4 use vars qw( @ISA $DEBUG $me $ignore_quantity $conf $ticket_system );
6 #use Scalar::Util qw( blessed );
7 use List::Util qw( max );
9 use FS::Record qw( qsearch qsearchs dbh str2time_sql str2time_sql_closing );
14 use FS::domain_record;
18 use FS::export_cust_svc;
20 #most FS::svc_ classes are autoloaded in svc_x emthod
21 use FS::svc_acct; #this one is used in the cache stuff
23 @ISA = qw( FS::cust_main_Mixin FS::option_Common ); #FS::Record );
30 #ask FS::UID to run this stuff for us later
31 FS::UID->install_callback( sub {
33 $ticket_system = $conf->config('ticket_system')
36 our $cache_enabled = 0;
39 my( $self, $hashref ) = @_;
40 if ( $cache_enabled && $hashref->{'svc'} ) {
41 $self->{'_svcpart'} = FS::part_svc->new($hashref);
47 my ( $hashref, $cache ) = @_;
48 if ( $hashref->{'username'} ) {
49 $self->{'_svc_acct'} = FS::svc_acct->new($hashref, '');
51 if ( $hashref->{'svc'} ) {
52 $self->{'_svcpart'} = FS::part_svc->new($hashref);
58 FS::cust_svc - Object method for cust_svc objects
64 $record = new FS::cust_svc \%hash
65 $record = new FS::cust_svc { 'column' => 'value' };
67 $error = $record->insert;
69 $error = $new_record->replace($old_record);
71 $error = $record->delete;
73 $error = $record->check;
75 ($label, $value) = $record->label;
79 An FS::cust_svc represents a service. FS::cust_svc inherits from FS::Record.
80 The following fields are currently supported:
84 =item svcnum - primary key (assigned automatically for new services)
86 =item pkgnum - Package (see L<FS::cust_pkg>)
88 =item svcpart - Service definition (see L<FS::part_svc>)
90 =item agent_svcid - Optional legacy service ID
92 =item overlimit - date the service exceeded its usage limit
102 Creates a new service. To add the refund to the database, see L<"insert">.
103 Services are normally created by creating FS::svc_ objects (see
104 L<FS::svc_acct>, L<FS::svc_domain>, and L<FS::svc_forward>, among others).
108 sub table { 'cust_svc'; }
112 Adds this service to the database. If there is an error, returns the error,
113 otherwise returns false.
120 local $SIG{HUP} = 'IGNORE';
121 local $SIG{INT} = 'IGNORE';
122 local $SIG{QUIT} = 'IGNORE';
123 local $SIG{TERM} = 'IGNORE';
124 local $SIG{TSTP} = 'IGNORE';
125 local $SIG{PIPE} = 'IGNORE';
127 my $oldAutoCommit = $FS::UID::AutoCommit;
128 local $FS::UID::AutoCommit = 0;
131 my $error = $self->SUPER::insert;
133 #check if this releases a hold (see FS::pkg_svc provision_hold)
134 $error ||= $self->_check_provision_hold;
137 $dbh->rollback if $oldAutoCommit;
138 return $error if $error
141 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
148 Deletes this service from the database. If there is an error, returns the
149 error, otherwise returns false. Note that this only removes the cust_svc
150 record - you should probably use the B<cancel> method instead.
