3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <h6>We're exhibiting!</h6>
23 <a href="http://www.comptelplus.org/" target="_blank"><img src="Comptel-Plus-logo.jpg" border=0 align="center" alt="CompTel Plus"></a>
27 <!-- <h4>We're exhibiting!</h4> -->
28 <h5> CompTel Plus</h5>
30 <h4>Mar 16-18, 2014</h4>
31 <h4>Las Vegas, Nevada</h4>
42 <a href="http://www.wispamerica.net/" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISP America"></a>
46 <!-- <h4>We're exhibiting!</h4> -->
47 <h5> WISP America</h5>
49 <h4>Mar 25-27, 2014</h4>
50 <h4>Little Rock, Arkansas</h4>
51 <a href="http://www.freeside.biz/blog/2014/03/wispamerica-coupon/" STYLE="font-size:150%">Discount coupon</a>
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72 <h2>Freeside News...</h2></td>
73 <td width="9" height="20"> </td>
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77 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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80 <td width="115" align="right" valign="top"><b>Mar 3 2014:</b></td>
81 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
84 <tr align="left" valign="top">
85 <td width="115" align="right" valign="top"><b>Feb 19-21 2014:</b></td>
86 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
89 <tr align="left" valign="top">
90 <td width="115" align="right" valign="top"><b>Jan 29-31 2014:</b></td>
91 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
94 <tr align="left" valign="top">
95 <td width="115" align="right" valign="top"><b>Oct 14-18 2013:</b></td>
96 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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100 <td width="115" align="right" valign="top"><b>Sep 26 2013:</b></td>
101 <td width="*"><a href="/blog/2013/09/freeside-2.3.8-released">2.3.8 released</a></td>
104 <tr align="left" valign="top">
105 <td width="115" align="right" valign="top"><b>Aug 28‑29 2013:</b></td>
106 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
109 <tr align="left" valign="top">
110 <td width="115" align="right" valign="top"><b>Jul 24 2013:</b></td>
111 <td width="*"><a href="/blog/2013/07/freeside-3.1-released">3.1 released</a></td>
114 <tr align="left" valign="top">
115 <td width="115" align="right" valign="top"><b>Jul 2 2013:</b></td>
116 <td width="*"><a href="/blog/2013/07/freeside-2.3.7-released">2.3.7 released</a></td>
119 <tr align="left" valign="top">
120 <td width="115" align="right" valign="top"><b>Apr 2‑4 2013:</b></td>
121 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2013/event-summary-680c2490ae68460b8b70edd02b360118.aspx">WISPAmerica</a></td>
124 <tr align="left" valign="top">
125 <td width="115" align="right" valign="top"><b>Mar 14 2013:</b></td>
126 <td width="*"><a href="/blog/2013/03/freeside-3.0-released">3.0 released</a></td>
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133 <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
134 <td width="*" height="18" bgcolor="#A5A3A3"> </td>
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143 <h4>Freeside offers business solutions:</h4>
144 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
146 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
148 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
150 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
152 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
161 <!-- <img src="imgs/freedom.gif" alt=" "> -->
165 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
166 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
167 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
168 software for their automation needs.<br>
170 For complete, easy deployment and maintenance, Freeside is available on
171 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
174 <b>Freeside's 100% web-based</b> user interface requires no
175 client installation of any kind. Comprehensive customer <b></b>self-care
176 and reseller interfaces empower your customers and resellers, and reduce
177 your staffing costs.<b></b><b></b></p>
180 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
182 <h6>KEY FEATURES</h6>
184 <h4><b></b>BILLING</h4>
186 <ul class="indented">
187 <li> Flexible pricing and rating plans including anniversary billing,
188 pro-rating, usage based billing and more. Plug-in system allows easy
189 addition of new pricing plans. </li>
190 <li> VoIP rating and billing, including DID inventory, rate plans, free
191 minutes, caps, and 800# billing.</li>
192 <li> Real-time credit card and electronic check processing with all major
193 processing gateways. Email, fax, printed and online invoicing.</div> </li>
196 <ul class="indented">
197 <li> Complete, integrated trouble ticketing system included, based on
198 Request Tracker from Best Practical Solutions </li>
199 <li> Auto-responds to customer email, assigns a ticket number and allows
200 your staff to track requests collaboratively </li>
201 <li> Multiple queues, custom fields, templates, ticket associations, templates,
202 customizable workflow, and more. </li>
204 <h4>NETWORK MONITORING</h4>
205 <ul class="indented">
206 <li> Complete, integrated network monitoring system included, based on
207 Torrus from K-Open GmbH</li>
208 <li>SNMP discovery, collection and graphing</li>
209 <li>95th percentile and volume billing</li>
212 <h4>CUSTOMER SERVICE</h4>
213 <ul class="indented">
214 <li>Online signup page with immediate credit card authorization and provisioning.</li>
215 <li>Customer self-care including invoice viewing, one-time and recurring
216 payments, adding and removing services, and password changes. </li>
217 <li>Simple API available to write your own self-service pages or applications.</li>
220 <ul class="indented">
221 <li>Unlimited resellers with branded invoices, individual pricing and
222 payment gateways.</li>
223 <li>Virtualized reseller access allows resellers access to only their
225 <li>Flexible, fine-grained access control<br>
236 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
239 <h6>Awarded Best of Show</h6>
240 <h4>ITExpo West 2013</h4>
241 <h4>ITExpo East 2010</h4>
242 <h4>ITExpo East 2009</h4>
247 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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265 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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268 <h5>Please support network neutrality</h5>
269 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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