4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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17 <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/" target="_blank"><img src="D02.gif" border=0 align="left" alt="Asterisk World"></a>
20 <h4>We're exhibiting!</h4>
21 <h5> Asterisk World</h5>
22 <h6> Internet Telephony Expo</h6>
23 <h4>Jan 20-22, 2010</h4>
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48 <h2>Freeside News...</h2></td>
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55 <td width="115" align="right" valign="top"><b>Oct 13-15 2009:</b></td>
56 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
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59 <td width="115" align="right" valign="top"><b>Oct 11 2009:</b></td>
60 <td width="*">1.9.1 released</td>
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63 <td width="115" align="right" valign="top"><b>Sep 1-3 2009:</b></td>
64 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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67 <td width="115" align="right" valign="top"><b>Feb 2-4 2009:</b></td>
68 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/east-09/digium-asterisk-world.htm">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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71 <td width="115" align="right" valign="top"><b>Feb 1 2009:</b></td>
72 <td width="*"><a href="demo.html">Web demo</A> updated to 1.9.0</td>
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75 <td width="115" align="right" valign="top"><b>Sep 29-30 2008:</b></td>
76 <td width="*">Exhibited at <!-- hmm a href="http://www.winog.com"/-->WiNOG</a></td>
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79 <td width="115" align="right" valign="top"><b>Sep 23-25 2008:</b></td>
80 <td width="*">Exhibited at <a href="http://www.astricon.net"/>Astricon</a></td>
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83 <td width="115" align="right" valign="top"><b>Sep 16-18 2008:</b></td>
84 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/"/>Internet Telephony Expo</a></td>
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87 <td width="115" align="right" valign="top"><b>Apr 30 2008:</b></td>
88 <td width="*">1.7.3 released</td>
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104 <h4>Freeside offers business solutions:</h4>
105 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $2950 shipped!<br>
107 <a href="services.html#install">Installation service</a>: Installation on your hardware and complete support to get you up and running.<br>
109 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
111 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
113 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
122 <!-- <img src="imgs/freedom.gif" alt=" "> -->
128 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
132 <h6>Best of Show</h6>
134 <h4>ITExpo East 2009</h4>
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146 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
147 <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
148 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
149 software for their automation needs.<br>
151 For complete, easy deployment and maintenance, Freeside is available on
152 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">installation service</a> is also available.<br>
155 <b>Freeside's 100% web-based</b> user interface requires no
156 client installation of any kind. Comprehensive customer <b></b>self-care
157 and reseller interfaces empower your customers and resellers, and reduce
158 your staffing costs.<b></b><b></b></p>
161 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
163 <h6>KEY FEATURES</h6>
165 <h4><b></b>BILLING</h4>
167 <ul class="indented">
168 <li> Flexible pricing and rating plans including anniversary billing,
169 pro-rating, usage based billing and more. Plug-in system allows easy
170 addition of new pricing plans. </li>
171 <li> VoIP rating and billing, including DID inventory, rate plans, free
172 minutes, caps, and 800# billing.</li>
173 <li> Real-time credit card and electronic check processing with all major
174 processing gateways. Email, fax, printed and online invoicing.</div> </li>
177 <ul class="indented">
178 <li> Complete, integrated trouble ticketing system included, based on
179 Request Tracker from Best Practical Solutions </li>
180 <li> Auto-responds to customer email, assigns a ticket number and allows
181 your staff to track requests collaboratively </li>
182 <li> Multiple queues, custom fields, templates, ticket associations, templates,
183 customizable workflow, and more. </li>
185 <h4>CUSTOMER SERVICE</h4>
186 <ul class="indented">
187 <li>Online signup page with immediate credit card authorization and provisioning.</li>
188 <li>Customer self-care including invoice viewing, one-time and recurring
189 payments, adding and removing services, and password changes. </li>
190 <li>Simple API available to write your own self-service pages or applications.</li>
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194 <li>Unlimited resellers with branded invoices, individual pricing and
195 payment gateways.</li>
196 <li>Virtualized reseller access allows resellers access to only their
198 <li>Flexible, fine-grained access control<br>
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