3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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22 <a href="http://www.ispsummit.ca" target="_blank"><img src="New-Summit-Logo-2015-e1426090762852.png" border=0 align="center" alt="Canadian ISP Summit"></a>
26 <h4>We're exhibiting!</h4>
27 <h6> Canadian ISP Summit</h6>
28 <h4>Nov 9-11, 2015</h4>
29 <h4>Toronto, Ontario</h4>
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46 <h2>Freeside News...</h2></td>
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51 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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54 <td width="115" align="right" valign="top"><nobr><b>Oct 18-20 2015:</b></nobr></td>
55 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">Comptel Plus</a></td>
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59 <td width="115" align="right" valign="top"><nobr><b>Oct 12-15 2015:</b></nobr></td>
60 <td width="*">Training and exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA-2015">WISPAPalooza</a></td>
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64 <td width="115" align="right" valign="top"><nobr><b>Jul 28-29 2015:</b></nobr></td>
65 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
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70 <td width="115" align="right" valign="top"><b>Jun 26 2015:</b></td>
71 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
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75 <td width="115" align="right" valign="top"><nobr><b>Apr 12-14 2015:</b></nobr></td>
76 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
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80 <td width="115" align="right" valign="top"><nobr><b>Feb 23-26 2015:</b></nobr></td>
81 <td width="*">Training and exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
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85 <td width="115" align="right" valign="top"><b>Feb 21 2015:</b></td>
86 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
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90 <td width="115" align="right" valign="top"><nobr><b>Feb 3-4 2015:</b></nobr></td>
91 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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95 <td width="115" align="right" valign="top"><b>Dec 9 2014:</b></td>
96 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
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99 <td width="115" align="right" valign="top"><b>Oct 23 2014:</b></td>
100 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
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104 <td width="115" align="right" valign="top"><b>Sep 7 2014:</b></td>
105 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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122 <h4>Freeside offers business solutions:</h4>
123 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
125 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
127 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
129 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
131 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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144 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
145 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
146 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
147 software for their automation needs.<br>
149 For complete, easy deployment and maintenance, Freeside is available on
150 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
153 <b>Freeside's 100% web-based</b> user interface requires no
154 client installation of any kind. Comprehensive customer <b></b>self-care
155 and reseller interfaces empower your customers and resellers, and reduce
156 your staffing costs.<b></b><b></b></p>
159 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
161 <h6>KEY FEATURES</h6>
163 <h4><b></b>BILLING</h4>
165 <ul class="indented">
166 <li> Flexible pricing and rating plans including anniversary billing,
167 pro-rating, usage based billing and more. Plug-in system allows easy
168 addition of new pricing plans. </li>
169 <li> VoIP rating and billing, including DID inventory, rate plans, free
170 minutes, caps, and 800# billing.</li>
171 <li> Real-time credit card and electronic check processing with all major
172 processing gateways. Email, fax, printed and online invoicing.</div> </li>
175 <ul class="indented">
176 <li> Complete, integrated trouble ticketing system included, based on
177 Request Tracker from Best Practical Solutions </li>
178 <li> Auto-responds to customer email, assigns a ticket number and allows
179 your staff to track requests collaboratively </li>
180 <li> Multiple queues, custom fields, templates, ticket associations, templates,
181 customizable workflow, and more. </li>
183 <h4>NETWORK MONITORING</h4>
184 <ul class="indented">
185 <li> Complete, integrated network monitoring system included, based on
186 Torrus from K-Open GmbH</li>
187 <li>SNMP discovery, collection and graphing</li>
188 <li>95th percentile and volume billing</li>
191 <h4>CUSTOMER SERVICE</h4>
192 <ul class="indented">
193 <li>Online signup page with immediate credit card authorization and provisioning.</li>
194 <li>Customer self-care including invoice viewing, one-time and recurring
195 payments, adding and removing services, and password changes. </li>
196 <li>Simple API available to write your own self-service pages or applications.</li>
199 <ul class="indented">
200 <li>Unlimited resellers with branded invoices, individual pricing and
201 payment gateways.</li>
202 <li>Virtualized reseller access allows resellers access to only their
204 <li>Flexible, fine-grained access control<br>
215 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
218 <h6>Awarded Best of Show</h6>
219 <h4>ITExpo West 2013</h4>
220 <h4>ITExpo East 2010</h4>
221 <h4>ITExpo East 2009</h4>
226 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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244 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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247 <h5>Please support network neutrality</h5>
248 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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