3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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19 <h6>We're exhibiting!</h6>
30 <a href="http://www.fispalive.com/" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA"></a>
34 <h6> FISPA Live</h6>
35 <h4>Feb 6-7, 2018</h4>
36 <h4>New Orleans, LA</h4>
47 <a href="http://www.asterisk-world.com/east" target="_blank"><img src="itexpo-logo-2017.png" border=0 align="center" alt="Asterisk World / ITExpo" width=180></a>
51 <h6> Asterisk World / ITExpo</h6>
52 <h4>Feb 14-16, 2018</h4>
53 <h4>Fort Lauderdale, FL</h4>
64 <!-- a href="http://www.netsapiens.com/ugm18" target="_blank" --><img src="netsapiens.png" border=0 align="center" alt="NetSapiens"></a>
68 <h6> NetSapiens UGM</h6>
69 <h4>Feb 27-Mar 1, 2018</h4>
70 <h4>San Diego, CA</h4>
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88 <h2>Freeside News...</h2></td>
89 <td width="9" height="20"> </td>
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97 <td width="115" align="right" valign="top"><b>Aug XX 2017:</b></td>
98 <td width="*"><a href="/blog/2017/08/freeside-4-3-released/">4.3 released</a></td>
101 <tr align="left" valign="top">
102 <td width="115" align="right" valign="top"><b>Oct 10-12 2017:</b></td>
103 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
106 <tr align="left" valign="top">
107 <td width="115" align="right" valign="top"><b>Oct 4-5 2017:</b></td>
108 <td width="*">Exhibited at <a href="http://www.asterisk.org/community/astricon-user-conference">AstriCon</a></td>
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112 <td width="115" align="right" valign="top"><b>Aug 8-10 2017:</b></td>
113 <td width="*">Exhibited at <a href="http://www.cluecon.com/">ClueCon</a></td>
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117 <td width="115" align="right" valign="top"><b>May 11 2017:</b></td>
118 <td width="*"><a href="/blog/2017/05/freeside-3-92-released/">3.92 released</a></td>
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122 <td width="115" align="right" valign="top"><b>May 2-4 2017:</b></td>
123 <td width="*">Exhibited at <a href="http://www.bbcmag.com/2017s/">Broadband Communities</a></td>
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127 <td width="115" align="right" valign="top"><b>Mar 19 2017:</b></td>
128 <td width="*"><a href="/blog/2017/03/freeside-4-2-released/">4.2 released</a></td>
131 <tr align="left" valign="top">
132 <td width="115" align="right" valign="top"><b>Mar 14-16 2017:</b></td>
133 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAmerica">WISPAmerica</a></td>
136 <tr align="left" valign="top">
137 <td width="115" align="right" valign="top"><b>Mar 1-3 2017:</b></td>
138 <td width="*">Exhibited at <a href="http://www.netsapiens.com/ugm17/">NetSapiens UGM</a></td>
141 <tr align="left" valign="top">
142 <td width="115" align="right" valign="top"><b>Feb 16-17 2017:</b></td>
143 <td width="*">Exhibited at <a href="http://www.fispalive.com">FISPA Live</a></td>
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160 <h4>Freeside offers business solutions:</h4>
161 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
163 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
165 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
167 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
169 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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182 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
183 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
184 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
185 software for their automation needs.<br>
187 For complete, easy deployment and maintenance, Freeside is available on
188 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
191 <b>Freeside's 100% web-based</b> user interface requires no
192 client installation of any kind. Comprehensive customer <b></b>self-care
193 and reseller interfaces empower your customers and resellers, and reduce
194 your staffing costs.<b></b><b></b></p>
197 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
199 <h6>KEY FEATURES</h6>
201 <h4><b></b>BILLING</h4>
203 <ul class="indented">
204 <li> Flexible pricing and rating plans including anniversary billing,
205 pro-rating, usage based billing and more. Plug-in system allows easy
206 addition of new pricing plans. </li>
207 <li> VoIP rating and billing, including DID inventory, rate plans, free
208 minutes, caps, and 800# billing.</li>
209 <li> Internal taxation system or integrate with tax rating services from SureTax, Avalara, or Compliance Solutions.
210 <li> Real-time credit card and electronic check processing with all major
211 processing gateways. Email, fax, printed and online invoicing.</div> </li>
214 <ul class="indented">
215 <li> Complete, integrated trouble ticketing system included, based on
216 Request Tracker from Best Practical Solutions </li>
217 <li> Auto-responds to customer email, assigns a ticket number and allows
218 your staff to track requests collaboratively </li>
219 <li> Multiple queues, custom fields, templates, ticket associations, templates,
220 customizable workflow, and more. </li>
222 <h4>NETWORK MONITORING</h4>
223 <ul class="indented">
224 <li> Complete, integrated network monitoring system included, based on
225 Torrus from K-Open GmbH</li>
226 <li>SNMP discovery, collection and graphing</li>
227 <li>95th percentile and volume billing</li>
230 <h4>CUSTOMER SERVICE</h4>
231 <ul class="indented">
232 <li>Online signup page with immediate credit card authorization and provisioning.</li>
233 <li>Customer self-care including invoice viewing, one-time and recurring
234 payments, adding and removing services, and password changes. </li>
235 <li>Simple API available to write your own self-service pages or applications.</li>
238 <ul class="indented">
239 <li>Unlimited resellers with branded invoices, individual pricing and
240 payment gateways.</li>
241 <li>Virtualized reseller access allows resellers access to only their
243 <li>Flexible, fine-grained access control<br>
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258 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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261 <h5>Please support network neutrality</h5>
262 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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