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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  17                <a href="http://www.billingworldexpo.com/2010/" target="_blank"><img src="boss_logo.gif" border=0 align="left" alt="Billing & OSS World Expo"></a>
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  20                <h4>We're exhibiting!</h4>
  21                <h6>&nbsp;&nbsp;Billing & OSS World</h6>
  22                <h6>&nbsp;&nbsp;Conference & Expo</h6>
  23                <h6>&nbsp;&nbsp;Booth 321</h6>
  24                <h4>Jun 9-11, 2010</h4>
  25                <h4>Washington, DC</h4>
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  44             <h2>Freeside News...</h2></td>
  45           <td width="9" height="20">&nbsp;</td>
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  48           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  51                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2010:</b></td>
  52                 <td width="*"><a href="demo.html">Web demo</A> updated to 1.9.2</td>
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  56                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  57                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
  58               </tr>
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  60                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
  61                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  64                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
  65                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
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  68                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11&nbsp;2009:</b></td>
  69                 <td width="*">1.9.1 released</td>
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  72                 <td width="115" align="right" valign="top"><b>Sep&nbsp;1-3&nbsp;2009:</b></td>
  73                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  76                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2009:</b></td>
  77                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/east-09/digium-asterisk-world.htm">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  80                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1&nbsp;2009:</b></td>
  81                 <td width="*"><a href="demo.html">Web demo</A> updated to 1.9.0</td>
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  84           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  97             <h4>Freeside offers business solutions:</h4>
  98             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
  99               <br>
 100               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 101               <br>
 102               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 103               <br>
 104               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 105               <br>
 106               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 107               <br>
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 124             <h4>Awarded</h4>
 125             <h6>Best of Show</h6>
 126             <h6>Open Source</h6>
 127             <h4>ITExpo East 2010</h4>
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 135             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 138             <h4>Awarded</h4>
 139             <h6>Best of Show</h6>
 140             <h6>Open Source</h6>
 141             <h4>ITExpo East 2009</h4>
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 153     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 154       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 155       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 156         software for their automation needs.<br>
 157         <br>
 158         For complete, easy deployment and maintenance, Freeside is available on
 159         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
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 162 <b>Freeside's 100% web-based</b> user interface requires no
 163         client installation of any kind. Comprehensive customer <b></b>self-care
 164         and reseller interfaces empower your customers and resellers, and reduce
 165         your staffing costs.<b></b><b></b></p>
 166 -->
 167
 168       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 169
 170       <h6>KEY&nbsp;FEATURES</h6>
 171
 172       <h4><b></b>BILLING</h4>
 173
 174       <ul class="indented">
 175         <li> Flexible pricing and rating plans including anniversary billing,
 176           pro-rating, usage based billing and more.  Plug-in system allows easy
 177           addition of new pricing plans. </li>
 178         <li> VoIP rating and billing, including DID inventory, rate plans, free
 179           minutes, caps, and 800# billing.</li>
 180         <li> Real-time credit card and electronic check processing with all major
 181           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 182       </ul>
 183       <h4>TICKETING</h4>
 184       <ul class="indented">
 185         <li> Complete, integrated trouble ticketing system included, based on
 186           Request Tracker from Best Practical Solutions </li>
 187         <li> Auto-responds to customer email, assigns a ticket number and allows
 188           your staff to track requests collaboratively </li>
 189         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 190           customizable workflow, and more. </li>
 191       </ul>
 192       <h4>CUSTOMER SERVICE</h4>
 193       <ul class="indented">
 194         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 195         <li>Customer self-care including invoice viewing, one-time and recurring
 196           payments, adding and removing services, and password changes. </li>
 197         <li>Simple API available to write your own self-service pages or applications.</li>
 198       </ul>
 199       <h4>RESELLERS</h4>
 200       <ul class="indented">
 201         <li>Unlimited resellers with branded invoices, individual pricing and
 202           payment gateways.</li>
 203         <li>Virtualized reseller access allows resellers access to only their
 204           own customers.</li>
 205         <li>Flexible, fine-grained access control<br>
 206         </li>
 207       </ul>
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