4 use vars qw( @ISA $DEBUG $me $ignore_quantity $conf $ticket_system );
6 #use Scalar::Util qw( blessed );
7 use List::Util qw( max );
9 use FS::Record qw( qsearch qsearchs dbh str2time_sql str2time_sql_closing );
14 use FS::domain_record;
19 #most FS::svc_ classes are autoloaded in svc_x emthod
20 use FS::svc_acct; #this one is used in the cache stuff
22 @ISA = qw( FS::cust_main_Mixin FS::option_Common ); #FS::Record );
29 #ask FS::UID to run this stuff for us later
30 FS::UID->install_callback( sub {
32 $ticket_system = $conf->config('ticket_system')
37 my ( $hashref, $cache ) = @_;
38 if ( $hashref->{'username'} ) {
39 $self->{'_svc_acct'} = FS::svc_acct->new($hashref, '');
41 if ( $hashref->{'svc'} ) {
42 $self->{'_svcpart'} = FS::part_svc->new($hashref);
48 FS::cust_svc - Object method for cust_svc objects
54 $record = new FS::cust_svc \%hash
55 $record = new FS::cust_svc { 'column' => 'value' };
57 $error = $record->insert;
59 $error = $new_record->replace($old_record);
61 $error = $record->delete;
63 $error = $record->check;
65 ($label, $value) = $record->label;
69 An FS::cust_svc represents a service. FS::cust_svc inherits from FS::Record.
70 The following fields are currently supported:
74 =item svcnum - primary key (assigned automatically for new services)
76 =item pkgnum - Package (see L<FS::cust_pkg>)
78 =item svcpart - Service definition (see L<FS::part_svc>)
80 =item agent_svcid - Optional legacy service ID
82 =item overlimit - date the service exceeded its usage limit
92 Creates a new service. To add the refund to the database, see L<"insert">.
93 Services are normally created by creating FS::svc_ objects (see
94 L<FS::svc_acct>, L<FS::svc_domain>, and L<FS::svc_forward>, among others).
98 sub table { 'cust_svc'; }
102 Adds this service to the database. If there is an error, returns the error,
103 otherwise returns false.
107 Deletes this service from the database. If there is an error, returns the
108 error, otherwise returns false. Note that this only removes the cust_svc
109 record - you should probably use the B<cancel> method instead.
118 my $cust_pkg = $self->cust_pkg;
119 my $custnum = $cust_pkg->custnum if $cust_pkg;
121 my $error = $self->SUPER::delete;
122 return $error if $error;
124 if ( $ticket_system eq 'RT_Internal' ) {
125 unless ( $rt_session ) {
126 FS::TicketSystem->init;
127 $rt_session = FS::TicketSystem->session;
129 my $links = RT::Links->new($rt_session->{CurrentUser});
130 my $svcnum = $self->svcnum;
131 $links->Limit(FIELD => 'Target',
132 VALUE => 'freeside://freeside/cust_svc/'.$svcnum);
133 while ( my $l = $links->Next ) {
136 # re-link to point to the customer instead
138 $l->SetTarget('freeside://freeside/cust_main/'.$custnum);
141 ($val, $msg) = $l->Delete;
143 # can't do anything useful on error
144 warn "error unlinking ticket $svcnum: $msg\n" if !$val;
151 Cancels the relevant service by calling the B<cancel> method of the associated
152 FS::svc_XXX object (i.e. an FS::svc_acct object or FS::svc_domain object),
153 deleting the FS::svc_XXX record and then deleting this record.
