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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  18              <a href="http://www.astricon.net" target="_blank"><img src="astricon.gif" border=0 align="left" alt="Astricon"></a>
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  21              <h4>We're exhibiting!</h4>
  22              <h6>&nbsp;&nbsp;Astricon</h6>
  23              <h6>&nbsp;&nbsp;Booth 305</h6>
  24              <h4>Oct 26-28, 2010</h4>
  25              <!--<h4>National Harbor, MD</h4>-->
  26              <h4>Washington, DC</h4>
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  37           <td height="10">&nbsp;</td>
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  43           <td width="9" height="20">&nbsp;</td>
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  45             <h2>Freeside News...</h2></td>
  46           <td width="9" height="20">&nbsp;</td>
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  49           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  50           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  52                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
  53                 <td width="*">Exhibited at Internet Telephony Expo</td>
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  56                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
  57                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
  58               </tr>
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  60                 <td width="115" align="right" valign="top"><b>Jul&nbsp;14&nbsp;2010:</b></td>
  61                 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
  62               </tr>
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  64                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  65                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
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  68                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  69                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
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  72                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  73                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
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  76                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  77                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
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  80                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  81                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
  82               </tr>
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  84                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
  85                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  88                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
  89                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
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  92           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  96           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 101       <br>
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 104           <td width="384" bgcolor="#BEBDBD"><br>
 105             <h4>Freeside offers business solutions:</h4>
 106             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 107               <br>
 108               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 109               <br>
 110               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 111               <br>
 112               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 113               <br>
 114               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 115               <br>
 116               <br>
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 129             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 130           </td>
 131           <td>
 132             <h4>Awarded</h4>
 133             <h6>Best of Show</h6>
 134             <h6>Open Source</h6>
 135             <h4>ITExpo East 2010</h4>
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 143             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 144           </td>
 145           <td>
 146             <h4>Awarded</h4>
 147             <h6>Best of Show</h6>
 148             <h6>Open Source</h6>
 149             <h4>ITExpo East 2009</h4>
 150           </td>
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 157     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 158       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 159       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 160         software for their automation needs.<br>
 161         <br>
 162         For complete, easy deployment and maintenance, Freeside is available on
 163         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 164 <!--
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 166 <b>Freeside's 100% web-based</b> user interface requires no
 167         client installation of any kind. Comprehensive customer <b></b>self-care
 168         and reseller interfaces empower your customers and resellers, and reduce
 169         your staffing costs.<b></b><b></b></p>
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 171
 172       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 173
 174       <h6>KEY&nbsp;FEATURES</h6>
 175
 176       <h4><b></b>BILLING</h4>
 177
 178       <ul class="indented">
 179         <li> Flexible pricing and rating plans including anniversary billing,
 180           pro-rating, usage based billing and more.  Plug-in system allows easy
 181           addition of new pricing plans. </li>
 182         <li> VoIP rating and billing, including DID inventory, rate plans, free
 183           minutes, caps, and 800# billing.</li>
 184         <li> Real-time credit card and electronic check processing with all major
 185           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 186       </ul>
 187       <h4>TICKETING</h4>
 188       <ul class="indented">
 189         <li> Complete, integrated trouble ticketing system included, based on
 190           Request Tracker from Best Practical Solutions </li>
 191         <li> Auto-responds to customer email, assigns a ticket number and allows
 192           your staff to track requests collaboratively </li>
 193         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 194           customizable workflow, and more. </li>
 195       </ul>
 196       <h4>CUSTOMER SERVICE</h4>
 197       <ul class="indented">
 198         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 199         <li>Customer self-care including invoice viewing, one-time and recurring
 200           payments, adding and removing services, and password changes. </li>
 201         <li>Simple API available to write your own self-service pages or applications.</li>
 202       </ul>
 203       <h4>RESELLERS</h4>
 204       <ul class="indented">
 205         <li>Unlimited resellers with branded invoices, individual pricing and
 206           payment gateways.</li>
 207         <li>Virtualized reseller access allows resellers access to only their
 208           own customers.</li>
 209         <li>Flexible, fine-grained access control<br>
 210         </li>
 211       </ul>
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 219             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 220           </td>
 221           <td BGCOLOR="#ffffff">
 222             <h5>Please support network neutrality</h5>
 223             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 224           </td>
 225         </tr>
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