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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  18             <a href="http://www.wispa.org/?page_id=4766" target="_blank"><img src="wispapalooza2.jpg" border=0 align="left" alt="WISPAPALOOZA"></a>
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  21             <h4>We're exhibiting!</h4>
  22             <h6>&nbsp;&nbsp;WISPAPALOOZA</h6>
  23             <h6>&nbsp;&nbsp;Booth #410</h6>
  24             <h4>Oct 10-12, 2011</h4>
  25             <h4>Las Vegas, NV</h4>
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  38           <td height="10">&nbsp;</td>
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  44           <td width="9" height="20">&nbsp;</td>
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  46             <h2>Freeside News...</h2></td>
  47           <td width="9" height="20">&nbsp;</td>
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  50           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  51           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  53                 <td width="115" align="right" valign="top"><b>Jul&nbsp;25&nbsp;2011:</b></td>
  54                 <td width="*"><a href="/blog/?p=34">2.3.0 released</a></td>
  55               </tr>
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  57                 <td width="115" align="right" valign="top"><b>Apr&nbsp;17&nbsp;2011:</b></td>
  58                 <td width="*"><a href="/blog/?p=33">1.9.5 released</a></td>
  59               </tr>
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  61                 <td width="115" align="right" valign="top"><b>Mar&nbsp;23-25&nbsp;2011:</b></td>
  62                 <td width="*">Exhibited at <a href="http://fispawispaspring2011.eventbrite.com/">FISPA/WISPA</a></td>
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  65                 <td width="115" align="right" valign="top"><b>Mar&nbsp;22&nbsp;2011:</b></td>
  66                 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
  67               </tr>
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  69                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2011:</b></td>
  70                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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  73                 <td width="115" align="right" valign="top"><b>Oct&nbsp;26-28&nbsp;2010:</b></td>
  74                 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
  75               </tr>
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  77                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
  78                 <td width="*">Exhibited at Internet Telephony Expo</td>
  79               </tr>
  80               <tr align="left" valign="top">
  81                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
  82                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
  83               </tr>
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  85                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  86                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
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  89           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  93           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 100         <tr>
 101           <td width="384" bgcolor="#BEBDBD"><br>
 102             <h4>Freeside offers business solutions:</h4>
 103             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 104               <br>
 105               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 106               <br>
 107               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 108               <br>
 109               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 110               <br>
 111               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 112               <br>
 113               <br>
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 119
 120 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 126             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 127           </td>
 128           <td>
 129             <h4>Awarded</h4>
 130             <h6>Best of Show</h6>
 131             <h6>Open Source</h6>
 132             <h4>ITExpo East 2010</h4>
 133           </td>
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 136         <tr><td>&nbsp;</td></tr>
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 140             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 141           </td>
 142           <td>
 143             <h4>Awarded</h4>
 144             <h6>Best of Show</h6>
 145             <h6>Open Source</h6>
 146             <h4>ITExpo East 2009</h4>
 147           </td>
 148         </tr>
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 153
 154     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 155       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 156       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 157         software for their automation needs.<br>
 158         <br>
 159         For complete, easy deployment and maintenance, Freeside is available on
 160         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 161 <!--
 162         <br>
 163 <b>Freeside's 100% web-based</b> user interface requires no
 164         client installation of any kind. Comprehensive customer <b></b>self-care
 165         and reseller interfaces empower your customers and resellers, and reduce
 166         your staffing costs.<b></b><b></b></p>
 167 -->
 168
 169       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 170
 171       <h6>KEY&nbsp;FEATURES</h6>
 172
 173       <h4><b></b>BILLING</h4>
 174
 175       <ul class="indented">
 176         <li> Flexible pricing and rating plans including anniversary billing,
 177           pro-rating, usage based billing and more.  Plug-in system allows easy
 178           addition of new pricing plans. </li>
 179         <li> VoIP rating and billing, including DID inventory, rate plans, free
 180           minutes, caps, and 800# billing.</li>
 181         <li> Real-time credit card and electronic check processing with all major
 182           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 183       </ul>
 184       <h4>TICKETING</h4>
 185       <ul class="indented">
 186         <li> Complete, integrated trouble ticketing system included, based on
 187           Request Tracker from Best Practical Solutions </li>
 188         <li> Auto-responds to customer email, assigns a ticket number and allows
 189           your staff to track requests collaboratively </li>
 190         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 191           customizable workflow, and more. </li>
 192       </ul>
 193       <h4>CUSTOMER SERVICE</h4>
 194       <ul class="indented">
 195         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 196         <li>Customer self-care including invoice viewing, one-time and recurring
 197           payments, adding and removing services, and password changes. </li>
 198         <li>Simple API available to write your own self-service pages or applications.</li>
 199       </ul>
 200       <h4>RESELLERS</h4>
 201       <ul class="indented">
 202         <li>Unlimited resellers with branded invoices, individual pricing and
 203           payment gateways.</li>
 204         <li>Virtualized reseller access allows resellers access to only their
 205           own customers.</li>
 206         <li>Flexible, fine-grained access control<br>
 207         </li>
 208       </ul>
 209
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 216             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 217           </td>
 218           <td BGCOLOR="#ffffff">
 219             <h5>Please support network neutrality</h5>
 220             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 221           </td>
 222         </tr>
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