155 If there is an error, returns the error, otherwise returns false.
162 local $SIG{HUP} = 'IGNORE';
163 local $SIG{INT} = 'IGNORE';
164 local $SIG{QUIT} = 'IGNORE';
165 local $SIG{TERM} = 'IGNORE';
166 local $SIG{TSTP} = 'IGNORE';
167 local $SIG{PIPE} = 'IGNORE';
169 my $oldAutoCommit = $FS::UID::AutoCommit;
170 local $FS::UID::AutoCommit = 0;
173 my $part_svc = $self->part_svc;
175 $part_svc->svcdb =~ /^([\w\-]+)$/ or do {
176 $dbh->rollback if $oldAutoCommit;
177 return "Illegal svcdb value in part_svc!";
180 require "FS/$svcdb.pm";
182 my $svc = $self->svc_x;
184 if ( %opt && $opt{'date'} ) {
185 my $error = $svc->expire($opt{'date'});
187 $dbh->rollback if $oldAutoCommit;
188 return "Error expiring service: $error";
191 my $error = $svc->cancel;
193 $dbh->rollback if $oldAutoCommit;
194 return "Error canceling service: $error";
196 $error = $svc->delete; #this deletes this cust_svc record as well
198 $dbh->rollback if $oldAutoCommit;
199 return "Error deleting service: $error";
206 warn "WARNING: no svc_ record found for svcnum ". $self->svcnum.
207 "; deleting cust_svc only\n";
209 my $error = $self->delete;
211 $dbh->rollback if $oldAutoCommit;
212 return "Error deleting cust_svc: $error";
217 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
223 =item overlimit [ ACTION ]
225 Retrieves or sets the overlimit date. If ACTION is absent, return
226 the present value of overlimit. If ACTION is present, it can
227 have the value 'suspend' or 'unsuspend'. In the case of 'suspend' overlimit
228 is set to the current time if it is not already set. The 'unsuspend' value
229 causes the time to be cleared.
231 If there is an error on setting, returns the error, otherwise returns false.
237 my $action = shift or return $self->getfield('overlimit');
239 local $SIG{HUP} = 'IGNORE';
240 local $SIG{INT} = 'IGNORE';
241 local $SIG{QUIT} = 'IGNORE';
242 local $SIG{TERM} = 'IGNORE';
243 local $SIG{TSTP} = 'IGNORE';
244 local $SIG{PIPE} = 'IGNORE';
246 my $oldAutoCommit = $FS::UID::AutoCommit;
247 local $FS::UID::AutoCommit = 0;
250 if ( $action eq 'suspend' ) {
251 $self->setfield('overlimit', time) unless $self->getfield('overlimit');
252 }elsif ( $action eq 'unsuspend' ) {
253 $self->setfield('overlimit', '');
255 die "unexpected action value: $action";
258 local $ignore_quantity = 1;
259 my $error = $self->replace;
261 $dbh->rollback if $oldAutoCommit;
262 return "Error setting overlimit: $error";
265 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
271 =item replace OLD_RECORD
273 Replaces the OLD_RECORD with this one in the database. If there is an error,
274 returns the error, otherwise returns false.
281 # my $old = ( blessed($_[0]) && $_[0]->isa('FS::Record') )
283 # : $new->replace_old;
284 my ( $new, $old ) = ( shift, shift );
285 $old = $new->replace_old unless defined($old);
287 local $SIG{HUP} = 'IGNORE';
288 local $SIG{INT} = 'IGNORE';
289 local $SIG{QUIT} = 'IGNORE';
290 local $SIG{TERM} = 'IGNORE';
291 local $SIG{TSTP} = 'IGNORE';
292 local $SIG{PIPE} = 'IGNORE';
294 my $oldAutoCommit = $FS::UID::AutoCommit;
295 local $FS::UID::AutoCommit = 0;
298 if ( $new->svcpart != $old->svcpart ) {
299 my $svc_x = $new->svc_x;
300 my $new_svc_x = ref($svc_x)->new({$svc_x->hash, svcpart=>$new->svcpart });
301 local($FS::Record::nowarn_identical) = 1;
302 my $error = $new_svc_x->replace($svc_x);
304 $dbh->rollback if $oldAutoCommit;
305 return $error if $error;
309 # #trigger a re-export on pkgnum changes?