159 my $cust_pkg = $self->cust_pkg;
160 my $custnum = $cust_pkg->custnum if $cust_pkg;
162 local $SIG{HUP} = 'IGNORE';
163 local $SIG{INT} = 'IGNORE';
164 local $SIG{QUIT} = 'IGNORE';
165 local $SIG{TERM} = 'IGNORE';
166 local $SIG{TSTP} = 'IGNORE';
167 local $SIG{PIPE} = 'IGNORE';
169 my $oldAutoCommit = $FS::UID::AutoCommit;
170 local $FS::UID::AutoCommit = 0;
173 # delete associated export_cust_svc
174 foreach my $export_cust_svc (
175 qsearch('export_cust_svc',{ 'svcnum' => $self->svcnum })
177 my $error = $export_cust_svc->delete;
179 $dbh->rollback if $oldAutoCommit;
184 my $error = $self->SUPER::delete;
186 $dbh->rollback if $oldAutoCommit;
190 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
192 if ( $ticket_system eq 'RT_Internal' ) {
193 unless ( $rt_session ) {
194 FS::TicketSystem->init;
195 $rt_session = FS::TicketSystem->session;
197 my $links = RT::Links->new($rt_session->{CurrentUser});
198 my $svcnum = $self->svcnum;
199 $links->Limit(FIELD => 'Target',
200 VALUE => 'freeside://freeside/cust_svc/'.$svcnum);
201 while ( my $l = $links->Next ) {
204 # re-link to point to the customer instead
206 $l->SetTarget('freeside://freeside/cust_main/'.$custnum);
209 ($val, $msg) = $l->Delete;
211 # can't do anything useful on error
212 warn "error unlinking ticket $svcnum: $msg\n" if !$val;
219 Cancels the relevant service by calling the B<cancel> method of the associated
220 FS::svc_XXX object (i.e. an FS::svc_acct object or FS::svc_domain object),
221 deleting the FS::svc_XXX record and then deleting this record.
223 If there is an error, returns the error, otherwise returns false.
230 local $SIG{HUP} = 'IGNORE';
231 local $SIG{INT} = 'IGNORE';
232 local $SIG{QUIT} = 'IGNORE';
233 local $SIG{TERM} = 'IGNORE';
234 local $SIG{TSTP} = 'IGNORE';
235 local $SIG{PIPE} = 'IGNORE';
237 my $oldAutoCommit = $FS::UID::AutoCommit;
238 local $FS::UID::AutoCommit = 0;
241 my $part_svc = $self->part_svc;
243 $part_svc->svcdb =~ /^([\w\-]+)$/ or do {
244 $dbh->rollback if $oldAutoCommit;
245 return "Illegal svcdb value in part_svc!";
248 require "FS/$svcdb.pm";
250 my $svc = $self->svc_x;
252 if ( %opt && $opt{'date'} ) {
253 my $error = $svc->expire($opt{'date'});
255 $dbh->rollback if $oldAutoCommit;
256 return "Error expiring service: $error";
259 my $error = $svc->cancel;
261 $dbh->rollback if $oldAutoCommit;
262 return "Error canceling service: $error";
264 $error = $svc->delete; #this deletes this cust_svc record as well
266 $dbh->rollback if $oldAutoCommit;
267 return "Error deleting service: $error";
274 warn "WARNING: no svc_ record found for svcnum ". $self->svcnum.
275 "; deleting cust_svc only\n";
277 my $error = $self->delete;
279 $dbh->rollback if $oldAutoCommit;
280 return "Error deleting cust_svc: $error";
285 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
291 =item overlimit [ ACTION ]
293 Retrieves or sets the overlimit date. If ACTION is absent, return
294 the present value of overlimit. If ACTION is present, it can
295 have the value 'suspend' or 'unsuspend'. In the case of 'suspend' overlimit
296 is set to the current time if it is not already set. The 'unsuspend' value
297 causes the time to be cleared.
299 If there is an error on setting, returns the error, otherwise returns false.
305 my $action = shift or return $self->getfield('overlimit');
307 local $SIG{HUP} = 'IGNORE';
308 local $SIG{INT} = 'IGNORE';
309 local $SIG{QUIT} = 'IGNORE';
310 local $SIG{TERM} = 'IGNORE';
311 local $SIG{TSTP} = 'IGNORE';
312 local $SIG{PIPE} = 'IGNORE';
314 my $oldAutoCommit = $FS::UID::AutoCommit;
315 local $FS::UID::AutoCommit = 0;
318 if ( $action eq 'suspend' ) {
319 $self->setfield('overlimit', time) unless $self->getfield('overlimit');
320 }elsif ( $action eq 'unsuspend' ) {
321 $self->setfield('overlimit', '');
323 die "unexpected action value: $action";
326 local $ignore_quantity = 1;
327 my $error = $self->replace;
329 $dbh->rollback if $oldAutoCommit;
330 return "Error setting overlimit: $error";
333 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
339 =item replace OLD_RECORD
341 Replaces the OLD_RECORD with this one in the database. If there is an error,
342 returns the error, otherwise returns false.
