1 <SCRIPT TYPE="text/javascript" SRC="overlibmws.js"></SCRIPT>
2 <TABLE BORDER=0 CELLSPACING=0 CELLPADDING=2 BGCOLOR="#eeeeee">
3 <TR><TH BGCOLOR="#ff6666" COLSPAN=15>Open Tickets</TH></TR>
10 my $can_set_priority =
11 grep { exists($_->{'_selfservice_priority'}) } @tickets;
12 if ( $can_set_priority ) {
14 $OUT .= qq!<FORM ACTION="$selfurl" METHOD="POST">! .
15 qq!<INPUT TYPE="hidden" NAME="session" VALUE="$session_id">! .
16 qq!<INPUT TYPE="hidden" NAME="action" VALUE="ticket_priority">!;
18 $date_format ||= '%Y-%m-%d';
19 my $date_formatter = sub {
20 my $time = Date::Parse::str2time($_[0], 'GMT'); # RT internal dates are GMT
21 # exclude times within 24 hours of zero
22 ($time > 86400) ? Date::Format::time2str($date_format, $time) : ''
25 my @titles = ('#', qw(Subject Queue Status Created Due));
26 push @titles, 'Estimated<BR>Minutes';
27 push @titles, 'Priority';
29 $OUT .= join("\n", map { "<TH VALIGN=\"top\">$_</TH><TH> </TH>" } @titles)
32 foreach my $ticket ( @tickets ) {
33 my $id = $ticket->{'id'};
34 my $td = qq!<TD BGCOLOR="#$col">!;
35 my $space = $td.' </TD>';
36 my $link = qq!<A HREF="${url}tktview;ticket_id=$id">!;
38 $td. $link . $id . '</A></TD>'. $space .
39 $td. $link . $ticket->{'subject'} . '</A></TD>'. $space .
40 $td. $ticket->{'queue'} . '</TD>'. $space .
41 $td. $ticket->{'status'} . '</TD>'. $space .
42 $td. $date_formatter->($ticket->{'created'}) . '</TD>'. $space .
43 $td. $date_formatter->($ticket->{'due'}) . '</TD>'. $space .
44 qq!<TD BGCOLOR="#$col" ALIGN="right">!. ($ticket->{'timeestimated'} || '')
46 qq!<TD BGCOLOR="#$col" ALIGN="right">!;
47 if ( $can_set_priority ) {
48 $OUT .= '<INPUT TYPE="hidden" NAME="ticket'.$id.'" VALUE="1">' .
49 '<INPUT TYPE="text" SIZE=4 NAME="priority'.$id.'"' .
50 'VALUE="'.$ticket->{'_selfservice_priority'}.'"></TD>';
51 if ( exists($ticket_error{$id}) ) {
52 # display error message compactly
53 $OUT .= '<TD><FONT COLOR="#ff0000" onmouseover="'.
54 "return overlib('".$ticket_error{$id}."', AUTOSTATUS, WRAP);" .
55 '" onmouseout="nd();">*</FONT></TD>';
59 $OUT .= ($ticket->{'content'} || $ticket->{'priority'}) . '</TD>';
62 $col = $col eq $col1 ? $col2 : $col1;
64 if ( $can_set_priority ) {
65 $OUT .= '<TR><TD COLSPAN=15 ALIGN="right">
66 <INPUT TYPE="submit" VALUE="Save changes"></TD></TR></FORM>';