310 # # (of prepaid packages), for Expiration RADIUS attribute
311 # if ( $new->pkgnum != $old->pkgnum && $new->cust_pkg->part_pkg->is_prepaid ) {
312 # my $svc_x = $new->svc_x;
313 # local($FS::Record::nowarn_identical) = 1;
314 # my $error = $svc_x->export('replace');
316 # $dbh->rollback if $oldAutoCommit;
317 # return $error if $error;
321 #trigger a pkg_change export on pkgnum changes
322 if ( $new->pkgnum != $old->pkgnum ) {
323 my $error = $new->svc_x->export('pkg_change', $new->cust_pkg,
328 $dbh->rollback if $oldAutoCommit;
329 return $error if $error;
331 } # if pkgnum is changing
333 #my $error = $new->SUPER::replace($old, @_);
334 my $error = $new->SUPER::replace($old);
336 #trigger a relocate export on location changes
337 if ( $new->cust_pkg->locationnum != $old->cust_pkg->locationnum ) {
338 my $svc_x = $new->svc_x;
339 if ( $svc_x->locationnum ) {
340 if ( $svc_x->locationnum == $old->cust_pkg->locationnum ) {
341 # in this case, set the service location to be the same as the new
343 $svc_x->set('locationnum', $new->cust_pkg->locationnum);
344 # and replace it, which triggers a relocate export so we don't
346 $error ||= $svc_x->replace;
348 # the service already has a different location from its package
352 # the service doesn't have a locationnum (either isn't of a type
353 # that has the locationnum field, or the locationnum is null and
354 # defaults to cust_pkg->locationnum)
355 # so just trigger the export here
356 $error ||= $new->svc_x->export('relocate',
357 $new->cust_pkg->cust_location,
358 $old->cust_pkg->cust_location,
360 } # if ($svc_x->locationnum)
361 } # if this is a location change
364 $dbh->rollback if $oldAutoCommit;
365 return $error if $error
368 $dbh->commit or die $dbh->errstr if $oldAutoCommit;
375 Checks all fields to make sure this is a valid service. If there is an error,
376 returns the error, otherwise returns false. Called by the insert and
385 $self->ut_numbern('svcnum')
386 || $self->ut_numbern('pkgnum')
387 || $self->ut_number('svcpart')
388 || $self->ut_numbern('agent_svcid')
389 || $self->ut_numbern('overlimit')
391 return $error if $error;
393 my $part_svc = qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
394 return "Unknown svcpart" unless $part_svc;
396 if ( $self->pkgnum && ! $ignore_quantity ) {
398 #slightly inefficient since ->pkg_svc will also look it up, but fixing
399 # a much larger perf problem and have bigger fish to fry
400 my $cust_pkg = $self->cust_pkg;
402 my $pkg_svc = $self->pkg_svc
403 || new FS::pkg_svc { 'svcpart' => $self->svcpart,
404 'pkgpart' => $cust_pkg->pkgpart,
408 #service add-ons, kinda false laziness/reimplementation of part_pkg->pkg_svc
409 foreach my $part_pkg_link ( $cust_pkg->part_pkg->svc_part_pkg_link ) {
410 my $addon_pkg_svc = qsearchs('pkg_svc', {
411 pkgpart => $part_pkg_link->dst_pkgpart,
412 svcpart => $self->svcpart,
414 $pkg_svc->quantity( $pkg_svc->quantity + $addon_pkg_svc->quantity )
418 #better error message? UI shouldn't get here
419 return "No svcpart ". $self->svcpart.
420 " services in pkgpart ". $cust_pkg->pkgpart
421 unless $pkg_svc->quantity > 0;
423 my $num_cust_svc = $cust_pkg->num_cust_svc( $self->svcpart );
425 #false laziness w/cust_pkg->part_svc
426 my $num_avail = max( 0, ($cust_pkg->quantity || 1) * $pkg_svc->quantity
430 #better error message? again, UI shouldn't get here
431 return "Already $num_cust_svc ". $pkg_svc->part_svc->svc.
432 " services for pkgnum ". $self->pkgnum
442 Returns the displayed service number for this service: agent_svcid if it has a
443 value, svcnum otherwise
449 $self->agent_svcid || $self->svcnum;
454 Returns the definition for this service, as a FS::part_svc object (see
462 ? $self->{'_svcpart'}
463 : qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
468 Returns the package this service belongs to, as a FS::cust_pkg object (see
475 qsearchs( 'cust_pkg', { 'pkgnum' => $self->pkgnum } );
480 Returns the pkg_svc record for for this service, if applicable.
486 my $cust_pkg = $self->cust_pkg;
487 return undef unless $cust_pkg;
489 qsearchs( 'pkg_svc', { 'svcpart' => $self->svcpart,
490 'pkgpart' => $cust_pkg->pkgpart,
497 Returns the date this service was inserted.
503 $self->h_date('insert');
506 =item pkg_cancel_date
508 Returns the date this service's package was canceled. This normally only
509 exists for a service that's been preserved through cancellation with the
510 part_pkg.preserve flag.
