1 <& elements/search.html,
2 'title' => 'Time worked summary',
3 'name_singular' => 'ticket',
5 'count_query' => $count_query,
6 'count_addl' => [ $format_seconds_sub,
7 $applied ? $format_seconds_sub : () ],
8 'header' => [ 'Ticket #',
11 $applied ? 'Applied' : (),
13 'fields' => [ 'ticketid',
14 sub { encode_entities(shift->get('subject')) },
15 sub { my $seconds = shift->get('ticket_time');
16 &{ $format_seconds_sub }( $seconds );
19 sub { my $seconds = shift->get('applied_time');
20 &{ $format_seconds_sub }( $seconds );
23 'sort_fields' => [ 'ticketid',
26 $applied ? 'applied_time' : (),
37 my $format_seconds_sub = sub {
39 #(($seconds < 0) ? '-' : '') . concise(duration($seconds));
40 (($seconds < 0) ? '-' : '' ). int(abs($seconds)/3600)."h".sprintf("%02d",(abs(
41 $seconds)%3600)/60)."m";
47 #all sorts of false laziness w/rt_transaction.html
50 unless $FS::CurrentUser::CurrentUser->access_right('List rating data');
52 local $FS::Record::nowarn_classload = 1;
54 #some amount of false laziness w/timeworked.html...
57 'Tickets.Id AS ticketid',
60 my @select_total = ( 'COUNT(*)' );
62 my $join = 'JOIN Users ON Transactions.Creator = Users.Id '; #.
65 WHERE Transactions.ObjectType = 'RT::Ticket'
66 AND Transactions.ObjectId = Tickets.Id
71 my $transaction_time = "
72 CASE transactions.type when 'Set'
73 THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60
77 if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
78 $twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
79 $applied = "AND svcnum = $1";
83 AND ( ( Transactions.Type = 'Set'
84 AND Transactions.Field = 'TimeWorked'
85 AND Transactions.NewValue != Transactions.OldValue )
86 OR ( Transactions.Type IN ( 'Create', 'Comment', 'Correspond', 'Touch' )
87 AND Transactions.TimeTaken > 0
91 my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi);
92 # TIMESTAMP is Pg-specific... ?
93 if ( $beginning > 0 ) {
94 $beginning = "TIMESTAMP '". time2str('%Y-%m-%d %X', $beginning). "'";
95 $twhere .= " AND Transactions.Created >= $beginning ";
97 if ( $ending < 4294967295 ) {
98 $ending = "TIMESTAMP '". time2str('%Y-%m-%d %X', $ending). "'";
99 $twhere .= " AND Transactions.Created <= $ending ";
102 if ( $cgi->param('otaker') && $cgi->param('otaker') =~ /^([\w\.\-]+)$/ ) {
103 $twhere .= " AND Users.name = '$1' ";
106 my $transactions = "FROM Transactions $join $twhere";
107 my $where = "WHERE EXISTS ( SELECT 1 $transactions )";
109 if ( $cgi->param('category') =~ /^(\w+)$/ ) {
110 $where .= " AND ocfv_TimeType.Content = '$1'";
113 my $ticket_time = "( SELECT SUM($transaction_time) $transactions )";
114 push @select, "$ticket_time AS ticket_time";
115 push @select_total, "SUM($ticket_time)";
119 my $applied_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $applied )";
121 push @select, "$applied_time AS applied_time";
122 push @select_total, "SUM($applied_time)";
126 my $addl_from = " LEFT JOIN (
127 SELECT DISTINCT ON (ObjectId)
129 FROM ObjectCustomFieldValues
131 ON (ObjectCustomFieldValues.CustomField = CustomFields.Id)
132 WHERE CustomFields.Name = 'TimeType'
133 AND ObjectCustomFieldValues.ObjectType = 'RT::Ticket'
134 AND ObjectCustomFieldValues.Disabled = 0
135 ORDER BY ObjectId ASC, ObjectCustomFieldValues.LastUpdated DESC
136 ) AS ocfv_TimeType ON (Tickets.Id = ocfv_TimeType.ObjectId)
140 'select' => join(', ', @select),
141 'table' => 'tickets', #Pg-ism
142 #'table' => 'Tickets',
143 'addl_from' => $addl_from,
144 'extra_sql' => $where,
145 'order by' => 'ORDER BY Created',
148 my $count_query = "SELECT ".join(', ', @select_total).
149 " FROM Tickets $addl_from $where";
151 my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];