indented">
 160         <li> Complete, integrated trouble ticketing system included, based on
 161           Request Tracker from Best Practical Solutions </li>
 162         <li> Auto-responds to customer email, assigns a ticket number and allows
 163           your staff to track requests collaboratively </li>
 164         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 165           customizable workflow, and more. </li>
 166       </ul>
 167       <h4>NETWORK MONITORING</h4>
 168       <ul class="indented">
 169         <li> Complete, integrated network monitoring system included, based on
 170           Torrus from K-Open GmbH</li>
 171         <li>SNMP discovery, collection and graphing</li>
 172         <li>95th percentile and volume billing</li>
 173       </ul>
 174
 175       <h4>CUSTOMER SERVICE</h4>
 176       <ul class="indented">
 177         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 178         <li>Customer self-care including invoice viewing, one-time and recurring
 179           payments, adding and removing services, and password changes. </li>
 180         <li>Simple API available to write your own self-service pages or applications.</li>
 181       </ul>
 182       <h4>RESELLERS</h4>
 183       <ul class="indented">
 184         <li>Unlimited resellers with branded invoices, individual pricing and
 185           payment gateways.</li>
 186         <li>Virtualized reseller access allows resellers access to only their
 187           own customers.</li>
 188         <li>Flexible, fine-grained access control<br>
 189         </li>
 190       </ul>
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 199             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 201           <td>
 202             <h4>Awarded</h4>
 203             <h6>Best of Show</h6>
 204             <h6>Open Source</h6>
 205             <h4>ITExpo East 2009</h4>
 206             <h4>ITExpo East 2010</h4>
 207           </td>
 208
 209           <td>
 210             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 227             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 228           </td>
 229           <td BGCOLOR="#ffffff">
 230             <h5>Please support network neutrality</h5>
 231             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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