514 sub pkg_cancel_date {
516 my $cust_pkg = $self->cust_pkg or return;
517 return $cust_pkg->getfield('cancel') || '';
522 Returns a list consisting of:
523 - The name of this service (from part_svc)
524 - A meaningful identifier (username, domain, or mail alias)
525 - The table name (i.e. svc_domain) for this service
530 my($label, $value, $svcdb) = $cust_svc->label;
534 Like the B<label> method, except the second item in the list ("meaningful
535 identifier") may be longer - typically, a full name is included.
539 sub label { shift->_label('svc_label', @_); }
540 sub label_long { shift->_label('svc_label_long', @_); }
545 my $svc_x = $self->svc_x
546 or return "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum;
548 $self->$method($svc_x);
551 sub svc_label { shift->_svc_label('label', @_); }
552 sub svc_label_long { shift->_svc_label('label_long', @_); }
555 my( $self, $method, $svc_x ) = ( shift, shift, shift );
558 $self->part_svc->svc,
560 $self->part_svc->svcdb,
568 Returns a listref of html elements associated with this service's exports.
574 my $svc_x = $self->svc_x
575 or return [ "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum ];
577 $svc_x->export_links;
580 =item export_getsettings
582 Returns two hashrefs of settings associated with this service's exports.
586 sub export_getsettings {
588 my $svc_x = $self->svc_x
589 or return "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum;
591 $svc_x->export_getsettings;
597 Returns the FS::svc_XXX object for this service (i.e. an FS::svc_acct object or
598 FS::svc_domain object, etc.)
604 my $svcdb = $self->part_svc->svcdb;
605 if ( $svcdb eq 'svc_acct' && $self->{'_svc_acct'} ) {
606 $self->{'_svc_acct'};
608 require "FS/$svcdb.pm";
609 warn "$me svc_x: part_svc.svcpart ". $self->part_svc->svcpart.
610 ", so searching for $svcdb.svcnum ". $self->svcnum. "\n"
612 qsearchs( $svcdb, { 'svcnum' => $self->svcnum } );
616 =item seconds_since TIMESTAMP
618 See L<FS::svc_acct/seconds_since>. Equivalent to
619 $cust_svc->svc_x->seconds_since, but more efficient. Meaningless for records
620 where B<svcdb> is not "svc_acct".
624 #internal session db deprecated (or at least on hold)
625 sub seconds_since { 'internal session db deprecated'; };
626 ##note: implementation here, POD in FS::svc_acct
628 # my($self, $since) = @_;
630 # my $sth = $dbh->prepare(' SELECT SUM(logout-login) FROM session
633 # AND logout IS NOT NULL'
634 # ) or die $dbh->errstr;
635 # $sth->execute($self->svcnum, $since) or die $sth->errstr;
636 # $sth->fetchrow_arrayref->[0];
639 =item seconds_since_sqlradacct TIMESTAMP_START TIMESTAMP_END
641 See L<FS::svc_acct/seconds_since_sqlradacct>. Equivalent to
642 $cust_svc->svc_x->seconds_since_sqlradacct, but more efficient. Meaningless
643 for records where B<svcdb> is not "svc_acct".
