1 <& elements/search.html,
2 'title' => 'Time worked',
3 'name_singular' => 'transaction',
5 'count_query' => $count_query,
6 'count_addl' => [ $format_seconds_sub,
7 $applied_time ? $format_seconds_sub : () ],
8 'header' => [ 'Ticket #',
12 $applied_time ? 'Applied' : (),
14 'fields' => [ 'ticketid',
15 sub { encode_entities(shift->get('subject')) },
17 sub { my $seconds = shift->get('transaction_time');
18 &{ $format_seconds_sub }( $seconds );
21 sub { my $seconds = shift->get('applied_time');
22 &{ $format_seconds_sub }( $seconds );
35 my $format_seconds_sub = sub {
37 #(($seconds < 0) ? '-' : '') . concise(duration($seconds));
38 (($seconds < 0) ? '-' : '' ). int(abs($seconds)/3600)."h".sprintf("%02d",(abs(
39 $seconds)%3600)/60)."m";
46 unless $FS::CurrentUser::CurrentUser->access_right('List rating data');
48 local $FS::Record::nowarn_classload = 1;
49 #some amount of false laziness w/timeworked.html...
53 'Tickets.Id AS ticketid',
55 'Users.name AS otaker',
57 my @select_total = ( 'COUNT(*)' );
59 my ($transaction_time, $applied_time);
60 my $join = 'JOIN Tickets ON Transactions.ObjectId = Tickets.Id '.
61 'JOIN Users ON Transactions.Creator = Users.Id '; #.
63 my $where = "WHERE Transactions.ObjectType = 'RT::Ticket'";
66 if ( $cgi->param('cfname') =~ /^\w(\w|\s)*$/ ) {
68 # a TimeValue-type custom field
69 $cfname = $cgi->param('cfname');
71 $transaction_time = "(CASE Transactions.Type
72 WHEN 'CustomField' THEN
73 ( coalesce(to_number(ocfv_new.Content,'999999'),0)
74 - coalesce(to_number(ocfv_old.Content,'999999'),0) )
75 ELSE ( to_number(ocfv_main.Content,'999999') )
78 # complicated because we have to deal with the case of editing the
79 # ticket custom field directly (OldReference/NewReference) as well as
80 # entering a transaction with a custom field value (ObjectId)
82 LEFT JOIN ObjectCustomFieldValues ocfv_new
83 ON ( ocfv_new.Id = Transactions.NewReference )
84 LEFT JOIN ObjectCustomFieldValues ocfv_old
85 ON ( ocfv_old.Id = Transactions.OldReference )
86 LEFT JOIN ObjectCustomFieldValues ocfv_main
87 ON ( ocfv_main.ObjectType = 'RT::Transaction'
88 AND ocfv_main.ObjectId = Transactions.Id )
90 ON ( ( CustomFields.LookupType = 'RT::Queue-RT::Ticket-RT::Transaction'
91 AND CustomFields.Id = ocfv_main.CustomField
92 AND ocfv_main.Id IS NOT NULL
95 ( CustomFields.LookupType = 'RT::Queue-RT::Ticket'
96 AND (CustomFields.Id = ocfv_new.CustomField OR ocfv_new.Id IS NULL)
97 AND (CustomFields.Id = ocfv_old.CustomField OR ocfv_old.Id IS NULL)
98 AND ocfv_main.Id IS NULL
102 $where .= " AND CustomFields.Name = '$cfname'
103 AND (ocfv_new.Id IS NOT NULL OR ocfv_old.Id IS NOT NULL OR ocfv_main.Id IS NOT NULL)";
108 # the intrinsic TimeWorked/TimeTaken fields
109 $transaction_time = "CASE Transactions.Type when 'Set'
110 THEN (to_number(NewValue,'999999')-to_number(OldValue, '999999')) * 60
115 if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
116 $where .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
117 $applied = "AND svcnum = $1";
120 $applied_time = "( SELECT SUM(support) from acct_rt_transaction where transaction_id = Transactions.id $applied )";
123 AND ( ( Transactions.Type = 'Set'
124 AND Transactions.Field = 'TimeWorked'
125 AND Transactions.NewValue != Transactions.OldValue )
126 OR ( ( Transactions.Type='Create' OR Transactions.Type='Comment' OR Transactions.Type='Correspond' OR Transactions.Type='Touch' )
127 AND Transactions.TimeTaken > 0
133 #AND transaction_time != 0
135 push @select, "($transaction_time) AS transaction_time";
136 push @select_total, "SUM($transaction_time)";
137 if ( $applied_time ) {
138 push @select, "($applied_time) AS applied_time";
139 push @select_total, "SUM($applied_time)";
142 my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi);
143 # TIMESTAMP is Pg-specific... ?
144 if ( $beginning > 0 ) {
145 $beginning = "TIMESTAMP '". time2str('%Y-%m-%d %X', $beginning). "'";
146 $where .= " AND Transactions.Created >= $beginning ";
148 if ( $ending < 4294967295 ) {
149 $ending = "TIMESTAMP '". time2str('%Y-%m-%d %X', $ending). "'";
150 $where .= " AND Transactions.Created <= $ending ";
153 if ( $cgi->param('otaker') && $cgi->param('otaker') =~ /^([\w\.\-]+)$/ ) {
154 $where .= " AND Users.name = '$1' ";
157 if ( $cgi->param('ticketid') =~ /^\s*(\d+)\s*$/ ) {
158 $where .= " AND Tickets.Id = $1";
162 'select' => join(', ', @select),
163 'table' => 'transactions', #Pg-ism
164 #'table' => 'Transactions',
165 'addl_from' => $join,
166 'extra_sql' => $where,
167 'order by' => 'ORDER BY Created',
170 my $count_query = 'SELECT '.join(', ', @select_total). " FROM Transactions $join $where";
172 my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];