3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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18 <h6>We're exhibiting!</h4>
24 <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx" target="_blank"><img src="wispapalooza2012.jpg" border=0 align="center" alt="WISPAPALOOZA"></a>
27 <h4>We're exhibiting!</h4>
28 <h5> WISPAPALOOZA</h5>
30 <h4>Oct 22-25, 2012</h4>
31 <h4>Las Vegas, Nevada</h4>
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53 <h2>Freeside News...</h2></td>
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61 <td width="115" align="right" valign="top"><b>Dec 28 2012:</b></td>
62 <td width="*"><a href="/blog/?p=110">3.0 released</a></td>
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66 <td width="115" align="right" valign="top"><b>Nov 16 2012:</b></td>
67 <td width="*"><a href="/blog/?p=109">2.3.5 released</a></td>
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71 <td width="115" align="right" valign="top"><b>Oct 23‑25 2012:</b></td>
72 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx">WISPAPalooza</a></td>
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76 <td width="115" align="right" valign="top"><b>Oct 19 2012:</b></td>
77 <td width="*"><a href="/blog/?p=101">2.3.4 released</a></td>
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81 <td width="115" align="right" valign="top"><b>Oct 3‑5 2012:</b></td>
82 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/west12/">ITExpo West</a></td>
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86 <td width="115" align="right" valign="top"><b>Sep 27‑28 2012:</b></td>
87 <td width="*">Exhibited at <a href="http://mum.mikrotik.com/2012/US/info">MUM (MikroTik User Meeting)</a></td>
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91 <td width="115" align="right" valign="top"><b>Jun 3 2012:</b></td>
92 <td width="*"><a href="/blog/?p=74">2.3.3 released</a></td>
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95 <td width="115" align="right" valign="top"><b>Mar 28‑30 2012:</b></td>
96 <td width="*">Exhibited at <a href="http://www.wispa.org/ispamerica">ISPAmerica</a></td>
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99 <td width="115" align="right" valign="top"><b>Mar 15 2012:</b></td>
100 <td width="*"><a href="/blog/?p=46">2.3.2 released</a></td>
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103 <td width="115" align="right" valign="top"><b>Feb 1‑3 2012:</b></td>
104 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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107 <td width="115" align="right" valign="top"><b>Feb 1‑2 2012:</b></td>
108 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
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125 <h4>Freeside offers business solutions:</h4>
126 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
128 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
130 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
132 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
134 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
143 <!-- <img src="imgs/freedom.gif" alt=" "> -->
147 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
148 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
149 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
150 software for their automation needs.<br>
152 For complete, easy deployment and maintenance, Freeside is available on
153 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
156 <b>Freeside's 100% web-based</b> user interface requires no
157 client installation of any kind. Comprehensive customer <b></b>self-care
158 and reseller interfaces empower your customers and resellers, and reduce
159 your staffing costs.<b></b><b></b></p>
162 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
164 <h6>KEY FEATURES</h6>
166 <h4><b></b>BILLING</h4>
168 <ul class="indented">
169 <li> Flexible pricing and rating plans including anniversary billing,
170 pro-rating, usage based billing and more. Plug-in system allows easy
171 addition of new pricing plans. </li>
172 <li> VoIP rating and billing, including DID inventory, rate plans, free
173 minutes, caps, and 800# billing.</li>
174 <li> Real-time credit card and electronic check processing with all major
175 processing gateways. Email, fax, printed and online invoicing.</div> </li>
178 <ul class="indented">
179 <li> Complete, integrated trouble ticketing system included, based on
180 Request Tracker from Best Practical Solutions </li>
181 <li> Auto-responds to customer email, assigns a ticket number and allows
182 your staff to track requests collaboratively </li>
183 <li> Multiple queues, custom fields, templates, ticket associations, templates,
184 customizable workflow, and more. </li>
186 <h4>NETWORK MONITORING</h4>
187 <ul class="indented">
188 <li> Complete, integrated network monitoring system included, based on
189 Torrus from K-Open GmbH</li>
190 <li>SNMP discovery, collection and graphing</li>
191 <li>95th percentile and volume billing</li>
194 <h4>CUSTOMER SERVICE</h4>
195 <ul class="indented">
196 <li>Online signup page with immediate credit card authorization and provisioning.</li>
197 <li>Customer self-care including invoice viewing, one-time and recurring
198 payments, adding and removing services, and password changes. </li>
199 <li>Simple API available to write your own self-service pages or applications.</li>
202 <ul class="indented">
203 <li>Unlimited resellers with branded invoices, individual pricing and
204 payment gateways.</li>
205 <li>Virtualized reseller access allows resellers access to only their
207 <li>Flexible, fine-grained access control<br>
218 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
222 <h6>Best of Show</h6>
224 <h4>ITExpo East 2009</h4>
225 <h4>ITExpo East 2010</h4>
229 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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246 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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249 <h5>Please support network neutrality</h5>
250 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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