647 #note: implementation here, POD in FS::svc_acct
648 sub seconds_since_sqlradacct {
649 my($self, $start, $end) = @_;
651 my $mes = "$me seconds_since_sqlradacct:";
653 my $svc_x = $self->svc_x;
655 my @part_export = $self->part_svc->part_export_usage;
656 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
657 " service definition"
662 foreach my $part_export ( @part_export ) {
664 next if $part_export->option('ignore_accounting');
666 warn "$mes connecting to sqlradius database\n"
669 my $dbh = DBI->connect( map { $part_export->option($_) }
670 qw(datasrc username password) )
671 or die "can't connect to sqlradius database: ". $DBI::errstr;
673 warn "$mes connected to sqlradius database\n"
676 #select a unix time conversion function based on database type
677 my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
678 my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
680 my $username = $part_export->export_username($svc_x);
684 warn "$mes finding closed sessions completely within the given range\n"
689 if ($part_export->option('process_single_realm')) {
690 $realm = 'AND Realm = ?';
691 $realmparam = $part_export->option('realm');
694 my $sth = $dbh->prepare("SELECT SUM(acctsessiontime)
698 AND $str2time AcctStartTime $closing >= ?
699 AND $str2time AcctStopTime $closing < ?
700 AND $str2time AcctStopTime $closing > 0
701 AND AcctStopTime IS NOT NULL"
702 ) or die $dbh->errstr;
703 $sth->execute($username, ($realm ? $realmparam : ()), $start, $end)
705 my $regular = $sth->fetchrow_arrayref->[0];
707 warn "$mes finding open sessions which start in the range\n"
710 # count session start->range end
711 $query = "SELECT SUM( ? - $str2time AcctStartTime $closing )
715 AND $str2time AcctStartTime $closing >= ?
716 AND $str2time AcctStartTime $closing < ?
717 AND ( ? - $str2time AcctStartTime $closing ) < 86400
718 AND ( $str2time AcctStopTime $closing = 0
719 OR AcctStopTime IS NULL )";
720 $sth = $dbh->prepare($query) or die $dbh->errstr;
723 ($realm ? $realmparam : ()),
727 or die $sth->errstr. " executing query $query";
728 my $start_during = $sth->fetchrow_arrayref->[0];
730 warn "$mes finding closed sessions which start before the range but stop during\n"
733 #count range start->session end
734 $sth = $dbh->prepare("SELECT SUM( $str2time AcctStopTime $closing - ? )
738 AND $str2time AcctStartTime $closing < ?
739 AND $str2time AcctStopTime $closing >= ?
740 AND $str2time AcctStopTime $closing < ?
741 AND $str2time AcctStopTime $closing > 0
742 AND AcctStopTime IS NOT NULL"
743 ) or die $dbh->errstr;
744 $sth->execute( $start,
746 ($realm ? $realmparam : ()),
751 my $end_during = $sth->fetchrow_arrayref->[0];
753 warn "$mes finding closed sessions which start before the range but stop after\n"
756 # count range start->range end
757 # don't count open sessions anymore (probably missing stop record)
758 $sth = $dbh->prepare("SELECT COUNT(*)
762 AND $str2time AcctStartTime $closing < ?
763 AND ( $str2time AcctStopTime $closing >= ?
765 # OR AcctStopTime = 0
766 # OR AcctStopTime IS NULL )"
767 ) or die $dbh->errstr;
768 $sth->execute($username, ($realm ? $realmparam : ()), $start, $end )
770 my $entire_range = ($end-$start) * $sth->fetchrow_arrayref->[0];
772 $seconds += $regular + $end_during + $start_during + $entire_range;
774 warn "$mes done finding sessions\n"
783 =item attribute_since_sqlradacct TIMESTAMP_START TIMESTAMP_END ATTRIBUTE
785 See L<FS::svc_acct/attribute_since_sqlradacct>. Equivalent to
786 $cust_svc->svc_x->attribute_since_sqlradacct, but more efficient. Meaningless
787 for records where B<svcdb> is not "svc_acct".
