1 package FS::part_export::rt_ticket;
3 use vars qw(@ISA %info);
6 use FS::Record qw(qsearch qsearchs);
10 @ISA = qw(FS::part_export);
14 my %template_select = (
20 option_values => sub {
21 %templates = (0 => '',
22 map { $_->msgnum, $_->msgname }
23 qsearch({ table => 'msg_template',
24 hashref => { disabled => '' },
25 order_by => 'ORDER BY msgnum ASC'
28 sort keys (%templates);
38 option_values => sub {
39 %queues = (0 => '', FS::TicketSystem->queues());
40 sort {$queues{$a} cmp $queues{$b}} keys %queues;
44 tie my %options, 'Tie::IxHash', (
49 <TR><TH></TH><TH>Queue</TH><TH>Template</TH></TR>
50 <TR><TD>New service</TD><TD>',
54 'insert_template' => {
62 <TR><TD>Delete</TD><TD>',
66 'delete_template' => {
74 <TR><TD>Modify</TD><TD>',
78 'replace_template' => {
86 <TR><TD>Suspend</TD><TD>',
90 'suspend_template' => {
96 'unsuspend_queue' => {
98 <TR><TD>Unsuspend</TD><TD>',
102 'unsuspend_template' => {
111 label => 'Requestor',
113 option_label => sub {
115 'Template From: address',
116 'Customer\'s invoice address',
120 option_values => sub { (0, 1) },
125 'svc' => [qw( svc_acct svc_broadband svc_phone svc_domain )],
127 'Create an RT ticket',
128 'options' => \%options,
132 Create a ticket in RT. The subject and body of the ticket
133 will be generated from a message template.'
137 my( $self, $action, $svc ) = (shift, shift, shift);
138 my $conf = new FS::Conf;
139 die "rt_ticket export - no ticket system configured"
140 unless $conf->config('ticket_system');
142 FS::TicketSystem->init();
144 my $msgnum = $self->option($action.'_template');
147 my $queue = $self->option($action.'_queue');
150 my $msg_template = FS::msg_template->by_key($msgnum);
151 return "Template $msgnum not found\n" if !$msg_template;
153 my $cust_pkg = $svc->cust_svc->cust_pkg;
154 my $cust_main = $svc->cust_svc->cust_pkg->cust_main if $cust_pkg;
155 my $custnum = $cust_main->custnum if $cust_main;
156 my $svcnum = $svc->svcnum if $action ne 'delete';
159 if ( $action eq 'replace' ) {
161 %msg = $msg_template->prepare(
162 'cust_main' => $cust_main,
163 'object' => [ $svc, $old ],
168 %msg = $msg_template->prepare(
169 'cust_main' => $cust_main,
173 my $requestor = $msg{'from'};
174 $requestor = [ $cust_main->invoicing_list_emailonly ]
175 if $cust_main and $self->option('requestor') == 1;
177 my $err_or_ticket = FS::TicketSystem->create_ticket(
178 '', #session should already exist
180 'subject' => $msg{'subject'},
181 'requestor' => $requestor,
182 'message' => $msg{'html_body'},
183 'mime_type' => 'text/html',
184 'custnum' => $custnum,
187 if( ref($err_or_ticket) ) {
191 return $err_or_ticket;
196 my($self, $svc) = (shift, shift);
197 $self->_export_ticket('insert', $svc);
200 sub _export_replace {
201 my($self, $new, $old) = (shift, shift, shift);
202 $self->_export_ticket('replace', $new, $old);
206 my($self, $svc) = (shift, shift);
207 $self->_export_ticket('delete', $svc);
210 sub _export_suspend {
211 my($self, $svc) = (shift, shift);
212 $self->_export_ticket('suspend', $svc);
215 sub _export_unsuspend {
216 my($self, $svc) = (shift, shift);
217 $self->_export_ticket('unsuspend', $svc);