349 # my $old = ( blessed($_[0]) && $_[0]->isa('FS::Record') )
351 # : $new->replace_old;
352 my ( $new, $old ) = ( shift, shift );
353 $old = $new->replace_old unless defined($old);
355 local $SIG{HUP} = 'IGNORE';
356 local $SIG{INT} = 'IGNORE';
357 local $SIG{QUIT} = 'IGNORE';
358 local $SIG{TERM} = 'IGNORE';
359 local $SIG{TSTP} = 'IGNORE';
360 local $SIG{PIPE} = 'IGNORE';
362 my $oldAutoCommit = $FS::UID::AutoCommit;
363 local $FS::UID::AutoCommit = 0;
366 if ( $new->svcpart != $old->svcpart ) {
367 my $svc_x = $new->svc_x;
368 my $new_svc_x = ref($svc_x)->new({$svc_x->hash, svcpart=>$new->svcpart });
369 local($FS::Record::nowarn_identical) = 1;
370 my $error = $new_svc_x->replace($svc_x);
372 $dbh->rollback if $oldAutoCommit;
373 return $error if $error;
377 # #trigger a re-export on pkgnum changes?
378 # # (of prepaid packages), for Expiration RADIUS attribute
379 # if ( $new->pkgnum != $old->pkgnum && $new->cust_pkg->part_pkg->is_prepaid ) {
380 # my $svc_x = $new->svc_x;
381 # local($FS::Record::nowarn_identical) = 1;
382 # my $error = $svc_x->export('replace');
384 # $dbh->rollback if $oldAutoCommit;
385 # return $error if $error;
389 #trigger a pkg_change export on pkgnum changes
390 if ( $new->pkgnum != $old->pkgnum ) {
391 my $error = $new->svc_x->export('pkg_change', $new->cust_pkg,
396 $dbh->rollback if $oldAutoCommit;
397 return $error if $error;
399 } # if pkgnum is changing
401 #my $error = $new->SUPER::replace($old, @_);
402 my $error = $new->SUPER::replace($old);
404 #trigger a relocate export on location changes
405 if ( $new->cust_pkg->locationnum != $old->cust_pkg->locationnum ) {
406 my $svc_x = $new->svc_x;
407 if ( $svc_x->locationnum ) {
408 if ( $svc_x->locationnum == $old->cust_pkg->locationnum ) {
409 # in this case, set the service location to be the same as the new
411 $svc_x->set('locationnum', $new->cust_pkg->locationnum);
412 # and replace it, which triggers a relocate export so we don't
414 $error ||= $svc_x->replace;
416 # the service already has a different location from its package
420 # the service doesn't have a locationnum (either isn't of a type
421 # that has the locationnum field, or the locationnum is null and
422 # defaults to cust_pkg->locationnum)
423 # so just trigger the export here
424 $error ||= $new->svc_x->export('relocate',
425 $new->cust_pkg->cust_location,
426 $old->cust_pkg->cust_location,
428 } # if ($svc_x->locationnum)
429 } # if this is a location change
431 #check if this releases a hold (see FS::pkg_svc provision_hold)
432 $error ||= $new->_check_provision_hold;
435 $dbh->rollback if $oldAutoCommit;
436 return $error if $error
439 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
446 Checks all fields to make sure this is a valid service. If there is an error,
447 returns the error, otherwise returns false. Called by the insert and
456 $self->ut_numbern('svcnum')
457 || $self->ut_numbern('pkgnum')
458 || $self->ut_number('svcpart')
459 || $self->ut_numbern('agent_svcid')
460 || $self->ut_numbern('overlimit')
462 return $error if $error;
464 my $part_svc = qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
465 return "Unknown svcpart" unless $part_svc;
467 if ( $self->pkgnum && ! $ignore_quantity ) {
469 #slightly inefficient since ->pkg_svc will also look it up, but fixing
470 # a much larger perf problem and have bigger fish to fry
471 my $cust_pkg = $self->cust_pkg;
473 my $pkg_svc = $self->pkg_svc
474 || new FS::pkg_svc { 'svcpart' => $self->svcpart,
475 'pkgpart' => $cust_pkg->pkgpart,
479 #service add-ons, kinda false laziness/reimplementation of part_pkg->pkg_svc
480 foreach my $part_pkg_link ( $cust_pkg->part_pkg->svc_part_pkg_link ) {
481 my $addon_pkg_svc = qsearchs('pkg_svc', {
482 pkgpart => $part_pkg_link->dst_pkgpart,
483 svcpart => $self->svcpart,
485 $pkg_svc->quantity( $pkg_svc->quantity + $addon_pkg_svc->quantity )
489 #better error message? UI shouldn't get here
490 return "No svcpart ". $self->svcpart.