791 #note: implementation here, POD in FS::svc_acct
792 #(false laziness w/seconds_since_sqlradacct above)
793 sub attribute_since_sqlradacct {
794 my($self, $start, $end, $attrib) = @_;
796 my $mes = "$me attribute_since_sqlradacct:";
798 my $svc_x = $self->svc_x;
800 my @part_export = $self->part_svc->part_export_usage;
801 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
802 " service definition"
808 foreach my $part_export ( @part_export ) {
810 next if $part_export->option('ignore_accounting');
812 warn "$mes connecting to sqlradius database\n"
815 my $dbh = DBI->connect( map { $part_export->option($_) }
816 qw(datasrc username password) )
817 or die "can't connect to sqlradius database: ". $DBI::errstr;
819 warn "$mes connected to sqlradius database\n"
822 #select a unix time conversion function based on database type
823 my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
824 my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
826 my $username = $part_export->export_username($svc_x);
828 warn "$mes SUMing $attrib sessions\n"
833 if ($part_export->option('process_single_realm')) {
834 $realm = 'AND Realm = ?';
835 $realmparam = $part_export->option('realm');
838 my $sth = $dbh->prepare("SELECT SUM($attrib)
842 AND $str2time AcctStopTime $closing >= ?
843 AND $str2time AcctStopTime $closing < ?
844 AND AcctStopTime IS NOT NULL"
845 ) or die $dbh->errstr;
846 $sth->execute($username, ($realm ? $realmparam : ()), $start, $end)
849 my $row = $sth->fetchrow_arrayref;
850 $sum += $row->[0] if defined($row->[0]);
852 warn "$mes done SUMing sessions\n"
861 #note: implementation here, POD in FS::svc_acct
862 # false laziness w/above
863 sub attribute_last_sqlradacct {
864 my($self, $attrib) = @_;
866 my $mes = "$me attribute_last_sqlradacct:";
868 my $svc_x = $self->svc_x;
870 my @part_export = $self->part_svc->part_export_usage;
871 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
872 " service definition"
877 my $AcctStartTime = 0;
879 foreach my $part_export ( @part_export ) {
881 next if $part_export->option('ignore_accounting');
883 warn "$mes connecting to sqlradius database\n"
886 my $dbh = DBI->connect( map { $part_export->option($_) }
887 qw(datasrc username password) )
888 or die "can't connect to sqlradius database: ". $DBI::errstr;
890 warn "$mes connected to sqlradius database\n"
893 #select a unix time conversion function based on database type
894 my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
895 my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
897 my $username = $part_export->export_username($svc_x);
899 warn "$mes finding most-recent $attrib\n"
904 if ($part_export->option('process_single_realm')) {
905 $realm = 'AND Realm = ?';
906 $realmparam = $part_export->option('realm');
909 my $sth = $dbh->prepare("SELECT $attrib, $str2time AcctStartTime $closing
913 ORDER BY AcctStartTime DESC LIMIT 1
914 ") or die $dbh->errstr;
915 $sth->execute($username, ($realm ? $realmparam : ()) )
918 my $row = $sth->fetchrow_arrayref;
919 if ( defined($row->[0]) && $row->[1] > $AcctStartTime ) {
921 $AcctStartTime = $row->[1];
933 =item get_session_history TIMESTAMP_START TIMESTAMP_END
935 See L<FS::svc_acct/get_session_history>. Equivalent to
936 $cust_svc->svc_x->get_session_history, but more efficient. Meaningless for
937 records where B<svcdb> is not "svc_acct".
941 sub get_session_history {
942 my($self, $start, $end, $attrib) = @_;
946 my @part_export = $self->part_svc->part_export_usage;
947 die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
948 " service definition"
954 foreach my $part_export ( @part_export ) {
956 @{ $part_export->usage_sessions( $start, $end, $self->svc_x ) };
963 =item tickets [ STATUS ]
965 Returns an array of hashes representing the tickets linked to this service.
967 An optional status (or arrayref or hashref of statuses) may be specified.
973 my $status = ( @_ && $_[0] ) ? shift : '';
975 my $conf = FS::Conf->new;
976 my $num = $conf->config('cust_main-max_tickets') || 10;
979 if ( $conf->config('ticket_system') ) {
980 unless ( $conf->config('ticket_system-custom_priority_field') ) {
982 @tickets = @{ FS::TicketSystem->service_tickets( $self->svcnum,
991 foreach my $priority (
992 $conf->config('ticket_system-custom_priority_field-values'), ''
994 last if scalar(@tickets) >= $num;
996 @{ FS::TicketSystem->service_tickets( $self->svcnum,
997 $num - scalar(@tickets),
1015 =item smart_search OPTION => VALUE ...
