3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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19 <h6>We're exhibiting!</h6>
30 <a href="http://www.fispalive.com" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA Live"></a>
34 <h6> FISPA Live</h6>
35 <h4>Feb 16-17, 2016</h4>
36 <h4>Nashville, TN</h4>
47 <a href="http://www.wispa.org/Events/WISPAmerica" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
51 <h6> WISPAmerica</h6>
53 <h4>Mar 14-16, 2016</h4>
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73 <h2>Freeside News...</h2></td>
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81 <td width="115" align="right" valign="top"><b>Oct 11-13 2016:</b></td>
82 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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86 <td width="115" align="right" valign="top"><b>Aug 10 2016:</b></td>
87 <td width="*"><a href="/blog/2016/08/freeside-3-91-released/">3.91 released</a></td>
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91 <td width="115" align="right" valign="top"><b>Aug 5 2016:</b></td>
92 <td width="*"><a href="/blog/2016/08/freeside-4-1-released/">4.1 released</a></td>
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96 <td width="115" align="right" valign="top"><nobr><b>Jul 24-27 2016:</b></nobr></td>
97 <td width="*">Exhibited at <a href="http://www.hostingcon.com/hcg16/Public/Enter.aspx">HostingCon</a></td>
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101 <td width="115" align="right" valign="top"><nobr><b>Mar 15-17 2016:</b></nobr></td>
102 <td width="*">Exhibited at WISPAmerica</td>
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106 <td width="115" align="right" valign="top"><nobr><b>Feb 25-26 2016:</b></nobr></td>
107 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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111 <td width="115" align="right" valign="top"><b>Feb 17 2016:</b></td>
112 <td width="*"><a href="/blog/2016/02/freeside-4-0-released/">4.0 released</a></td>
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116 <td width="115" align="right" valign="top"><b>Feb 5 2016:</b></td>
117 <td width="*"><a href="/blog/2016/02/freeside-3-9-released/">3.9 released</a></td>
120 <tr align="left" valign="top">
121 <td width="115" align="right" valign="top"><b>Jan 20 2016:</b></td>
122 <td width="*"><a href="/blog/2016/01/freeside-3-8-released/">3.8 released</a></td>
125 <tr align="left" valign="top">
126 <td width="115" align="right" valign="top"><nobr><b>Nov 9-11 2015:</b></nobr></td>
127 <td width="*">Exhibited at the Canadian ISP Summit</td>
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144 <h4>Freeside offers business solutions:</h4>
145 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
147 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
149 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
151 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
153 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
162 <!-- <img src="imgs/freedom.gif" alt=" "> -->
166 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
167 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
168 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
169 software for their automation needs.<br>
171 For complete, easy deployment and maintenance, Freeside is available on
172 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
175 <b>Freeside's 100% web-based</b> user interface requires no
176 client installation of any kind. Comprehensive customer <b></b>self-care
177 and reseller interfaces empower your customers and resellers, and reduce
178 your staffing costs.<b></b><b></b></p>
181 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
183 <h6>KEY FEATURES</h6>
185 <h4><b></b>BILLING</h4>
187 <ul class="indented">
188 <li> Flexible pricing and rating plans including anniversary billing,
189 pro-rating, usage based billing and more. Plug-in system allows easy
190 addition of new pricing plans. </li>
191 <li> VoIP rating and billing, including DID inventory, rate plans, free
192 minutes, caps, and 800# billing.</li>
193 <li> Real-time credit card and electronic check processing with all major
194 processing gateways. Email, fax, printed and online invoicing.</div> </li>
197 <ul class="indented">
198 <li> Complete, integrated trouble ticketing system included, based on
199 Request Tracker from Best Practical Solutions </li>
200 <li> Auto-responds to customer email, assigns a ticket number and allows
201 your staff to track requests collaboratively </li>
202 <li> Multiple queues, custom fields, templates, ticket associations, templates,
203 customizable workflow, and more. </li>
205 <h4>NETWORK MONITORING</h4>
206 <ul class="indented">
207 <li> Complete, integrated network monitoring system included, based on
208 Torrus from K-Open GmbH</li>
209 <li>SNMP discovery, collection and graphing</li>
210 <li>95th percentile and volume billing</li>
213 <h4>CUSTOMER SERVICE</h4>
214 <ul class="indented">
215 <li>Online signup page with immediate credit card authorization and provisioning.</li>
216 <li>Customer self-care including invoice viewing, one-time and recurring
217 payments, adding and removing services, and password changes. </li>
218 <li>Simple API available to write your own self-service pages or applications.</li>
221 <ul class="indented">
222 <li>Unlimited resellers with branded invoices, individual pricing and
223 payment gateways.</li>
224 <li>Virtualized reseller access allows resellers access to only their
226 <li>Flexible, fine-grained access control<br>
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241 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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244 <h5>Please support network neutrality</h5>
245 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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