491 " services in pkgpart ". $cust_pkg->pkgpart
492 unless $pkg_svc->quantity > 0;
494 my $num_cust_svc = $cust_pkg->num_cust_svc( $self->svcpart );
496 #false laziness w/cust_pkg->part_svc
497 my $num_avail = max( 0, ($cust_pkg->quantity || 1) * $pkg_svc->quantity
501 #better error message? again, UI shouldn't get here
502 return "Already $num_cust_svc ". $pkg_svc->part_svc->svc.
503 " services for pkgnum ". $self->pkgnum
513 Returns the displayed service number for this service: agent_svcid if it has a
514 value, svcnum otherwise
520 $self->agent_svcid || $self->svcnum;
525 Returns the definition for this service, as a FS::part_svc object (see
532 return $self->{_svcpart} if $self->{_svcpart};
533 cluck 'cust_svc->part_svc called' if $DEBUG;
534 qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
539 Returns the package this service belongs to, as a FS::cust_pkg object (see
546 qsearchs( 'cust_pkg', { 'pkgnum' => $self->pkgnum } );
551 Returns the pkg_svc record for for this service, if applicable.
557 my $cust_pkg = $self->cust_pkg;
558 return undef unless $cust_pkg;
560 qsearchs( 'pkg_svc', { 'svcpart' => $self->svcpart,
561 'pkgpart' => $cust_pkg->pkgpart,
568 Returns the date this service was inserted.
574 $self->h_date('insert');
577 =item pkg_cancel_date
579 Returns the date this service's package was canceled. This normally only
580 exists for a service that's been preserved through cancellation with the
581 part_pkg.preserve flag.
585 sub pkg_cancel_date {
587 my $cust_pkg = $self->cust_pkg or return;
588 return $cust_pkg->getfield('cancel') || '';
593 Returns a list consisting of:
594 - The name of this service (from part_svc)
595 - A meaningful identifier (username, domain, or mail alias)
596 - The table name (i.e. svc_domain) for this service
601 my($label, $value, $svcdb) = $cust_svc->label;
605 Like the B<label> method, except the second item in the list ("meaningful
606 identifier") may be longer - typically, a full name is included.
610 sub label { shift->_label('svc_label', @_); }
611 sub label_long { shift->_label('svc_label_long', @_); }
616 my $svc_x = $self->svc_x
617 or return "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum;
619 $self->$method($svc_x);
622 sub svc_label { shift->_svc_label('label', @_); }
623 sub svc_label_long { shift->_svc_label('label_long', @_); }
626 my( $self, $method, $svc_x ) = ( shift, shift, shift );
629 $self->part_svc->svc,
631 $self->part_svc->svcdb,
639 Returns a listref of html elements associated with this service's exports.
645 my $svc_x = $self->svc_x
646 or return [ "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum ];
648 $svc_x->export_links;