1017 Accepts the option I<search>, the string to search for. The string will
1018 be searched for as a username, email address, IP address, MAC address,
1019 phone number, and hardware serial number. Unlike the I<smart_search> on
1020 customers, this always requires an exact match.
1024 # though perhaps it should be fuzzy in some cases?
1027 my %param = __PACKAGE__->smart_search_param(@_);
1031 sub smart_search_param {
1035 my $string = $opt{'search'};
1036 $string =~ s/(^\s+|\s+$)//; #trim leading & trailing whitespace
1039 map { my $table = $_;
1040 my $search_sql = "FS::$table"->search_sql($string);
1042 "SELECT $table.svcnum AS svcnum, '$table' AS svcdb ".
1043 "FROM $table WHERE $search_sql";
1045 FS::part_svc->svc_tables;
1047 if ( $string =~ /^(\d+)$/ ) {
1048 unshift @or, "SELECT cust_svc.svcnum, NULL as svcdb FROM cust_svc WHERE agent_svcid = $1";
1051 my $addl_from = " RIGHT JOIN (\n" . join("\nUNION\n", @or) . "\n) AS svc_all ".
1052 " ON (svc_all.svcnum = cust_svc.svcnum) ";
1056 push @extra_sql, $FS::CurrentUser::CurrentUser->agentnums_sql(
1057 'null_right' => 'View/link unlinked services'
1059 my $extra_sql = ' WHERE '.join(' AND ', @extra_sql);
1061 $addl_from .= ' LEFT JOIN cust_pkg USING ( pkgnum )'.
1062 FS::UI::Web::join_cust_main('cust_pkg', 'cust_pkg').
1063 ' LEFT JOIN part_svc USING ( svcpart )';
1066 'table' => 'cust_svc',
1067 'select' => 'svc_all.svcnum AS svcnum, '.
1068 'COALESCE(svc_all.svcdb, part_svc.svcdb) AS svcdb, '.
1070 'addl_from' => $addl_from,
1072 'extra_sql' => $extra_sql,
1079 # fix missing (deleted by mistake) svc_x records
1080 warn "searching for missing svc_x records...\n";
1082 'table' => 'cust_svc',
1083 'select' => 'cust_svc.*',
1084 'addl_from' => ' LEFT JOIN ( ' .
1086 map { "SELECT svcnum FROM $_" }
1087 FS::part_svc->svc_tables
1088 ) . ' ) AS svc_all ON cust_svc.svcnum = svc_all.svcnum',
1089 'extra_sql' => ' WHERE svc_all.svcnum IS NULL',
1091 my @svcs = qsearch(\%search);
1092 warn "found ".scalar(@svcs)."\n";
1094 local $FS::Record::nowarn_classload = 1; # for h_svc_
1095 local $FS::svc_Common::noexport_hack = 1; # because we're inserting services
1098 'hashref' => { history_action => 'delete' },
1099 'order_by' => ' ORDER BY history_date DESC LIMIT 1',
1101 foreach my $cust_svc (@svcs) {
1102 my $svcnum = $cust_svc->svcnum;
1103 my $svcdb = $cust_svc->part_svc->svcdb;
1104 $h_search{'hashref'}{'svcnum'} = $svcnum;
1105 $h_search{'table'} = "h_$svcdb";
1106 my $h_svc_x = qsearchs(\%h_search)
1108 my $class = "FS::$svcdb";
1109 my $new_svc_x = $class->new({ $h_svc_x->hash });
1110 my $error = $new_svc_x->insert;
1111 warn "error repairing svcnum $svcnum ($svcdb) from history:\n$error\n"
1122 Behaviour of changing the svcpart of cust_svc records is undefined and should
1123 possibly be prohibited, and pkg_svc records are not checked.
1125 pkg_svc records are not checked in general (here).
1127 Deleting this record doesn't check or delete the svc_* record associated
1130 In seconds_since_sqlradacct, specifying a DATASRC/USERNAME/PASSWORD instead of
1131 a DBI database handle is not yet implemented.
1135 L<FS::Record>, L<FS::cust_pkg>, L<FS::part_svc>, L<FS::pkg_svc>,
1136 schema.html from the base documentation