1 <FORM METHOD="GET" NAME="CreateTicketForm" STYLE="display:inline">
2 <SCRIPT TYPE="text/javascript">
3 function updateTicketLink() {
4 var link = document.getElementById('CreateTicketLink');
5 var selector = document.getElementById('Queue')
6 link.href = "<% $new_base.'?'.
8 { ($_ eq 'Queue') ? () : "$_=$new_param{$_}"}
9 keys %new_param),'Queue=') %>" + selector.options[selector.selectedIndex].value;
12 <A id="CreateTicketLink" HREF="<% $new_link %>">Create new ticket</A>
14 %# fetch list of queues in which the user can create tickets
15 % my $session = FS::TicketSystem->session();
16 % my %queues = FS::TicketSystem->queues($session, 'CreateTicket');
17 % if( $conf->exists('ticket_system-force_default_queueid') ) {
18 <B><% $queues{$new_param{'Queue'}} %></B>
19 <INPUT TYPE="hidden" NAME="Queue" VALUE="<% $new_param{'Queue'} %>">
22 <SELECT NAME="Queue" id="Queue" onchange="updateTicketLink()">
23 % foreach my $queueid ( sort { $queues{$a} cmp $queues{$b} } keys %queues ) {
24 <OPTION VALUE="<% $queueid %>"
25 <% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
26 ><% $queues{$queueid} |h %>
29 <SCRIPT DEFER TYPE="text/javascript">updateTicketLink();</SCRIPT>
34 (<A HREF="<% $open_link %>">View <% $openlabel %> tickets for this customer</A>)
35 (<A HREF="<% $res_link %>">View resolved tickets for this customer</A>)
38 <% include("/elements/table-grid.html") %>
39 % my $bgcolor1 = '#eeeeee';
40 % my $bgcolor2 = '#ffffff';
44 <TH CLASS="grid" BGCOLOR="#cccccc">#</TH>
45 <TH CLASS="grid" BGCOLOR="#cccccc">Subject</TH>
46 <TH CLASS="grid" BGCOLOR="#cccccc">Status</TH>
47 <TH CLASS="grid" BGCOLOR="#cccccc">Queue</TH>
48 <TH CLASS="grid" BGCOLOR="#cccccc">Owner</TH>
49 <TH CLASS="grid" BGCOLOR="#cccccc">Priority</TH>
52 % foreach my $ticket ( @tickets ) {
53 % my $href = FS::TicketSystem->href_ticket($ticket->{id});
54 % if ( $bgcolor eq $bgcolor1 ) {
55 % $bgcolor = $bgcolor2;
57 % $bgcolor = $bgcolor1;
62 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
63 <A HREF=<%$href%>><% $ticket->{id} %></A>
66 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
67 <A HREF=<%$href%>><% $ticket->{subject} %></A>
70 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
71 <% $ticket->{status} %>
74 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
75 <% $ticket->{queue} %>
78 <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
79 <% $ticket->{owner} %>
82 <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
84 ? $ticket->{content}.' ('.$ticket->{priority}.')'
97 my( $conf ) = new FS::Conf;
98 my( $cust_main ) = @_;
99 my( @tickets ) = $cust_main->tickets;
101 my $open_link = FS::TicketSystem->href_customer_tickets($cust_main->custnum);
102 my $openlabel = join('/', FS::TicketSystem->statuses );
104 my $res_link = FS::TicketSystem->href_customer_tickets(
106 { 'statuses' => [ 'resolved' ] }
109 my( $new_base, %new_param ) =
110 FS::TicketSystem->href_params_new_ticket( $cust_main );
112 my $new_link = FS::TicketSystem->href_new_ticket( $cust_main );