651 =item export_getsettings
653 Returns two hashrefs of settings associated with this service's exports.
657 sub export_getsettings {
659 my $svc_x = $self->svc_x
660 or return "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum;
662 $svc_x->export_getsettings;
668 Returns the FS::svc_XXX object for this service (i.e. an FS::svc_acct object or
669 FS::svc_domain object, etc.)
675 my $svcdb = $self->part_svc->svcdb;
676 if ( $svcdb eq 'svc_acct' && $self->{'_svc_acct'} ) {
677 $self->{'_svc_acct'};
679 require "FS/$svcdb.pm";
680 warn "$me svc_x: part_svc.svcpart ". $self->part_svc->svcpart.
681 ", so searching for $svcdb.svcnum ". $self->svcnum. "\n"
683 qsearchs( $svcdb, { 'svcnum' => $self->svcnum } );
687 =item seconds_since TIMESTAMP
689 See L<FS::svc_acct/seconds_since>. Equivalent to
690 $cust_svc->svc_x->seconds_since, but more efficient. Meaningless for records
691 where B<svcdb> is not "svc_acct".
695 #internal session db deprecated (or at least on hold)
696 sub seconds_since { 'internal session db deprecated'; };
697 ##note: implementation here, POD in FS::svc_acct
699 # my($self, $since) = @_;
701 # my $sth = $dbh->prepare(' SELECT SUM(logout-login) FROM session
704 # AND logout IS NOT NULL'
705 # ) or die $dbh->errstr;
706 # $sth->execute($self->svcnum, $since) or die $sth->errstr;
707 # $sth->fetchrow_arrayref->[0];
710 =item seconds_since_sqlradacct TIMESTAMP_START TIMESTAMP_END
712 Equivalent to $cust_svc->svc_x->seconds_since_sqlradacct, but
713 more efficient. Meaningless for records where B<svcdb> is not
714 svc_acct or svc_broadband.
718 sub seconds_since_sqlradacct {
719 my($self, $start, $end) = @_;
721 my $mes = "$me seconds_since_sqlradacct:";
723 my $svc_x = $self->svc_x;
725 my @part_export = $self->part_svc->part_export_usage;
726 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
727 " service definition"
732 foreach my $part_export ( @part_export ) {
734 next if $part_export->option('ignore_accounting');
736 warn "$mes connecting to sqlradius database\n"
739 my $dbh = DBI->connect( map { $part_export->option($_) }
740 qw(datasrc username password) )
741 or die "can't connect to sqlradius database: ". $DBI::errstr;
743 warn "$mes connected to sqlradius database\n"
746 #select a unix time conversion function based on database type
747 my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
748 my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
750 my $username = $part_export->export_username($svc_x);
754 warn "$mes finding closed sessions completely within the given range\n"
759 if ($part_export->option('process_single_realm')) {
760 $realm = 'AND Realm = ?';
761 $realmparam = $part_export->option('realm');
764 my $sth = $dbh->prepare("SELECT SUM(acctsessiontime)
768 AND $str2time AcctStartTime $closing >= ?
769 AND $str2time AcctStopTime $closing < ?
770 AND $str2time AcctStopTime $closing > 0
771 AND AcctStopTime IS NOT NULL"
772 ) or die $dbh->errstr;
773 $sth->execute($username, ($realm ? $realmparam : ()), $start, $end)
775 my $regular = $sth->fetchrow_arrayref->[0];
777 warn "$mes finding open sessions which start in the range\n"
780 # count session start->range end
781 $query = "SELECT SUM( ? - $str2time AcctStartTime $closing )
785 AND $str2time AcctStartTime $closing >= ?
786 AND $str2time AcctStartTime $closing < ?
787 AND ( ? - $str2time AcctStartTime $closing ) < 86400
788 AND ( $str2time AcctStopTime $closing = 0
789 OR AcctStopTime IS NULL )";
790 $sth = $dbh->prepare($query) or die $dbh->errstr;
793 ($realm ? $realmparam : ()),
797 or die $sth->errstr. " executing query $query";
798 my $start_during = $sth->fetchrow_arrayref->[0];
800 warn "$mes finding closed sessions which start before the range but stop during\n"
803 #count range start->session end
804 $sth = $dbh->prepare("SELECT SUM( $str2time AcctStopTime $closing - ? )
