1 <FORM METHOD="GET" ACTION="<% $new_base %>" NAME="CreateTicketForm">
2 <INPUT TYPE="submit" VALUE="Create new ticket">
5 % my %queues = FS::TicketSystem->queues();
6 % foreach my $queueid ( keys %queues ) {
7 % #should consider whether the user has ACL to create ticket in each queue
8 <OPTION VALUE="<% $queueid %>"
9 <% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
10 ><% $queues{$queueid} |h %>
13 % foreach my $param ( grep { $_ ne 'Queue' } keys %new_param ) {
14 <INPUT TYPE="hidden" NAME="<% $param %>" VALUE="<% $new_param{$param} |h %>">
19 (<A HREF="<% $open_link %>">View <% $openlabel %> tickets for this customer</A>)
20 (<A HREF="<% $res_link %>">View resolved tickets for this customer</A>)
23 <% include("/elements/table-grid.html") %>
24 % my $bgcolor1 = '#eeeeee';
25 % my $bgcolor2 = '#ffffff';
29 <TH CLASS="grid" BGCOLOR="#cccccc">#</TH>
30 <TH CLASS="grid" BGCOLOR="#cccccc">Subject</TH>
31 <TH CLASS="grid" BGCOLOR="#cccccc">Status</TH>
32 <TH CLASS="grid" BGCOLOR="#cccccc">Queue</TH>
33 <TH CLASS="grid" BGCOLOR="#cccccc">Owner</TH>
34 <TH CLASS="grid" BGCOLOR="#cccccc">Priority</TH>
37 % foreach my $ticket ( @tickets ) {
38 % my $href = FS::TicketSystem->href_ticket($ticket->{id});
39 % if ( $bgcolor eq $bgcolor1 ) {
40 % $bgcolor = $bgcolor2;
42 % $bgcolor = $bgcolor1;
47 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
48 <A HREF=<%$href%>><% $ticket->{id} %></A>
51 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
52 <A HREF=<%$href%>><% $ticket->{subject} %></A>
55 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
56 <% $ticket->{status} %>
59 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
60 <% $ticket->{queue} %>
63 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
64 <% $ticket->{owner} %>
67 <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
69 ? $ticket->{content}.' ('.$ticket->{priority}.')'
82 my( $cust_main ) = @_;
83 my( @tickets ) = $cust_main->tickets;
85 my $open_link = FS::TicketSystem->href_customer_tickets($cust_main->custnum);
86 my $openlabel = join('/', FS::TicketSystem->statuses );
88 my $res_link = FS::TicketSystem->href_customer_tickets(
90 { 'statuses' => [ 'resolved' ] }
93 my( $new_base, %new_param ) = FS::TicketSystem->href_params_new_ticket(
95 join(', ', $cust_main->invoicing_list_emailonly ) );
97 my $new_link = FS::TicketSystem->href_new_ticket(
99 join(', ', $cust_main->invoicing_list_emailonly )