3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
4 { include('elements/header.html'); }
6 <div id="content_none">
8 <table width="100%" border="0" cellpadding="0" cellspacing="0">
11 <td width="450" align="center" valign="top" bgcolor="#BEBDBD" STYLE="padding:4px">
16 <td colspan=2 align="center">
17 <h6>We're exhibiting!</h6>
23 <a href="http://www.wispamerica.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISP America"></a>
27 <!-- <h4>We're exhibiting!</h4> -->
28 <h5> WISPAPalooza</h5>
30 <h4>Oct 14-16, 2014</h4>
31 <h4>Las Vegas, Nevada</h4>
41 <table width="420" height="*" border="0" cellpadding="0" cellspacing="0">
44 <td height="10"> </td>
45 <td height="10"> </td>
46 <td height="10"> </td>
49 <tr bgcolor="#5E355D">
50 <td width="9" height="20"> </td>
52 <h2>Freeside News...</h2></td>
53 <td width="9" height="20"> </td>
56 <td width="9" height="*" bgcolor="#A5A3A3"> </td>
57 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
59 <tr align="left" valign="top">
60 <td width="115" align="right" valign="top"><b>Apr 2 2014:</b></td>
61 <td width="*"><a href="/blog/2014/04/freeside-2-3-9-released/">2.3.9 released</a></td>
64 <tr align="left" valign="top">
65 <td width="115" align="right" valign="top"><nobr><b>Mar 25-27 2014:</b></nobr></td>
66 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
69 <tr align="left" valign="top">
70 <td width="115" align="right" valign="top"><nobr><b>Mar 16-18 2014:</b></nobr></td>
71 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
74 <tr align="left" valign="top">
75 <td width="115" align="right" valign="top"><b>Mar 3 2014:</b></td>
76 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
79 <tr align="left" valign="top">
80 <td width="115" align="right" valign="top"><nobr><b>Feb 19-21 2014:</b></nobr></td>
81 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
84 <tr align="left" valign="top">
85 <td width="115" align="right" valign="top"><nobr><b>Jan 29-31 2014:</b></nobr></td>
86 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
89 <tr align="left" valign="top">
90 <td width="115" align="right" valign="top"><b><nobr>Oct 14-18 2013:</b></nobr></td>
91 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
94 <tr align="left" valign="top">
95 <td width="115" align="right" valign="top"><b>Sep 26 2013:</b></td>
96 <td width="*"><a href="/blog/2013/09/freeside-2.3.8-released">2.3.8 released</a></td>
99 <tr align="left" valign="top">
100 <td width="115" align="right" valign="top"><b><nobr>Aug 28-29 2013:</b></nobr></td>
101 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
104 <tr align="left" valign="top">
105 <td width="115" align="right" valign="top"><b>Jul 24 2013:</b></td>
106 <td width="*"><a href="/blog/2013/07/freeside-3.1-released">3.1 released</a></td>
110 <td width="9" height="*" bgcolor="#A5A3A3"> </td>
113 <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
114 <td width="*" height="18" bgcolor="#A5A3A3"> </td>
115 <td width="9" height="18" align="left" valign="top"><img src="imgs/bk/corners/grey_rt.gif"></td>
120 <table width="100%" border="0" cellpadding="10">
122 <td width="384" bgcolor="#BEBDBD"><br>
123 <h4>Freeside offers business solutions:</h4>
124 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
126 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
128 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
130 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
132 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
141 <!-- <img src="imgs/freedom.gif" alt=" "> -->
145 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
146 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
147 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
148 software for their automation needs.<br>
150 For complete, easy deployment and maintenance, Freeside is available on
151 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
154 <b>Freeside's 100% web-based</b> user interface requires no
155 client installation of any kind. Comprehensive customer <b></b>self-care
156 and reseller interfaces empower your customers and resellers, and reduce
157 your staffing costs.<b></b><b></b></p>
160 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
162 <h6>KEY FEATURES</h6>
164 <h4><b></b>BILLING</h4>
166 <ul class="indented">
167 <li> Flexible pricing and rating plans including anniversary billing,
168 pro-rating, usage based billing and more. Plug-in system allows easy
169 addition of new pricing plans. </li>
170 <li> VoIP rating and billing, including DID inventory, rate plans, free
171 minutes, caps, and 800# billing.</li>
172 <li> Real-time credit card and electronic check processing with all major
173 processing gateways. Email, fax, printed and online invoicing.</div> </li>
176 <ul class="indented">
177 <li> Complete, integrated trouble ticketing system included, based on
178 Request Tracker from Best Practical Solutions </li>
179 <li> Auto-responds to customer email, assigns a ticket number and allows
180 your staff to track requests collaboratively </li>
181 <li> Multiple queues, custom fields, templates, ticket associations, templates,
182 customizable workflow, and more. </li>
184 <h4>NETWORK MONITORING</h4>
185 <ul class="indented">
186 <li> Complete, integrated network monitoring system included, based on
187 Torrus from K-Open GmbH</li>
188 <li>SNMP discovery, collection and graphing</li>
189 <li>95th percentile and volume billing</li>
192 <h4>CUSTOMER SERVICE</h4>
193 <ul class="indented">
194 <li>Online signup page with immediate credit card authorization and provisioning.</li>
195 <li>Customer self-care including invoice viewing, one-time and recurring
196 payments, adding and removing services, and password changes. </li>
197 <li>Simple API available to write your own self-service pages or applications.</li>
200 <ul class="indented">
201 <li>Unlimited resellers with branded invoices, individual pricing and
202 payment gateways.</li>
203 <li>Virtualized reseller access allows resellers access to only their
205 <li>Flexible, fine-grained access control<br>
216 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
219 <h6>Awarded Best of Show</h6>
220 <h4>ITExpo West 2013</h4>
221 <h4>ITExpo East 2010</h4>
222 <h4>ITExpo East 2009</h4>
227 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
239 <!-- bring me back again soon
242 <table STYLE="border:1px solid black" CELLSPACING=0>
244 <td BGCOLOR="#ffffff">
245 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
247 <td BGCOLOR="#ffffff">
248 <h5>Please support network neutrality</h5>
249 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
258 { include('elements/footer.html'); }