808 AND $str2time AcctStartTime $closing < ?
809 AND $str2time AcctStopTime $closing >= ?
810 AND $str2time AcctStopTime $closing < ?
811 AND $str2time AcctStopTime $closing > 0
812 AND AcctStopTime IS NOT NULL"
813 ) or die $dbh->errstr;
814 $sth->execute( $start,
816 ($realm ? $realmparam : ()),
821 my $end_during = $sth->fetchrow_arrayref->[0];
823 warn "$mes finding closed sessions which start before the range but stop after\n"
826 # count range start->range end
827 # don't count open sessions anymore (probably missing stop record)
828 $sth = $dbh->prepare("SELECT COUNT(*)
832 AND $str2time AcctStartTime $closing < ?
833 AND ( $str2time AcctStopTime $closing >= ?
835 # OR AcctStopTime = 0
836 # OR AcctStopTime IS NULL )"
837 ) or die $dbh->errstr;
838 $sth->execute($username, ($realm ? $realmparam : ()), $start, $end )
840 my $entire_range = ($end-$start) * $sth->fetchrow_arrayref->[0];
842 $seconds += $regular + $end_during + $start_during + $entire_range;
844 warn "$mes done finding sessions\n"
853 =item attribute_since_sqlradacct TIMESTAMP_START TIMESTAMP_END ATTRIBUTE
855 See L<FS::svc_acct/attribute_since_sqlradacct>. Equivalent to
856 $cust_svc->svc_x->attribute_since_sqlradacct, but more efficient.
857 Meaningless for records where B<svcdb> is not svc_acct or svc_broadband.
861 #(false laziness w/seconds_since_sqlradacct above)
862 sub attribute_since_sqlradacct {
863 my($self, $start, $end, $attrib) = @_;
865 my $mes = "$me attribute_since_sqlradacct:";
867 my $svc_x = $self->svc_x;
869 my @part_export = $self->part_svc->part_export_usage;
870 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
871 " service definition"
877 foreach my $part_export ( @part_export ) {
879 next if $part_export->option('ignore_accounting');
881 warn "$mes connecting to sqlradius database\n"
884 my $dbh = DBI->connect( map { $part_export->option($_) }
885 qw(datasrc username password) )
886 or die "can't connect to sqlradius database: ". $DBI::errstr;
888 warn "$mes connected to sqlradius database\n"
891 #select a unix time conversion function based on database type
892 my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
893 my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
895 my $username = $part_export->export_username($svc_x);
897 warn "$mes SUMing $attrib sessions\n"
902 if ($part_export->option('process_single_realm')) {
903 $realm = 'AND Realm = ?';
904 $realmparam = $part_export->option('realm');
907 my $sth = $dbh->prepare("SELECT SUM($attrib)
