3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <h6>We're exhibiting!</h6>
23 <a href="http://www.cvent.com/events/wispamerica-2013/event-summary-680c2490ae68460b8b70edd02b360118.aspx" target="_blank"><img src="wispamerica2013.png" border=0 align="center" alt="WISPAmerica"></a>
30 <h5>Apr 2-4, 2013</h5>
31 <h6>Cincinnati, OH</h6>
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52 <h2>Freeside News...</h2></td>
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60 <td width="115" align="right" valign="top"><b>Dec 28 2012:</b></td>
61 <td width="*"><a href="/blog/?p=110">3.0 released</a></td>
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65 <td width="115" align="right" valign="top"><b>Nov 16 2012:</b></td>
66 <td width="*"><a href="/blog/?p=109">2.3.5 released</a></td>
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70 <td width="115" align="right" valign="top"><b>Oct 23‑25 2012:</b></td>
71 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx">WISPAPalooza</a></td>
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75 <td width="115" align="right" valign="top"><b>Oct 19 2012:</b></td>
76 <td width="*"><a href="/blog/?p=101">2.3.4 released</a></td>
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80 <td width="115" align="right" valign="top"><b>Oct 3‑5 2012:</b></td>
81 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/west12/">ITExpo West</a></td>
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85 <td width="115" align="right" valign="top"><b>Sep 27‑28 2012:</b></td>
86 <td width="*">Exhibited at <a href="http://mum.mikrotik.com/2012/US/info">MUM (MikroTik User Meeting)</a></td>
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90 <td width="115" align="right" valign="top"><b>Jun 3 2012:</b></td>
91 <td width="*"><a href="/blog/?p=74">2.3.3 released</a></td>
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94 <td width="115" align="right" valign="top"><b>Mar 28‑30 2012:</b></td>
95 <td width="*">Exhibited at <a href="http://www.wispa.org/ispamerica">ISPAmerica</a></td>
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98 <td width="115" align="right" valign="top"><b>Mar 15 2012:</b></td>
99 <td width="*"><a href="/blog/?p=46">2.3.2 released</a></td>
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102 <td width="115" align="right" valign="top"><b>Feb 1‑3 2012:</b></td>
103 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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106 <td width="115" align="right" valign="top"><b>Feb 1‑2 2012:</b></td>
107 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
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124 <h4>Freeside offers business solutions:</h4>
125 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
127 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
129 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
131 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
133 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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146 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
147 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
148 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
149 software for their automation needs.<br>
151 For complete, easy deployment and maintenance, Freeside is available on
152 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
155 <b>Freeside's 100% web-based</b> user interface requires no
156 client installation of any kind. Comprehensive customer <b></b>self-care
157 and reseller interfaces empower your customers and resellers, and reduce
158 your staffing costs.<b></b><b></b></p>
161 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
163 <h6>KEY FEATURES</h6>
165 <h4><b></b>BILLING</h4>
167 <ul class="indented">
168 <li> Flexible pricing and rating plans including anniversary billing,
169 pro-rating, usage based billing and more. Plug-in system allows easy
170 addition of new pricing plans. </li>
171 <li> VoIP rating and billing, including DID inventory, rate plans, free
172 minutes, caps, and 800# billing.</li>
173 <li> Real-time credit card and electronic check processing with all major
174 processing gateways. Email, fax, printed and online invoicing.</div> </li>
177 <ul class="indented">
178 <li> Complete, integrated trouble ticketing system included, based on
179 Request Tracker from Best Practical Solutions </li>
180 <li> Auto-responds to customer email, assigns a ticket number and allows
181 your staff to track requests collaboratively </li>
182 <li> Multiple queues, custom fields, templates, ticket associations, templates,
183 customizable workflow, and more. </li>
185 <h4>NETWORK MONITORING</h4>
186 <ul class="indented">
187 <li> Complete, integrated network monitoring system included, based on
188 Torrus from K-Open GmbH</li>
189 <li>SNMP discovery, collection and graphing</li>
190 <li>95th percentile and volume billing</li>
193 <h4>CUSTOMER SERVICE</h4>
194 <ul class="indented">
195 <li>Online signup page with immediate credit card authorization and provisioning.</li>
196 <li>Customer self-care including invoice viewing, one-time and recurring
197 payments, adding and removing services, and password changes. </li>
198 <li>Simple API available to write your own self-service pages or applications.</li>
201 <ul class="indented">
202 <li>Unlimited resellers with branded invoices, individual pricing and
203 payment gateways.</li>
204 <li>Virtualized reseller access allows resellers access to only their
206 <li>Flexible, fine-grained access control<br>
217 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
221 <h6>Best of Show</h6>
223 <h4>ITExpo East 2009</h4>
224 <h4>ITExpo East 2010</h4>
228 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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245 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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248 <h5>Please support network neutrality</h5>
249 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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