3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <h6>We're exhibiting!</h4>
23 <a href="http://mum.mikrotik.com/2012/US/info" target="_blank"><img src="mum.jpg" border=0 align="center" alt="MUM"></a>
26 <!-- <h4>We're exhibiting!</h4> -->
28 <h4>MikroTik User Meeting</h4>
29 <h4>Sep 27-28, 2012</h4>
30 <h4>New Orleans, Louisiana</h4>
38 <tr><td> </td></tr>
42 <a href="http://itexpo.tmcnet.com/west12/" target="_blank"><img src="itexpo.jpg" border=0 align="center" alt="Internet Telephony Expo"></a>
45 <!-- <h4>We're exhibiting!</h4> -->
46 <h6> Internet Telephony Expo</h6>
48 <h4>Oct 3-5, 2012</h4>
49 <h4>Austin, Texas</h4>
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61 <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx" target="_blank"><img src="wispapalooza2012.jpg" border=0 align="center" alt="WISPAPALOOZA"></a>
64 <!-- <h4>We're exhibiting!</h4> -->
65 <h5> WISPAPALOOZA</h5>
67 <h4>Oct 22-25, 2012</h4>
68 <h4>Las Vegas, Nevada</h4>
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89 <h2>Freeside News...</h2></td>
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97 <td width="115" align="right" valign="top"><b>Aug X 2012:</b></td>
98 <td width="*"><a href="/blog/?p=XX">3.0 released</a></td>
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102 <td width="115" align="right" valign="top"><b>Jun 3 2012:</b></td>
103 <td width="*"><a href="/blog/?p=74">2.3.3 released</a></td>
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106 <td width="115" align="right" valign="top"><b>Mar 28‑30 2012:</b></td>
107 <td width="*">Exhibited at <a href="http://www.wispa.org/ispamerica-2012">ISPAmerica</a></td>
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110 <td width="115" align="right" valign="top"><b>Mar 15 2012:</b></td>
111 <td width="*"><a href="/blog/?p=46">2.3.2 released</a></td>
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114 <td width="115" align="right" valign="top"><b>Feb 1‑3 2012:</b></td>
115 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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118 <td width="115" align="right" valign="top"><b>Feb 1‑2 2012:</b></td>
119 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
121 <tr align="left" valign="top">
122 <td width="115" align="right" valign="top"><b>Jan 20 2012:</b></td>
123 <td width="*"><a href="/blog/?p=40">2.3.1 released</a></td>
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126 <td width="115" align="right" valign="top"><b>Oct 24 2011:</b></td>
127 <td width="*"><a href="/blog/?p=36">2.1.3 released</a></td>
129 <tr align="left" valign="top">
130 <td width="115" align="right" valign="top"><b>Oct 10‑12 2011:</b></td>
131 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPALOOZA</a></td>
133 <tr align="left" valign="top">
134 <td width="115" align="right" valign="top"><b>Jul 25 2011:</b></td>
135 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
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152 <h4>Freeside offers business solutions:</h4>
153 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
155 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
157 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
159 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
161 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
170 <!-- <img src="imgs/freedom.gif" alt=" "> -->
174 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
175 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
176 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
177 software for their automation needs.<br>
179 For complete, easy deployment and maintenance, Freeside is available on
180 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
183 <b>Freeside's 100% web-based</b> user interface requires no
184 client installation of any kind. Comprehensive customer <b></b>self-care
185 and reseller interfaces empower your customers and resellers, and reduce
186 your staffing costs.<b></b><b></b></p>
189 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
191 <h6>KEY FEATURES</h6>
193 <h4><b></b>BILLING</h4>
195 <ul class="indented">
196 <li> Flexible pricing and rating plans including anniversary billing,
197 pro-rating, usage based billing and more. Plug-in system allows easy
198 addition of new pricing plans. </li>
199 <li> VoIP rating and billing, including DID inventory, rate plans, free
200 minutes, caps, and 800# billing.</li>
201 <li> Real-time credit card and electronic check processing with all major
202 processing gateways. Email, fax, printed and online invoicing.</div> </li>
205 <ul class="indented">
206 <li> Complete, integrated trouble ticketing system included, based on
207 Request Tracker from Best Practical Solutions </li>
208 <li> Auto-responds to customer email, assigns a ticket number and allows
209 your staff to track requests collaboratively </li>
210 <li> Multiple queues, custom fields, templates, ticket associations, templates,
211 customizable workflow, and more. </li>
213 <h4>NETWORK MONITORING</h4>
214 <ul class="indented">
215 <li> Complete, integrated network monitoring system included, based on
216 Torrus from K-Open GmbH</li>
217 <li>SNMP discovery, collection and graphing</li>
218 <li>95th percentile and volume billing</li>
221 <h4>CUSTOMER SERVICE</h4>
222 <ul class="indented">
223 <li>Online signup page with immediate credit card authorization and provisioning.</li>
224 <li>Customer self-care including invoice viewing, one-time and recurring
225 payments, adding and removing services, and password changes. </li>
226 <li>Simple API available to write your own self-service pages or applications.</li>
229 <ul class="indented">
230 <li>Unlimited resellers with branded invoices, individual pricing and
231 payment gateways.</li>
232 <li>Virtualized reseller access allows resellers access to only their
234 <li>Flexible, fine-grained access control<br>
245 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
249 <h6>Best of Show</h6>
251 <h4>ITExpo East 2009</h4>
252 <h4>ITExpo East 2010</h4>
256 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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273 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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276 <h5>Please support network neutrality</h5>
277 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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