911 AND $str2time AcctStopTime $closing >= ?
912 AND $str2time AcctStopTime $closing < ?
913 AND AcctStopTime IS NOT NULL"
914 ) or die $dbh->errstr;
915 $sth->execute($username, ($realm ? $realmparam : ()), $start, $end)
918 my $row = $sth->fetchrow_arrayref;
919 $sum += $row->[0] if defined($row->[0]);
921 warn "$mes done SUMing sessions\n"
930 #note: implementation here, POD in FS::svc_acct
931 # false laziness w/above
932 sub attribute_last_sqlradacct {
933 my($self, $attrib) = @_;
935 my $mes = "$me attribute_last_sqlradacct:";
937 my $svc_x = $self->svc_x;
939 my @part_export = $self->part_svc->part_export_usage;
940 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
941 " service definition"
946 my $AcctStartTime = 0;
948 foreach my $part_export ( @part_export ) {
950 next if $part_export->option('ignore_accounting');
952 warn "$mes connecting to sqlradius database\n"
955 my $dbh = DBI->connect( map { $part_export->option($_) }
956 qw(datasrc username password) )
957 or die "can't connect to sqlradius database: ". $DBI::errstr;
959 warn "$mes connected to sqlradius database\n"
962 #select a unix time conversion function based on database type
963 my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
964 my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
966 my $username = $part_export->export_username($svc_x);
968 warn "$mes finding most-recent $attrib\n"
973 if ($part_export->option('process_single_realm')) {
974 $realm = 'AND Realm = ?';
975 $realmparam = $part_export->option('realm');
978 my $sth = $dbh->prepare("SELECT $attrib, $str2time AcctStartTime $closing
982 ORDER BY AcctStartTime DESC LIMIT 1
983 ") or die $dbh->errstr;
984 $sth->execute($username, ($realm ? $realmparam : ()) )
987 my $row = $sth->fetchrow_arrayref;
988 if ( defined($row->[0]) && $row->[1] > $AcctStartTime ) {
990 $AcctStartTime = $row->[1];
1002 =item get_session_history TIMESTAMP_START TIMESTAMP_END
1004 See L<FS::svc_acct/get_session_history>. Equivalent to
1005 $cust_svc->svc_x->get_session_history, but more efficient. Meaningless for
1006 records where B<svcdb> is not "svc_acct".
1010 sub get_session_history {
1011 my($self, $start, $end, $attrib) = @_;
1015 my @part_export = $self->part_svc->part_export_usage;
1016 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
1017 " service definition"
1018 unless @part_export;
1023 foreach my $part_export ( @part_export ) {
1025 @{ $part_export->usage_sessions( $start, $end, $self->svc_x ) };
1032 =item tickets [ STATUS ]
1034 Returns an array of hashes representing the tickets linked to this service.
1036 An optional status (or arrayref or hashref of statuses) may be specified.
1042 my $status = ( @_ && $_[0] ) ? shift : '';
1044 my $conf = FS::Conf->new;
1045 my $num = $conf->config('cust_main-max_tickets') || 10;
1048 if ( $conf->config('ticket_system') ) {
1049 unless ( $conf->config('ticket_system-custom_priority_field') ) {
1051 @tickets = @{ FS::TicketSystem->service_tickets( $self->svcnum,
1060 foreach my $priority (
1061 $conf->config('ticket_system-custom_priority_field-values'), ''
1063 last if scalar(@tickets) >= $num;
1065 @{ FS::TicketSystem->service_tickets( $self->svcnum,
1066 $num - scalar(@tickets),
1084 =item smart_search OPTION => VALUE ...
1086 Accepts the option I<search>, the string to search for. The string will
1087 be searched for as a username, email address, IP address, MAC address,
1088 phone number, and hardware serial number. Unlike the I<smart_search> on
1089 customers, this always requires an exact match.
1093 # though perhaps it should be fuzzy in some cases?
1096 my %param = __PACKAGE__->smart_search_param(@_);
1100 sub smart_search_param {
1104 my $string = $opt{'search'};
1105 $string =~ s/(^\s+|\s+$)//; #trim leading & trailing whitespace
1108 map { my $table = $_;
1109 my $search_sql = "FS::$table"->search_sql($string);
1110 my $addl_from = "FS::$table"->search_sql_addl_from();
1112 "SELECT $table.svcnum AS svcnum, '$table' AS svcdb ".
1113 "FROM $table $addl_from WHERE $search_sql";
1115 FS::part_svc->svc_tables;
1117 if ( $string =~ /^(\d+)$/ ) {
1118 unshift @or, "SELECT cust_svc.svcnum, NULL as svcdb FROM cust_svc WHERE agent_svcid = $1";
1121 my $addl_from = " RIGHT JOIN (\n" . join("\nUNION\n", @or) . "\n) AS svc_all ".
1122 " ON (svc_all.svcnum = cust_svc.svcnum) ";
1126 push @extra_sql, $FS::CurrentUser::CurrentUser->agentnums_sql(
1127 'null_right' => 'View/link unlinked services'
1129 my $extra_sql = ' WHERE '.join(' AND ', @extra_sql);
1131 $addl_from .= ' LEFT JOIN cust_pkg USING ( pkgnum )'.
1132 FS::UI::Web::join_cust_main('cust_pkg', 'cust_pkg').
1133 ' LEFT JOIN part_svc USING ( svcpart )';
1136 'table' => 'cust_svc',
1137 'select' => 'svc_all.svcnum AS svcnum, '.
1138 'COALESCE(svc_all.svcdb, part_svc.svcdb) AS svcdb, '.
1140 'addl_from' => $addl_from,
1142 'extra_sql' => $extra_sql,
1146 # If the associated cust_pkg is 'on hold'
1147 # and the associated pkg_svc has the provision_hold flag
1148 # and there are no more available_part_svcs on the cust_pkg similarly flagged,
1149 # then removes hold from pkg
1150 # returns $error or '' on success,
1151 # does not indicate if pkg status was changed
1152 sub _check_provision_hold {
1155 # check status of cust_pkg
1156 my $cust_pkg = $self->cust_pkg;
1157 return '' unless $cust_pkg && $cust_pkg->status eq 'on hold';
1159 # check flag on this svc
1160 # small false laziness with $self->pkg_svc
1161 # to avoid looking up cust_pkg twice
1162 my $pkg_svc = qsearchs( 'pkg_svc', {
1163 'svcpart' => $self->svcpart,
1164 'pkgpart' => $cust_pkg->pkgpart,
1166 return '' unless $pkg_svc->provision_hold;
1168 # check for any others available with that flag
1169 return '' if $cust_pkg->available_part_svc( 'provision_hold' => 1 );
1171 # conditions met, remove hold
1172 return $cust_pkg->unsuspend;
1178 # fix missing (deleted by mistake) svc_x records
1179 warn "searching for missing svc_x records...\n";
1181 'table' => 'cust_svc',
1182 'select' => 'cust_svc.*',
1183 'addl_from' => ' LEFT JOIN ( ' .
1185 map { "SELECT svcnum FROM $_" }
1186 FS::part_svc->svc_tables
1187 ) . ' ) AS svc_all ON cust_svc.svcnum = svc_all.svcnum',
1188 'extra_sql' => ' WHERE svc_all.svcnum IS NULL',
1190 my @svcs = qsearch(\%search);
1191 warn "found ".scalar(@svcs)."\n";
1193 local $FS::Record::nowarn_classload = 1; # for h_svc_
1194 local $FS::svc_Common::noexport_hack = 1; # because we're inserting services
1197 'hashref' => { history_action => 'delete' },
1198 'order_by' => ' ORDER BY history_date DESC LIMIT 1',
1200 foreach my $cust_svc (@svcs) {
1201 my $svcnum = $cust_svc->svcnum;
1202 my $svcdb = $cust_svc->part_svc->svcdb;
1203 $h_search{'hashref'}{'svcnum'} = $svcnum;
1204 $h_search{'table'} = "h_$svcdb";
1205 my $h_svc_x = qsearchs(\%h_search)
1207 my $class = "FS::$svcdb";
1208 my $new_svc_x = $class->new({ $h_svc_x->hash });
1209 my $error = $new_svc_x->insert;
1210 warn "error repairing svcnum $svcnum ($svcdb) from history:\n$error\n"
1221 Behaviour of changing the svcpart of cust_svc records is undefined and should
1222 possibly be prohibited, and pkg_svc records are not checked.
1224 pkg_svc records are not checked in general (here).
1226 Deleting this record doesn't check or delete the svc_* record associated
1229 In seconds_since_sqlradacct, specifying a DATASRC/USERNAME/PASSWORD instead of
1230 a DBI database handle is not yet implemented.
1234 L<FS::Record>, L<FS::cust_pkg>, L<FS::part_svc>, L<FS::pkg_svc>,
1235 schema.html from the base documentation